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On Fri, Apr 22, at 10:AM, < [redacted] > wrote:Good morning [redacted] PNC Bank, N.Aresponded to [redacted] on April 21, 2016, and considers this matter addressedIf I can be of further assistance, please contact me directlyThank you!Debra B*** Executive Client Relations Officer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your... reference, details of the offer I reviewed appear below. Regards, [redacted] FDIC 02/08/18PNC bank has affected our credit in ad adverse way because they stopped reporting payments made on our Equity loan since 2015. We disputed this 3 times with all credit agencies and PNC did not respond. We were forced to obtain advice from a Civil Litigations Attorney because PNC has not reported over 40,000.00 in payments which affected our credit score and our LTV. For this reason we were not able to refinance our home when rates were low and qualify with the accurate credit score so we could refinance. We will now be forced to pay over 150,000.00 dollars in interest because of their error and refusal to correct the mistake. The individuals who answered the phone said we cannot help you and don't know what you want. We have proof of all of these allegations and the refusal to update our balance to the credit reporting agencies. We were told 1 day ago that this was an oversight so the complaint is closed. No explanation. We are filing suit for illegal and unfair business practices. This has ruined our financial lives. The Client director stated the reporting system was turned off and never turned back on, therefore all reports did not get sent to credit agency.

PNC Bank, N.Aresponded to [redacted] on April 24, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to Mr [redacted] on 3-1-2016, and considers this matter addressed

Revdex.com:i am am still waiting on my document from pnc stating that there is no balance owed, and I have to find out why the bank is saying I owe them money I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

PNC Bank N.Aresponded to [redacted] on February 16, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] on October 3, 2016, and considers this matter addressed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all my name is misspelledHow is this supposed to make me trust that you are even looking at the correct account and person.Second, all that keeps being said are excusesTapes were pulled and found that every person we spoke to only told us we needed consecutive payments in order to qualify for the cosigner release.Third, as advice on how to re apply and qualify for the cosigner release I would need to go into more debt to improve my creditThis is unacceptable and I do not agree Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am unsure of how an $2,escrow shortage was even calculated or how my taxes for this year were calculated at over two times what they actually are No documentation was ever provided as to why this massive escrow increase occurred and I hope it doesn't happen again next year Regards, [redacted]

PNC Bank, N.Aresponded to [redacted] on February 21, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] with [redacted] *** on 10-15-15, and considers this matter addressed”

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [PNC did indeed try to contact me, and left a message on my phone...but never called back nor accepted my return calls On one occasion they again called to say that they were looking into the complaint and there was no reason for me to speak with them other then to provide new information Since this exchange I was charged again for a late fee of $for overdrawing from my account on the 8th of February The problem I have with this is that on the 7th, I had funds in the account, and on the web page from the bank I was informed that on the 8th they would draw an amount that would exceed the amount I had in the bank I purposely waited until the next day to deposit funds to see if the bank would again change the account in their favorSure enough, on the 8th, the same withdrawal I was warned about posted on the "7th"!!! I was immediately charged a late fee! This is what I am talking about when I say underhanded If the charge posted on the 8th like the account page stated, I would have been able to deposit the funds without a fee Since they posted the withdrawal near midnight on the 7th, they could automatically charge me a fee They do this on an ongoing basis to thousands of people...look online and you will see forums of people complaining that PNC is unfairly charging late fees and posting withdrawals at near midnight so as to not allow for people to add funds in time!!! It is a legal scam they are putting on the people Anyone reading this, stay away from PNC!!!! ] Regards, [redacted]

The person I talked to at the escalation department said the bank will not take any responsibility with this matter Ths issue that I have is that after the teller told me that the cashier's check is not a "protected check" anymore I relied on her personal advice and knowledge as a banker The teller specifically told me verbatim that she would know whether the check would clear in 24-hours and she called me to tell me the check was good If she had told me what the person in the escalated deparmtnet told me - that you can't be sure if Cashiers Checks can clear for up to days I WOULD HAVE NEVER CASHED THE CHECK! I relied on her expertise and she misled me The banks need to educate their employees on Fraud and Cashiers Checks The bank has a responsibility to do so She could have even told me she wasn't sure of the specifics of what to do with a cashiers check and then I would have researched it myself - but she didn'tIf you want to find out whether a check is genuine, call or visit the bank on which the check is writtenThat bank will be in a better position to tell you whether the check is one they issued and is genuine.Know the difference between funds being available for withdrawal from your account and a check having finally clearedYour bank may be required by law to make funds available to you even if the check has not yet clearedHowever, it could take several weeks to know if the check will clear or not.If you can't trust your bank with your money matters than who are you supposed to trust? What is your role in supporting your customer's and their money? Are you not there to offer sound financial adivice and support to your customers? Do you just drop your customers once they have an issue and you played a major part in that issue? Do you not return their phone calls and act like they are harassing you just for expecting follow-up Do you let your tellers give our misinformation and then not take any credit in what occurred? Because that is what you are doing right now If I were a major personnel at a bank the first thing I would do is send all my employees information on how to identify red flags for fraud and how to advise my customers against it I would educate your tellers that Cashiers checks do not clear in - hours, but it could take up to daysThere are hundreds of sites on the web that discuss this type of fraud It has become rampant If I would have taken minutes of my time I would have known about it However, I relied on what your teller told me I throught she was knowledgeable on the subject Additionally, I asked to speak the Greater Maryland Bank Manager about this situation I was told they are not allowed to give out that type of information and that I would be contacted by them I'm sure I won't be - I doubt that anyone will return my phone call

I'm following up with you because PNC has not kept its promiseDennis from their Executive Client Relations department left me a message at 2:pm on promising that a corrected form would be mailed to me "in today's mail."Ten days later I don't have itI understand that there's a lot of Valentines Day mail so it might have been delayed a bit but really, even third class mail would be hear by now.So what's my next step? They bend the truth about simple things like mailing a letterHow can we trust them on anything?Please helpThey won't help me.Thanks [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** PNC has hastily closed the complaintThey have SAID that they will send the documentsThe high handedness of the organization is reflected in the fact that they have unilaterally closed the complaint and have not even bothered to check with me if the complaint has indeed been RESOLVEDI HAVE NOT RECEIVED ANY DOCUMENTS YETThe complaint will be closed when appropriate documents have been sent to me, those that DMV and I can use to register my carIf the documents fall short then the complaint cannot be said to have resolvedComplaint cannot be closed before thatThe text of this email should also be made public, please

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I thank you very much for the quick response and much appreciate the result of our conversation! This matter is fully settled and I'm happy!

PNC Bank, N.Aresponded to [redacted] *** on November 13, 2015, and considers this matter addressed Thank you, Meghan J***

On Tue, Jul 19, 2016 at 2:01 PM, < [redacted] > wrote:Dear Ms. *** PNC Bank, N.A. responded to [redacted] on July 19, 2016, and considers this matter addressed. Sincerely, Lisa M*** Client Relations Manager Executive Client Relations

PNC Bank, N.Aresponded to [redacted] on May 25, 2016, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] on 10/16/2017, and considers this matter addressed