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PNC Bank, N.A. contacted the customer on May 19, 2016 and established communication to address the concerns. We are continuing to work with the customer. Please have the customer contact Andrew directly at ###-###-#### for further assistance.

his would have never been resolved and that is why I contacted Revdex.comI ve been trying for months! I received a full refund Regards, [redacted]

From: [redacted] Date: Thu, Mar 30, at 3:PMSubject: Complaint # [redacted] To: [email protected] reached out to me via a phone call todayI spoke with Eric B [redacted] and he verbally gave me the appropriate account number, mailing address, and amount due for the next paymentHe also stated that the statements I had requested were in fact mailed out on 3/24, and to expect them by the end of the week.This information allows me to make payments and keep my account current, and resolves my complaint with PNC bank.Thank you, [redacted]

To Whom It May Concern:PNC Bank, N.Aresponded to [redacted] on November 19, 2015, and considers this matter addressed.Sincerely, Andrea C [redacted] Executive Client Relations PNC Bank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response was actually from the Revdex.com indicating you need a signed release from meI have signed that release form and emailed it to your "info@" email address Regards, *** ***

PNC Bank, N.Aresponded to [redacted] on July 3, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I received a phone message from PNC and they stated they were sending written documentation regarding the complaint I had requested (as in the complaint filed, many times written documentation as to why my account was touched before I was informed as to what they were going to do, and why I have not received any documentation as of today (March 22, 2016) This matter/complaint is NOT resolved

PNC Bank, N.A. responded to [redacted] on April 26, 2017 and considers this matter addressed.

PNC Bank, N.Aresponded to Mr [redacted] on September 11, 2015, and considers this matter addressed

PNC responded to [redacted] on regarding the matter and considers the matter addressed Thank you BNB

On January 21, I received a call from Melody at PNCShe informed me that after re-visiting my claim PNC thought it would be appropriate to refund months of PM II accept this and I think it is fairI am of course disappointed that this claim had to go through the Revdex.com to get resolvedThank you for your help in resolving the issue Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I left a true feedback on the facebook,they asked me to contact them about the problem ,I did and nothing changed since thenI still have "hiden' fees on our non profit accountWe don't even put big money on it anymore,we handle 10- and note bills there now,till we close itWe just giving bank the second chance and patiently waiting for they to change their attitude towards us Regards, [redacted]

JM 5/18/Please see attachment for response to customer May 17, [redacted] ***RE: Revdex.com - Case Number [redacted] Dear Mr [redacted] :This is in response to your complaint filed on April 7, 2018, with the Revdex.com of Western Pennsylvania regarding the closure of your PNC Bank, National Association (“PNC”), Performance Checking Account ending in XXXX (the “Account”)Thank you for taking the time to speak with me on April 19, 2018, regarding your complaintI appreciate the opportunity to address your concernsIn your complaint and during our discussion, you asserted that PNC’s decision to close your Account without providing you a detailed explanation is unethicalYou stated that you feel discriminated against due to your association with a PNC business account that was closed in PNC denies that anydiscrimination or wrongdoing occurred.PNC recognizes the importance of treating all individuals fairly and equally, and works diligently to ensure that its employees communicate with individuals in a professional manner and do not engage in any discriminatory behaviorAll of PNC’s policies and procedures are administered without regard to race, religion, color, age, sex, national origin, ethnicity, disability, or other factors identified and protected by applicable laws.After careful consideration, and consistent with the terms of PNC’s Account Agreement for Personal Checking, Savings and Money Market Accounts (the “Account Agreement”), which permits either you or PNC to close your Accounts at any time upon written notice, PNC decided to exercise its right to close the AccountA copy of your Account Agreement is enclosed for your referenceOn April 2, 2018, PNC mailed a letter to your address of record indicating that the Account would be closed on May 2, A copy of this letter is also enclosed for your referenceYour association with the Business account that was closed last year was not a factor in this matter.Thank you for allowing me to clarify PNC’s position in this matterIf you have any further questions, please call me directly at XXX-XXX-XXXXI am available Monday through Friday from 8:AM to 4:45PM, Eastern Standard Time.Sincerely,XXXX XXXXXExecutive Client RelationsEnclosuresPNC Reference Number XXXXXXXXXXXX

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have downloaded the release and am forwarding it to the Revdex.com Regards, [redacted] ***

11-6- PNC contacted the customer directly to resolve the complaint Thank you, Julie L***

March 2, “PNC Bank, N.Aresponded to [redacted] *** on March 2, 2016, and considers this matter addressed” CJ

PNC Bank, N.Aresponded to [redacted] on March 2, 2016, and considers this matter addressed

I contacted PNC today and spoke with a representative (Kim C [redacted] was unavailable) and she said that the most recent developments (yesterday, Sunday, March 20) were that they would issue reimbursement for up to year (whatever that means) and that I would need to "give confirmation" that my mother made no withdrawals on the savings account after signing the signature cardI asked how I would go about doing this and the representative was unsure and that I would have to speak to C [redacted] I told her that I used the savings account for making deposits and only made transfers to my primary checking account (which my mother did not have access to after the original signature card)I also told her that my mother would logically think she had no access to my account after she signed the original signature cardShe transferred me to C [redacted] 's voicemail and I left a message telling her the above information and to return my call.I was given one reference number: The PNC investigation number is [redacted] There was a second reference number for my complaint through the Revdex.com, but I was not given it

From: [redacted] Date: Fri, Sep 23, at 7:PMSubject: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint # [redacted] To: [redacted] PNC has refunded the NSF charges in full.Thanks

11/7/16Dear Ms***:PNC Bank, N.Aresponded to [redacted] on November 7, 2016, and considers this matter addressedSincerely, Andrea M***Executive Client Relations