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PNC Bank, N.Aresponded to [redacted] *** on August 5, and 17, 2015, and considers this matter addressed- [redacted] 9/11/

March 5, 2018 [redacted] Re: RevDex.com Complaint (“BBB”) Case [redacted] Dear Ms. ***:This is in response to your complaint filed on December 4, 2017, with the BBB of Western Pennsylvania regarding your PNC Bank, National Association (“PNC”), Core credit card account ending in #xxx (“Account”). I was unsuccessful in reaching you, but I appreciate the opportunity to address your concerns.According to your complaint and our records, on March 12, 2016, you visited the PNC Winchester branch located at 846 Bypass Road, Winchester, KY 40391 (“Branch”). During your visit, you stated that the Branch representative told you the Account was interest free. This visit resulted in an application for a credit card for which you were approved, but you state you later discovered you were assessed interest starting in July 2017. You requested that PNC refund the interest assessed to your Account.PNC takes very seriously its commitment to conduct business in a professional manner. Upon receipt of the complaint, PNC reviewed this matter and determined that the Branch followed proper procedures while presenting the credit card to you. We found no evidence to substantiate your claim that you were told the Account would be interest free for the life of the Account. Interest rate information is provided to you in PNC Bank Interest Rate and Fee Disclosures that were included with your credit card when the Account was opened. Additionally, the ending date of the promotion is shown on your monthly Account statements. A copy of the disclosure is enclosed for your reference. As no bank error occurred, PNC respectfully declines your request to have the interest refunded on your Account.I appreciate the opportunity to clarify PNC's position in this matter. If you have any questions or additional concerns, please call me directly at XXX-XXX-XXXX. I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Time.Sincerely,Executive Client RelationsPNC Reference Number [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me as soon as I receive a transcript of my loan Regards, [redacted] ***

PNC Bank, N.Aresponded to [redacted] on September 29, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to Mr*** on May 26, 2017, and considers this matter addressed

June 2, 2016- PNC Bank, N.Ahas responded to [redacted] on June 2, and considers this matter addressed Thank you, MJ

PNC Bank, N.Aresponded to Ms [redacted] in writing on June 8, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to Mr [redacted] on April 29, 2016, and considers this matter addressedThank you

On Mon, Mar 28, at 7:AM, < [redacted] > wrote:This complaint was closed as unanswered We responded to the customer on 3-24- Please update our records to show that PNC responded to the customerDeborah S [redacted] Executive Client Relations Quality AnalystPNC BankSmithfield StreetPittsburgh, PA

On Wed, Oct 12, at 5:PM, [redacted] * [redacted] > wrote:Hi [redacted] Please update Mr [redacted] case with the following: PNC Bank, N.Aresponded to Mr [redacted] in writing on October 12, 2016, and considers this matter addressedThank you,Ann Ann S [redacted] Assistant Vice President Client Relations ManagerExecutive Client Relations

PNC Bank, N.Aresponded to [redacted] on March 20, 2018, and considers the matter resolved Thank you

PNC Bank N.Aresponded to [redacted] on April 30, and considers this matter addressed

PNC Bank, N.Acontacted the borrower on 8-26-and was unsuccessful Please have the customer call Lynn H [redacted] directly at ###-###-#### for assistance

PNC Bank, N.Aresponded to [redacted] on December 18, 2017, and considers this matter addressed

JME 6-6-PNC Bank, N.Aresponded to [redacted] on 6-6-16, and considers this matter addressed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business claims "THEY" reviewed the matter but I KNOW that there is video surveillance in every bank in this country and I KNOW that the video surveillance of the day I was in their bank and WAS SOLICITED to open this account, the manager who approached me stated to me AND confirmed AFTER I SPECIFICALLY ASKED HIM that the 0% interest was NOT introductory only! I KNOW there is video/audio proof of this, so no I do not accept them saying they reviewed it and they don't feel they should honor my request to reimburse the interest they charged me! Pull the video/audio surveillance of that day and let a mediator or a neutral individual review it because I am right! Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

PNC Bank, N.Aresponded to [redacted] on August 11, 2015, and considers this matter addressed

On Thu, Sep 15, at 10:AM, [redacted] *** [redacted] > wrote:Good Morning [redacted] PNC Bank, N.Aresponded [redacted] on September 15, 2016, and considers this matter addressedThank you Eric B [redacted] Executive Client Relations, Officer

11/15/16Dear Ms***: PNC Bank, N.Aresponded to [redacted] on October 27, and November 10, 2016, and considers this matter addressedSincerely,Andrea M***Executive Client Relation