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PNC Bank, N.Aresponded to [redacted] on September 13, 2016, and considers this matter addressed

It was relayed to the customer that her account was credited $on May 7,

PNC Bank, N.Aresponded to [redacted] on Septermber 18, 2015, and considers this matter addressedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not happy with the response that yes it is the branches fault and there is nothing we can do Again, more work for me having to go to the county court to resolve PNC's problem!!

PNC Bank, N.Aresponded to [redacted] on November 3, 2016, and considers this matter addressed

[redacted] On 5-26-2017, PNC responded to Mr [redacted] and considers the matter addressedPlease update the complaint on your records to answeredThank you Deborah S [redacted] Executive Client Relations Quality Analyst

September 16, Good Afternoon, PNC Bank N A, responded to Ms [redacted] on September 16, and considers this matter addressed.Thanks Lauren R [redacted] Executive Client Relations

PNC Bank, N.Aresponded to [redacted] on January 23, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] *** on 10-26-17, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] on 6-1-via phone and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] on 10-20-2017, and considers this matter addressed

Tell us why here...PNC responded directly to [redacted] on September 25, PNC believes it acted appropriately and considers this matter addressed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [HiI do not understand how they have resolved the matterThe last person I spoke to Brett B [redacted] said that he will talk to his colleagues /others and get back to meHe did not get backThe lady Pam said that she will get her boss to contact me - he did not.Basically - the issue still remainsMy old debt is not being paid off first ( as is the practice with all businesses - pay old debt first before new debt)No one has contacted me to resolve the matter - so I believe the issue still remains - unresolved.I am not surprised that the business responded like that - basically they have not been very helpfulTo assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

PNC Bank, N.Aresponded to [redacted] on June 7, 2016, via email, and considers this matter addressed

Good Afternoon PNC Bank, N.Aresponded to [redacted] on March 6, and considers this matter addressedThanks Lauren R [redacted]

March 2,2016PNC Bank, N.Aresponded to Mr [redacted] on March 1, 2016, and considers this matter addressed.Thank You, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your... reference, details of the offer I reviewed appear below. Regards, [redacted] FDIC 02/08/18PNC bank has affected our credit in ad adverse way because they stopped reporting payments made on our Equity loan since 2015. We disputed this 3 times with all credit agencies and PNC did not respond. We were forced to obtain advice from a Civil Litigations Attorney because PNC has not reported over 40,000.00 in payments which affected our credit score and our LTV. For this reason we were not able to refinance our home when rates were low and qualify with the accurate credit score so we could refinance. We will now be forced to pay over 150,000.00 dollars in interest because of their error and refusal to correct the mistake. The individuals who answered the phone said we cannot help you and don't know what you want. We have proof of all of these allegations and the refusal to update our balance to the credit reporting agencies. We were told 1 day ago that this was an oversight so the complaint is closed. No explanation. We are filing suit for illegal and unfair business practices. This has ruined our financial lives. The Client director stated the reporting system was turned off and never turned back on, therefore all reports did not get sent to credit agency.

Good Afternoon,PNC Bank, N.Aresponded to Mr [redacted] on January 5, and considers this matter addressed.ThanksLauren R [redacted] Executive Client Relations

April 2, [redacted] ***Re: Revdex.com Case [redacted] Consumer Financial Protection Bureau Case XXXXXX-XXXXXXXDear Mr***:This is in response to your complaint filed on December 2, with the Revdex.com and February 1, with the Consumer Financial Protection Bureau regarding your PNC Bank, National Association (“PNC”), checking account ending XXXX (“Account”)Thank you for taking the time to speak with me on December 5, 2017, regarding your complaintI appreciate the opportunity to address your concerns.While no specific Account activity was referenced in your complaint, below are the disputes PNC has received from you as of the date of this letter regarding alleged unauthorized transactions that have posted to your Account.On August 5, 2017, PNC received a dispute from you alleging an unauthorized ATM withdrawal transaction in the amount of $that posted to your Account on August 4, Upon receipt of this dispute PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in questionOur records confirm that your PNC Bank debit card ending in XXXX was closed on August 5, On August 11, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $was issued to your Account and written notification of this was mailed to your address of recordIn addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On October 5, 2017, PNC received a dispute from you alleging two (2) unauthorized debit card transactions in the amount of $and $from Pittsburgh Supershuttle that both posted to your Account on October 2, Upon receipt of this dispute PNC began an investigation into the disputed transactions which included a review of your Account history as well as the location and amounts of the transactions in questionProvisional credit in the amount of $was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to youOur records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, On December 18, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $was made finalIn addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On October 5, 2017, PNC received a dispute from you alleging an unauthorized Pin Point of Sale (“POS”) transaction in the amount of $from Rite Aid that posted to your Account on October 2, Upon receipt of this dispute PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in questionOur records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, On October 11, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $was issued to your Account and written notification of this was mailed to your address of recordIn addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On October 5, 2017, PNC received a dispute from you alleging two (2) unauthorized debit card transactions in the amount of $from Kaffeehaus and $from McDonalds that both posted to your Account on October 2, Upon receipt of this dispute PNC began an investigation into the disputed transactions which included a review of your Account history as well as the locations and amounts of the transactions in questionProvisional credit in the amount of $was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to youOur records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, On October 25, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $was made finalIn addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On October 30, 2017, PNC received a dispute from you alleging an unauthorized Pin Point of Sale (“POS”) transaction in the amount of $from Kuhn's Kitchen that posted to your Account on September 5, Upon receipt of this dispute, PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in questionOur records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, On November 2, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $was issued to your Account and written notification of this was mailed to your address of recordIn addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On November 14, 2017, PNC received a dispute from you alleging an unauthorized debit card transaction in the amount of $from Olive Garden that posted to your Account on September 5, Upon receipt of this dispute, PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in questionProvisional credit in the amount of $was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to youOur records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, On December 18, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $was made finalIn addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On November 14, 2017, PNC received a dispute from you alleging an error related to an ATM withdrawal transaction in the amount of $that posted to your Account on November 1, The information provided in the dispute indicated that the funds were not received from the non-PNC ATMUpon receipt of this dispute, PNC began an investigation into the disputed transactionProvisional credit in the amount of $was issued to your Account while we conducted our investigation and written notification of this provisional credit was mailed to youPNC initiated a chargeback request through the Star Station Network to the ATM ownerSubsequently, the ATM owner provided documentation stating that this transaction was valid and there were no errors or faults that occurred during the processing of your transactionAs a result, on November 28, 2017, PNC denied your dispute and written notification of this decision was mailed advising you that the provisional credit in the amount of $that was previously issued to your Account would be reversed in five (5) business days from the date of the letterOn December 5, 2017, the provisional credit was reversed from your Account.On November and 24, 2017, PNC received several disputes from you alleging eleven (11) unauthorized ATM withdrawal transactions totaling $1,that posted to your Account between November and 20, and five (5) Pin Point of Sale (“POS”) transactions totaling $that posted to your Account between November and 17, Upon receipt of these disputes, PNC began an investigation into the disputed transactions which included a review of your Account history as well as the locations and amounts of the transactions in questionIn addition, ATM film was also reviewedOur records confirm that your PNC Bank debit card ending in XXXX was closed on November 21, During our investigation of your disputes, PNC noted a prior ATM transaction that was not disputed which was made by the same individual that conducted one of the disputed transactionsAs a result, on November 28, 2017, PNC denied your disputes and written notification of this decision was mailed to you.On November 30, 2017, PNC received a dispute from you alleging two (2) unauthorized ATM withdrawal transactions in the amount of $and $that both posted to your Account on November 20, Upon receipt of this dispute, PNC began an investigation into the disputed transactions which included a review of your Account history as well as the location and amounts of the transactions in questionOur records confirm that your PNC Bank debit card ending in XXXX was closed on November 21, On December 6, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $was issued to your Account and written notification of this was mailed to your address of recordIn addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.As disclosed in the Closing your Account section of our Account Agreement for Personal Checking, Savings, and Money Market Accounts (“Account Agreement”), which you received at the time of Account opening, “You or the Bank can close your Account at any time by providing written noticeWe are not required to close the Account at your request until all known authorized or outstanding items (including checks, ATM, point-of-sale, ACH and other electronic transactions) have been paid from your Account and any outstanding disputes (including but not limited to disputes regarding electronic transfers, ACH transactions or other unresolved internal research requests/disputes concerning the Account) have been resolvedWe will not reopen a closed Account except as necessary to resolve any outstanding disputes.According to our records, your Account closed on February 6, As of the date of this letter the balance owing on your Account is $If you would like to make payment arrangements, please contact PNC's Recovery Department at [redacted] .Thank you for allowing me to clarify PNC's positionIf you have additional questions or concerns, I may be reached at [redacted] , extension XXX-XXX-XXXX, Monday through Friday, between the hours of 8:a.mand 5:p.m(ET).Sincerely,Executive Client RelationsPNC Reference Number XXXXXXXXXXXX and XXXXXXXXXXXX

On Fri, Apr 22, at 10:AM, < [redacted] > wrote:Good morning [redacted] PNC Bank, N.Aresponded to [redacted] on April 21, 2016, and considers this matter addressedIf I can be of further assistance, please contact me directlyThank you!Debra B*** Executive Client Relations Officer