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PNC Bank N.Aresponded to *** *** on April 30, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on December 12, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on June 13, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to? *** *** *** on 11-2-17, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on November 13, 2015, and considers this matter addressed.  Thank you, Meghan J[redacted]

PNC Bank N.Aresponded to *** ** *** on February 16, 2017, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
PNC claims that they cannot substantiate my claim that the credit cards were to remain open. Please find attached email correspondence with the PNC personal banker. Additionally, the loan application which PNC states supports debt consolidation and substantiates closing the credit cards provides no mention of closure within. This was not a term that was discussed AT ANY POINT (application, acceptance, signing, within documentation) when I obtained the loan and I do not accept PNC's response.
Regards,
[redacted]

JM 6/11/2018? PNC Bank, N.Aresponded to? *** ***? on June 11, via phone and considers this matter addressed

PNC Bank, N.Aresponded to Mr*** on April 29, 2016, and considers this matter addressedThank you

YesI received ur letter about an hour agoI still have no resolutionPNC Bank will not pay me my $It was their machineThey r passing the buck, bucks, off onto my bankIt was PNC! I am not happy about this at all! I am on a fixed incomeNever trust PNC Bank, again!!

PNC Bank, N.Aresponded to? *** * ***? on 10-20-2017, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on August 19, 2016, and considers this matter addressed

May 3, 2016Dear Ms***PNC Bank, N.Aresponded to Ms*** on May 3, 2016, and considers this matter addressed.Sincerely,Lisa M***Executive Client Relations

PNC Bank, N.A. responded to [redacted]  on 6-11-18 via phone and considers this matter addressed

PNC Bank, N.A. responded to Ms. [redacted] on January 13, 2016 and considers this matter addressed.  -DMB 1/13/16

Good Afternoon, PNC Bank, N.A. responded to [redacted] on May 24, 2017, and considers this matter addressed. Thank you  Eric B[redacted]Executive Client Relations, Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
I have received one voicemail from Jeanette E[redacted] in re to this matter, upon returning her call on 3/10/16 I did not hear from her again until 3/16/16. Since that time I have left her a voicemail and have not heard back. I would like information provided in writing that this issue has been addressed as I have no information as such.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your
reference, details of the offer I reviewed appear below
they lied and said they don’t just look at creditThat they look at everythingObviously that was a lie because I still got denied because of my credit.My credit is the only reason for me to get deniedIf they look at everything then I would of gotten approvedI should get approved for this loan and it’s not right for pink bank ( the 5th largest bank if the country) to lie to its customersThere is absolutely no reason I should be denied for this loanIs it because I have a big family with kids? If so it’s not right to discriminate against people just because they have a big family with a lot of kids.please fix this and approve the loan like it should have been in the first place
Regards,
*** ***

I contacted PNC today and spoke with a representative (Kim C[redacted] was unavailable) and she said that the most recent developments (yesterday, Sunday, March 20) were that they would issue reimbursement for up to 1 year (whatever that means) and that I would need to "give confirmation" that my mother made no withdrawals on the savings account after signing the signature card. I asked how I would go about doing this and the representative was unsure and that I would have to speak to C[redacted]. I told her that I used the savings account for making deposits and only made transfers to my primary checking account (which my mother did not have access to after the original signature card). I also told her that my mother would logically think she had no access to my account after she signed the original signature card. She transferred me to C[redacted]'s voicemail and I left a message telling her the above information and to return my call.I was given one reference number: The PNC investigation number is [redacted]. There was a second reference number for my complaint through the Revdex.com, but I was not given it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We received a call back from a...

higher level department member and he exceeded our expectations. I am very please with the outcome as is my husband. Thank you for your attention to our matter and also thank you to the rep at PNC who finally listened to our concerns. 
Regards,
[redacted]