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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? The gentleman that contacted was well prepared
and had a fair resolution ready to offer? He was prompt with his response and very professional? Only wish I didn't have to go to this extreme to resolve the issue? Regards, *** ***

May 11, 2016Dear Ms[redacted],PNC Bank, N.Aresponded to Ms[redacted] on May 11, 2016, and considers this matter addressedSincerely,Lisa M[redacted]Executive Client Relations

JM 5/18/Please see attachment for response to customer.? ? May 17, 2018[redacted]RE: Revdex.com - Case Number [redacted]Dear Mr[redacted]:This is in response to your complaint filed on April 7, 2018, with the Revdex.com of Western Pennsylvania regarding the closure of your PNC Bank, National Association (“PNC”), Performance Checking Account ending in XXXX (the “Account”)Thank you for taking the time to speak with me on April 19, 2018, regarding your complaintI appreciate the opportunity to address your concernsIn your complaint and during our discussion, you asserted that PNC’s decision to close your Account without providing you a detailed explanation is unethicalYou stated that you feel discriminated against due to your association with a PNC business account that was closed in PNC denies that anydiscrimination or wrongdoing occurred.PNC recognizes the importance of treating all individuals fairly and equally, and works diligently to ensure that its employees communicate with individuals in a professional manner and do not engage in any discriminatory behaviorAll of PNC’s policies and procedures are administered without regard to race, religion, color, age, sex, national origin, ethnicity, disability, or other factors identified and protected by applicable laws.After careful consideration, and consistent with the terms of PNC’s Account Agreement for Personal Checking, Savings and Money Market Accounts (the “Account Agreement”), which permits either you or PNC to close your Accounts at any time upon written notice, PNC decided to exercise its right to close the AccountA copy of your Account Agreement is enclosed for your referenceOn April 2, 2018, PNC mailed a letter to your address of record indicating that the Account would be closed on May 2, A copy of this letter is also enclosed for your referenceYour association with the Business account that was closed last year was not a factor in this matter.Thank you for allowing me to clarify PNC’s position in this matterIf you have any further questions, please call me directly at XXX-XXX-XXXXI am available Monday through Friday from 8:AM to 4:45PM, Eastern Standard Time.Sincerely,XXXX XXXXXExecutive Client RelationsEnclosuresPNC Reference Number XXXXXXXXXXXX

10/31/16Dear [redacted]PNC Bank, N.Aresponded to? [redacted]? [redacted] on October 31, 2016, and considers this matter addressed.Sincerely,Andrea M[redacted]Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We received a call back from a...

higher level department member and he exceeded our expectations. I am very please with the outcome as is my husband. Thank you for your attention to our matter and also thank you to the rep at PNC who finally listened to our concerns. 
Regards,
[redacted]

April 19, 2016- PNC Bank, N.A. responded to [redacted] on April 19, 2016 and considers this matter addressed.  Thank you, Meghan J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I contacted PNC today and spoke with a representative (Kim C[redacted] was unavailable) and she said that the most recent developments (yesterday, Sunday, March 20) were that they would issue reimbursement for up to 1 year (whatever that means) and that I would need to "give confirmation" that my mother made no withdrawals on the savings account after signing the signature card. I asked how I would go about doing this and the representative was unsure and that I would have to speak to C[redacted]. I told her that I used the savings account for making deposits and only made transfers to my primary checking account (which my mother did not have access to after the original signature card). I also told her that my mother would logically think she had no access to my account after she signed the original signature card. She transferred me to C[redacted]'s voicemail and I left a message telling her the above information and to return my call.I was given one reference number: The PNC investigation number is [redacted]. There was a second reference number for my complaint through the Revdex.com, but I was not given it.

PNC Bank, N.A. responded to [redacted] on July 12, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to Mr. [redacted] on March 21, 2016, and considers this matter addressed.

PNC N.A. responded to [redacted] on December 13, 2017 via phone and considers this matter to be resolved

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

PNC Bank, N.Aresponded to *** ***? on? May 10, 2018? via? phone and considers this matter addressedTell us why here

Revdex.com:
I have discussed the details with the business in reference to complaint ID ***, and the business has offered to resolve the issue by stating thatI will not have
to provide the proof of insurance going forwardI do find that this resolution is satisfactory to me, however, I am waiting for a written confirmation from the business.?
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello,Thank you for your help with my complaint? I see that PNC has deposited money into my account but there is no written response from them
that I can close my business and merchant account now with no penalty to me? That would be the last thing I need from them before considering this case closed? They state on your website that they have communicated to me on August 14th (maybe something is being sent in the mail?), but I never received any correspondence? I just want to be sure I can close these accounts (withdrawing my money) without any further penalty to me? Thank you!Kind Regards,*** ***

PNC Bank, N.Aresponded to? *** ***? on March 8, 2017, and considers this matter addressed

PNC Bank N.A., responded to *** *** on June 25, and considers the matter addressed

On Tue, Oct 18, at 10:AM[redacted]? [redacted]? wrote:Good morning, [redacted]? PNC Bank, N.Aresponded to [redacted] on October 18, 2016, and considers this matter addressed.? Brett B[redacted]Executive Client Relations, OfficerEnterprise Escalation Group

JME 6-6-PNC Bank, N.Aresponded to? [redacted]? on 6-6-16, and considers this matter addressed