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PNC N.A. responded to [redacted] on December 13, 2017 via phone and considers this matter to be resolved

JM 5/18/Please see attachment for response to customer.? ? May 17, 2018[redacted]RE: Revdex.com - Case Number [redacted]Dear Mr[redacted]:This is in response to your complaint filed on April 7, 2018, with the Revdex.com of Western Pennsylvania regarding the closure of your PNC Bank, National Association (“PNC”), Performance Checking Account ending in XXXX (the “Account”)Thank you for taking the time to speak with me on April 19, 2018, regarding your complaintI appreciate the opportunity to address your concernsIn your complaint and during our discussion, you asserted that PNC’s decision to close your Account without providing you a detailed explanation is unethicalYou stated that you feel discriminated against due to your association with a PNC business account that was closed in PNC denies that anydiscrimination or wrongdoing occurred.PNC recognizes the importance of treating all individuals fairly and equally, and works diligently to ensure that its employees communicate with individuals in a professional manner and do not engage in any discriminatory behaviorAll of PNC’s policies and procedures are administered without regard to race, religion, color, age, sex, national origin, ethnicity, disability, or other factors identified and protected by applicable laws.After careful consideration, and consistent with the terms of PNC’s Account Agreement for Personal Checking, Savings and Money Market Accounts (the “Account Agreement”), which permits either you or PNC to close your Accounts at any time upon written notice, PNC decided to exercise its right to close the AccountA copy of your Account Agreement is enclosed for your referenceOn April 2, 2018, PNC mailed a letter to your address of record indicating that the Account would be closed on May 2, A copy of this letter is also enclosed for your referenceYour association with the Business account that was closed last year was not a factor in this matter.Thank you for allowing me to clarify PNC’s position in this matterIf you have any further questions, please call me directly at XXX-XXX-XXXXI am available Monday through Friday from 8:AM to 4:45PM, Eastern Standard Time.Sincerely,XXXX XXXXXExecutive Client RelationsEnclosuresPNC Reference Number XXXXXXXXXXXX

April 19, 2016- PNC Bank, N.A. responded to [redacted] on April 19, 2016 and considers this matter addressed.  Thank you, Meghan J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.?
Regards,
*** ***

PNC Bank, N.A. responded to Mr. [redacted] on March 21, 2016, and considers this matter addressed.

May 11, 2016Dear Ms[redacted],PNC Bank, N.Aresponded to Ms[redacted] on May 11, 2016, and considers this matter addressedSincerely,Lisa M[redacted]Executive Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

10/31/16Dear [redacted]PNC Bank, N.Aresponded to? [redacted]? [redacted] on October 31, 2016, and considers this matter addressed.Sincerely,Andrea M[redacted]Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? The gentleman that contacted was well prepared
and had a fair resolution ready to offer? He was prompt with his response and very professional? Only wish I didn't have to go to this extreme to resolve the issue? Regards, *** ***

PNC Bank, N.A. responded to [redacted] on July 12, 2017, and considers this matter addressed.

On Tue, Oct 18, at 10:AM[redacted]? [redacted]? wrote:Good morning, [redacted]? PNC Bank, N.Aresponded to [redacted] on October 18, 2016, and considers this matter addressed.? Brett B[redacted]Executive Client Relations, OfficerEnterprise Escalation Group

On March 28, 2017, PNC responded to [redacted] and considers the matter addressed. Thank youAndrea M

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

JME 6-6-PNC Bank, N.Aresponded to? [redacted]? on 6-6-16, and considers this matter addressed

PNC Bank, N.A. responded to [redacted], in writing, on October 30, 2017, and considers this matter addressed. Her complaint was closed in error on December 5, 2017, but we did review her concerns and the review was completed and found that as no additional information was provided, our former response was adequate.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

1/27/17Dear Ms. [redacted] PNC Bank, N.A. responded to [redacted] on January 27, 2017, and considers this matter addressed. Sincerely,Andrea M[redacted] Executive Client Relation.

PNC Bank, N.Aresponded to *** ***? on? May 10, 2018? via? phone and considers this matter addressedTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]