Home Satellite

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sherry B[redacted] from PNC was great and helped us so much.
Regards,
[redacted]

PNC Bank, N.A. responded to Mr. [redacted] on October 7, 2015 and considers this matter addressed. --DMB 10/26/15

September 4, 2015PNC Bank, N.A. responded to [redacted] on September 4, 2015, and considers this matter addressedThank you,[redacted]PNC Bank

PNC Bank, N.A.
responded to Mr. [redacted] on December 14, 2015 and considers this matter addressed. -- DMB 12/16/15

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
I was contacted by one of your employees to resolve the issue however when I responded via email I have not received a reply. I have responded twice to no avail. I am requesting at this point a full refund so that we can resolve this matter. I have been contacting this company since March 2017 in regards to this issue. It has been literally seven months of a customer attempting to do what’s right with a financial institution with bad business practices. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com 400 Holiday Drive #220 Pittsburg PA 15220RE; Complaint ID # [redacted]Dear Revdex.com -In response to your letter to us dated October 26 2015 and the resolution we are seeking: In February 2015 we contacted PNC in regards to a mortgage which PNC is the lienholder and advised PNC that...

due to [redacted] 2-year unemployment, we sought assistance from PNC in making mortgage payments.After seven (7) months of providing PNC the same information multiple times, PNC advised they are unable to provide assistance due to two (2) conditions that PNC was aware of in February 2015:1. The property is non-owner-occupied (this was established in February 2015 and repeated many times)2. There is inadequate Loan-to-value (LTV), i.e., the home's market value -vs- mortgage balance (yet, consider that PNC is willing to escalate the matter into foreclosure at the current LTV, at the prevailing interest rate which, if lowered, allows for payment to resume)PNC was fully aware of these two situations in February 2015 yet continued to delay, request the same information repeatedly, harass (multiple collection calls in a 24-hur period), threaten and demonstrate an unwillingness to intelligently discuss or arrive at an arrangement beneficial for all parties.The resolutions I am seeking:1. Explain how/why it took seven (7) months to arrive at conclusion to deny assistance based on reasons that PNC was fully aware of in February 20152. Explain why a simple reduction in the interest rate is not a reasonable solution that would benefit all parties involved (lender, owner, and tenant).3. Explain themselves in simple, easy-to-understand, layman's English.Respectfully,[redacted]  Federal Reserve Consumer Help PO Box 1200 Minneapolis, MN 55480 Revdex.com of Dayton / Miami Valley 15 W. Fourth Street, Ste. 300 Dayton, OH 45402-1830  Chief Operations Officer PNC Bank Canada Branch [redacted]Las Vegas, NV 89134

PNC Bank, N.A. responded to [redacted] on November 3, 2016, and considers this matter addressed.

I just wanted to let you know PNC Bank, N.A. responded to [redacted] on 4-14-17, and considers this matter addressed,  if you could please update your records. Thank you! Thank you,  Rachel M[redacted]Executive Client Relations Officer

PNC Bank, N.A. responded to Ms. [redacted] on December 4, 2015, and
considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on July 13, 2017, and considers this matter addressed.

I've attended to the issue on my own. PNC was no help at all.  Although I am dissatisfied with PNC, you may close this case and note my dissatisfaction.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.A PNC representative contacted me yesterday at 6/13/2017 in reference to the complaint I submitted. I want you all to know I feel their judgement is very bias and protecting of the representative who failed to advise me properly with information about [redacted] money. I clearly explained to the first representative the reason why I was calling and should I use [redacted]Money? Furthermore, I asked the representative would I be able to dispute the transaction if anything were to happen. She replied you can cancel a [redacted]money transaction anytime and provided me instructions to get their information and not provide my own. The PNC claims representative who I spoke to on 6/13/2017 was stating PNC completed the transaction correctly. He also stated the representative will go through further training to prevent future complications with customers. When I called in that day  the automative system takes you specifically to a professional in the selected department to help you. I selected [redacted]money meaning any professional who answers the phone should be very knowledgeable about it. If the young lady did not advise me  to complete the transaction and assured me that if  anything happens I can file a dispute. I would have never did the transfer. Now that a complaint was filed with the Revdex.com PNC is now provided me information I asked initially with the first rep. They are providing all new and specifications  in reference to [redacted]money that should've be stated on my first  call.  For example the young lady stating "I can cancel a [redacted]money transaction anytime". The new representatives are stating you can cancel a [redacted]money transaction just not when it's completed. I would like a non bias party to view the calls  to better assist with my case please. The argument is not did PNC complete the transaction correctly. As a customer I was misadvised by a representative to complete a [redacted]money transaction with the certainty that if anything were to go wrong I could file a dispute or cancel the transaction  similar to how I would with using the money system PayPal. Regards,[redacted]

October 12, 2016 PNC Bank, N.A. responded to [redacted] on October 12, 2016, and considers this matter addressed” Thank you. CJ

PNC Bank, N.A. responded to [redacted] on October 13, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on November 9, 2017, and considers this matter addressed.

August 13, 2015PNC Bank, N.A. responded to [redacted] on August 12, 2015, and considers this matter addressedThank you[redacted]

From: [redacted]>Date: Fri, Jun 17, 2016 at 2:48 PMSubject: Re: You have a new...

message from the Revdex.com serving Western Pennsylvania regarding complaint #[redacted]To: Revdex.com [redacted]
They never responded to me don't ever call back just done with the so called business turned it into small claims court

PNC Bank, N.A. responded to [redacted] on October 22, 2015, and considers this matter
addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]