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On 6-29-2017, a second dispute was filed and provisional credit applied to customer's accountWe provided this information to the customerPer REG E regulations, there are timeframes for the dispute processWe are monitoring this until the final resolution

PNC Bank, N.Aresponded to Mr [redacted] on December 19, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] on June 28, 2017, and considers this matter addressed

November 20, 2015“PNC Bank, N.Aresponded to [redacted] on November 20, and considers this matter addressed”

PNC Bank, N.Aresponded to [redacted] *** on March 30, 2017, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The bank offers no solution to the issue Regards, [redacted] ***

February 13, 2017- Please accept this as an acknowledgement of receipt of the above referenced inquiryPNC Bank has referred this inquiry to its affiliated broker-dealer for review and resolution directly with the customerThank you for bringing this matter to our attention

A little while go, I filed a complaint with the Revdex.com about my account at pnc bankThey responded to help me resolve unauthorized charges and said a credit would be issued to my cardTwo months have passed by, and I still haven't seen the credit posted on my accountFurther more, I never received my bank card since filing my first compalaintThey claimed that they sent the bank card to me months ago, but I never received itI am working in [redacted] now, I need them to issue a credit to my account for the unauthorized charges as promised, and ship the bank card to me in ***It's been months, and I have not received the credit on my account or the bank cardMy name is [redacted] , my e-mail address for the account is [redacted] I need them to issue a credit to my account for the unauthorized charges as promised, and ship the bank card to me in ***

PNC Bank, N.Aresponded to [redacted] on 4-18-17, and considers this matter addressed

February 21, [redacted] ***RE: Revdex.com Case Number [redacted] Dear Mr [redacted] :This is in response to your complaint filed on November 20, 2017, with the Revdex.com regarding the Spend account ending in xxxx (the “Account”) which is part of your PNC Bank, National Association (“PNC”), Virtual Wallet with Performance SpendI attempted to contact you by telephone on November 21, 2017, but was unsuccessful in reaching youI appreciate the opportunity to address your concerns.In your complaint, you expressed concern about an ATM deposit issue, the subsequent transaction dispute process, and being charged overdraft fees after not being provided provisional credit during the transaction dispute processPNC denies that any wrongdoing occurred.As an initial matter, provisional credit is not always provided when a customer files a disputeOn September 9, 2017, when you filed a dispute in relation to a $xxx.xx transaction, as a courtesy, you were provided immediate provisional credit.On November 18, 2017, PNC received a dispute from you alleging an error related to an ATM cash deposit in the amount of $xx.xx that did not post to your Account on November 18, Upon receipt of this dispute, PNC began a review into the disputed transaction but not provide you with immediate provisional credit.PNC reviewed this matter and determined that the ATM dispute review process and subsequent final credit of funds were completed properlyOn November 21, 2017, as a result of our review, PNC determined that an error did occur with the ATM in question and final credit in the amount of $xx.xx was issued to your Account and written notification of this was mailed to your address of recordIn addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On behalf of PNC, I apologize for any inconvenience you may have experiencedIf you have any further questions regarding this issue, please feel free to contact me directly at xxx-xxx-xxxx, extension xxx-xxx-xxxxI am available Monday through Friday from 8:00am to 5:pm, Eastern Standard Time.Sincerely,XXXXXXXX XXXXXPNC Executive Client RelationsRE: PNC Reference Number XXXXXXXXXXXX

PNC Bank, N.Aresponded to Mr [redacted] on 7-8-and considers this matter closed

10-29- PNC contacted the customer to resolve the complaint Thank you, Julie L***

PNC responded directly to [redacted] on January 9, 2016, and considers this matter addressed

October 19, PNC Bank, N.Aresponded to [redacted] on October 19, 2015, and considers this matter addressed Thank you, ACB PNC Bank

To Whom It May Concern: PNC Bank, N.Aresponded to [redacted] on March 21, 2016, and considers this matter addressedSincerely, Andrea C [redacted] Executive Client Relations PNC Bank

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'm thankful that you exist and can continue to provide valuable service to consumers Regards, ***

PNC Bank, N.Aresponded to [redacted] [redacted] on 2/16/16, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Upon logging into my personal message account with PNC, the response simply noted that "Ms [redacted] Thank you for your inquiry Our records indicate that you have spoken with a representative after sending your email, and were advised that you do need to submit your request in writing to the address for FCRAFor further questions you may contact us at ###-###-####Thank You, S.G [redacted] Default Production Control"A second email was sent in my response to them stating "Dear Ms [redacted] Thank you for your email responseYour request has been escalated to our Complaint Escalation TeamThis is not a request Customer service can completeThank you for the opportunity to be of service to youIf you have any further questions, please call one of our Customer Service Representatives at ###-###-####, or respond to this message." Finally, when I called to get an address for the FCRA, I was again told this morning that I would need to send all documentation I may have to the FCRA division in [redacted] Ohio and that though my account shows Paid in Full on their side they would need to complete a thorough review of my entire history and determine if a credit bureau error was made on their partWhile the representative I talked to did say it should be corrected from what she could see, she also said I need to officially send a written request with documentation More hoops to jump through after almost years and I do not understand why it would take up to days and they need more requests in writing when the problem has already been clearly documented here, on their secure message site and in their own files through various phone and written communications in the past I have wasted many hours over all this time and I am not sure what more I can provide at this point - they have the short sale documentation, the Revdex.com complaint, details on the credit report that is incorrect, copies of the they sent me showing their acquisition date of the home, etc This feels like more work to make me give up the effort.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been leaving them voicemails and they have not answered any of themI mailed out the authorization form Regards, [redacted] ***