Home Satellite

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Upon logging into my personal message account with PNC, the response simply noted that "Ms [redacted] Thank you for your inquiry Our records indicate that you have spoken with a representative after sending your email, and were advised that you do need to submit your request in writing to the address for FCRAFor further questions you may contact us at ###-###-####Thank You, S.G [redacted] Default Production Control"A second email was sent in my response to them stating "Dear Ms [redacted] Thank you for your email responseYour request has been escalated to our Complaint Escalation TeamThis is not a request Customer service can completeThank you for the opportunity to be of service to youIf you have any further questions, please call one of our Customer Service Representatives at ###-###-####, or respond to this message." Finally, when I called to get an address for the FCRA, I was again told this morning that I would need to send all documentation I may have to the FCRA division in [redacted] Ohio and that though my account shows Paid in Full on their side they would need to complete a thorough review of my entire history and determine if a credit bureau error was made on their partWhile the representative I talked to did say it should be corrected from what she could see, she also said I need to officially send a written request with documentation More hoops to jump through after almost years and I do not understand why it would take up to days and they need more requests in writing when the problem has already been clearly documented here, on their secure message site and in their own files through various phone and written communications in the past I have wasted many hours over all this time and I am not sure what more I can provide at this point - they have the short sale documentation, the Revdex.com complaint, details on the credit report that is incorrect, copies of the they sent me showing their acquisition date of the home, etc This feels like more work to make me give up the effort.Regards, [redacted] ***

December 7, PNC Bank, N.Aresponded to [redacted] on November 30, 2016, and considers this matter addressedThank you, ACB

PNC Bank, N.Aresponded to [redacted] on February 9, 2018, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] on June 19, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] on May 11, and considers this matter resolved

Dear Mr [redacted] :This is in response to your complaints filed with the Revdex.com of Western Pennsylvania on March 2, 2018, and the [redacted] on March 5, 2018, regarding your PNC Bank, National Association (“PNC”) Automobile Loan endingin [redacted] (the “Loan”)I attempted to contact you by telephone on March 20, 2018, but was unsuccessful in reaching youI appreciate the opportunity to address your concerns.In your complaints, you stated that you paid the Loan in full in December and were advised that your vehicle’s title would be mailed to you within seven (7) to ten (10) business daysYou stated that you never received the vehicle’s title and that a subsequent request placed by you to receive the title was also unsuccessfulYou are requesting that PNC reimburse you for the cost of a duplicate title.Our records indicate that your Account was paid in full and closed on December 7, On December 15, 2017, PNC mailed written notification that the Account was paid in full, along with the vehicle’s title, via United States Postal Service to your address of record: [redacted] ***.On March 2, 2018, you contacted PNC’s Customer Care Center and advised that you had not received the titleAt that time, since PNC was no longer in possession of the original title, a second letter indicating that the Account was paid in full was mailed to your address of recordAlso, during the conversation, you were advised that you will need to request a duplicate from the Illinois Secretary of State, Vehicle Services Department since the disposition of the original title is unknown.Regarding your request that PNC reimburse you *** for the cost of a duplicate title, it is PNC’s policy to refund any fee that is assessed as the result of a bank error, which did not occur in this instanceHowever, PNC is sympathetic to your concernsAs a courtesy, a cashier’s check in the amount of [redacted] is enclosed with this letterOn behalf of PNC, I regret any inconvenience you experienced regarding this concern.Thank you for allowing me to clarify PNC’s position in this matterIf you have additional questions regarding this issue, please contact me directly at [redacted] I am available Monday through Friday between the hours of 8:AM and 4:PM, Eastern Time.Sincerely, Executive Client Relations Enclosure

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]

PNC Bank, N.Aresponded to Mr [redacted] on October 15, 2015, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID [redacted] , and though I am not satisfied with this response, I will accept it and will not pursue further action at this time Regards, [redacted]

August 12, PNC Bank, N.Aresponded to [redacted] *** on August 12, 2016, and considers this matter addressedThank you,ACBPNC Bank

PNC responded to [redacted] on July 17, and she considers the matter resolvedThank you [redacted] Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

PNC does not have a signed release from the customer in order to provide the Revdex.com a responseWe will attempt to communicate resolution directly with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] On April 11, 2016, I received a call from Meghan J [redacted] stating a letter will be sent out, Fed Ex that I have repeatedly asked for I have asked over and over again for an explanation as to why my account was touched without prior knowledge and have yet to receive an explanation or an apology for all the hassle with this matter and PNC

PNC Bank, N.Aresponded to [redacted] *** on 11-2-17, and considers this matter addressed

PNC Bank, N.Aresponded to Mrs [redacted] on February 3, 2017, and considers this matter addressed

9/29/Dear Ms***:PNC Bank, N.Aresponded to [redacted] on September 29, 2017, and considers this matter addressed Sincerely,Andrea M***Executive Client Realtions

PNC Bank, N.A responded to Mr [redacted] on December 14, and considers this matter addressed-- DMB 12/16/

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Pnc is unable to resolve my complaintThey will not take responsibility for their errorI have no choice but to refinance my home with another lender Regards, [redacted]

“PNC Bank, N.Aresponded to Mr [redacted] on 6-1-2016, and considers this matter addressed.Deborah S [redacted] Executive Client Relations Quality Analyst