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I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Here is my response to their letter.Dear Che J [redacted] In response to your letter dated 11/25/2015Started this process on or before July 27, with Guy M*** I have email to prove this dateTheir were previous phone calls before this date also.Spring House expenseI did send PNC an appraisal that didn't have any problem with the spring house It was emailed to Guy M [redacted] which I have a copy of the email The loan proceeded to the next step because of the appraisal I emailed to PNC BankGuy M [redacted] also said my PMI would be significantly lower and it was exactly the sameI also have that in an email from Guy M***.By the way Guy M [redacted] is no longer with them He left PNC Bank after one and a half monthsThat is the reason my loan took months to try and close.Appraisal FeeYou didn't send me a copy of the appraisal until after I filed numerous complaints with youI also have those in emails to PNC CEO and Elizabeth M***Rate Change reimbursementThe reimbursement rate was requested because I will have to go to another bank to get my refinance because you could not complete it in a timely manner and get me a copy of it before signing PNC sent numerous paper work that was wrong They sent more then pages of paper work with at least error or more per page The best we got had errors on it I requested to see a copy of the paperwork at least hours in advance and didn't even have it hours in advanced when I asked them to reschedule they told me it would cost me over $to put it off for the next day I think I should have a right to read the paperwork before signing.Additional problemsPNC also messed up my home insurance with Nationwide and never fixed itThey set it up to have payments taken out before the process was complete Good thing [redacted] mailed me that there was a change and I immediately called to have them change this back Isn't that illegal?Didn't you read all the emails that were sent back and forthIt sure doesn't sound like it.Why are the not handling the case in Ohio? That seems very odd? Are you trying to hide problems I live in Ohio.Is this why there are no complaints about PNC in [redacted] , Ohio?Sincerely, [redacted] ***

On Fri, Jan 6, at 11:AM, [redacted] > wrote:Good Morning, PNC Bank, N.Aresponded to [redacted] on January 6, 2017, and considers this matter addressedThank you Eric B [redacted] Executive Client Relations, Officer

PNC Bank, N.Aresponded to [redacted] on January 13, and considers this matter addressed

PNC Bank,, N.Aresponded to [redacted] *** on October 24, 2017, and considers this matter addressed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have no idea what the message is from PNC as I cannot open the attachmentSince I have to respond within days, I am rejecting this response until I'm able to view their response to my complaintAre you able to resend and allow me to open the message that was attached? Regards, [redacted]

PNC Bank, N.Aresponded to Mr [redacted] on July 21, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to Ms [redacted] on December 15, and considers this matter addressed

PNC Bank, N.A attempted to contact Mr [redacted] on June 6, and June 11, via phone and email to discuss our research of their complaint and we have not received a responsePNC welcomes the opportunity to further review the customer’s concerns but additional information is neededPNC has provided the customer with our direct contact information and will work directly with the customer if contact is made

I just received the authorization today - I have not been anywhere to see this or print, sign and send back Attached is the authorization - which I was sending to you already today Please reopen this complaint [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

July 14, 2016PNC Bank, N.Aresponded to [redacted] *** on July and 14, 2016, and considers this matter addressed.Thank you,ACB

PNC Bank, N.Acontacted the customer on June 14, and was unsuccessfulPlease have the customer contact Erika H [redacted] directly at ###-###-####, ext###-###-#### for assistance

September 30, 2016PNC Bank, N.Aresponded to [redacted] on September 30, 2016, and considers this matter addressed.Thank you,ACBPNC Bank

October 18, 2016PNC Bank, N.Aresponded to [redacted] *** on October 18, 2016, and considers this matter addressed.Thank you,ACB

PNC Bank, N.Aresponded to Mr [redacted] on June 29, 2016, and considers this matter addressed

PNC takes our customer's concerns very seriouslyWe will be working privately with our customer to resolve this matter

Good Afternoon,PNC Bank, N.A responded Mrs [redacted] on March 29, via telephone and considers this matter addressedThanksLauren R [redacted] Executive Client Relations

Good Afternoon, PNC Bank, N.Aresponded to Ms [redacted] *** on January 19, and considers this matter addressed ThanksLauren R [redacted] Executive Client Relations

PNC Bank, N.Aresponded to [redacted] on October 23, 2015, and considers this matter addressedThank you

PNC Bank, N.Aresponded to [redacted] on November 7, 2017, and considers this matter addressed