Houston Chronicle

Mr.. & Mrs. [redacted],My apologies that the LaVoz continues to be delivered to your residence after multiple calls to have it stopped.   Your address has been flagged for any future deliveries and the district manager has also been notified of this issue. Any questions/concerns going...

forward please contact Angie [redacted] 713.362.3305.Sincerely,Angie [redacted]

Mr. [redacted],My apologies your delivery issues continue.  I did contact the zone manager for assistance in resolving the issue, I've also asked that Stephen follow-up with you.  I did credit your account 1 month for the delivery issues.Sincerely,Angie H[redacted]

Mr. [redacted],I'm sorry you continue to have delivery problems.  I have asked our circulation director Dan [redacted] to follow-up with you for resolution.Sincerely,Angie [redacted]

[redacted] My apologies for the harassing phone calls.  After reviewing your account I do see a stop effective 4/24/16 and the refund was also processed for the $20.00.  Refunds normally take 3-5 business days for processing. I have also put your phone number on our...

DNC list which will stop any further phone calls from both [redacted] We do have a telemarketing group who  calls subscribers at both locations trying to "Win Back" subscribers which is why you had someone from Houston calling you.Sincerely,Angie H[redacted]

[redacted]Sorry I was not able to speak with you when I called.  I currently show your account was recently upgraded to 7day delivery at $5.00 week, $20.00 every 4 weeks.  I have contacted the field & zone manager to ensure your paper is delivered by our 5:30am delivery time we...

promise.  My contact information is as follows - 713.362.3305 or [redacted]Sincerely,Angie H[redacted]

Hello-We would like to include the order that was submitted to The Houston Chronicle for this subscription order that was completed at an HEB.   The order was under [redacted] and with these subscriptions they are offered a $10.00 HEB gift card.   In order for these transactions to be valid the Credit Cards are presented and documented on the order the purchaser signs.  Thank YouJudith V[redacted]

Mr. [redacted],I have contacted the team that handles the correspondences that are mailed from the Houston Chronicle and made sure your address is flagged to stop all mailings to your address.  Sincerely,Angie [redacted]

We have been in contact with this customer over the weekend and followed up again today. We are solving her issue after review of the account they weren't due credits, they had been placed on the account previously and they had a price change which confused them on the billing. We are following up...

on [redacted] for resolution and I will respond to the customer along with Revdex.com for final resolution update.
 
Thanks,
[redacted]

Ms. [redacted],sorry I wasn't able to speak with you when I called.  I am working with the field now to get your Sunday, May 1st paper delivered to you. I have also applied credit to your account for the frustration you have endured.  My contact number is [redacted].Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Refund has been received.

Ms. [redacted],
Thank you for your email and I apologize for the issues you have experienced. I have personally accessed your account and confirmed all relative information regarding you being correctly placed on the DNC list for phone calls AND mail has been entered. The DNC for your...

phone has been entered and it will take effect in up to 72 hours to go into effect. After researching and verifying with my IT staff, the Do Not Mail will take up to 3 weeks to go into effect. I sincerely apologize for the issue and the repeat attempts it took to resolve your request. Please let me know if you receive any communication after these timelines, I apologize it takes so long and I want to make sure your issue is completely resolved. If you need any further assistance or help please feel free to reach out to me personally and I will assist you.
 
Thank you,     
[redacted]
Contact Center Director
801 Texas Ave.
Houston Chronicle Media Group
Houston, Texas 77002
Office  |  713-362-6347

Ms. D[redacted],Your refund for $149.35 is pending, my apologies it has not been received. I have contacted our finance dept. to ensure its released on Friday. I'll follow-up confirming its been received next week.Sincerely,[redacted]

We apologize for any issues and inconvenience you have been caused by an apparent excessively noisy vehicle. Per the distributor the person had a new muffler system installed and the issue should now be a thing of the past.

Ms. [redacted], this is a duplicate complaint. I responded to the 1st complaint that came in at 5:34am, December 11th.Thanks, [redacted]

Thank you for your recent inquiry regarding your billing. We apologize for any confusion you encountered and we are happy to assist you with any questions or issues you may have in the future.
As of this morning we have explained the charges you incurred including the rate increase and premium...

issues you received. As a valued customer you are still on a discounted rate and we thank you for choosing us your resource for your news and community updates. Should you have any questions in the future please contact us at [redacted] or by emailing us at [redacted].
 
Thank you

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Ms. [redacted]I am truly sorry you were mislead when signing up at the [redacted] game.  After reviewing your account I do see a pending refund that will process and go back on your card ending [redacted] (Visa).  I will call and speak with you personally if you're not available you can contact me at...

713.362.3305.Sincerely,Angie [redacted]

[redacted]My apologies for the billing error, you did process a $65.00 payment ($1.25 week) for 1 year of service.  Due to the premium issues throughout the year that caused your account to renew earlier than expected.  I did remove the balance of $16.70 off of your account...

[redacted]  You had asked to be placed on our DNC list "do not call", effective 7/23/15 your phone number was flagged.  If you have additional questions I can be reached at [redacted]  Again my apologies for the error.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. If any additional deliveries are received, I will contact the business directly. Thank you,[redacted]

Mr. [redacted],My apologies it took submitted a Revdex.com complaint just to get your voice heard.  I did make sure your address has been flagged to stop all delivery to your residence.  Also forwarded your complaint to the field in regards to the conversation you had with the carrier.Sincerely,Angie...

[redacted]