Houston Chronicle

[redacted]After reviewing your account, I have reduced your rate to $1.50 week also opted you out for future premuium charges and credited you for previous premuium issues.  Revised renewal date to 4/30/17. My contact information is [email protected],Angie H[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  And again you charged me twice and then when I called to advise the customer service rep I was paid off until the end of March and she canceled it at the beginning the first week of March I don't think that's fair

Ms. [redacted],My apologies for the billing errors.  What caused your account to renew sooner than expected was due to a rate increase and the cost for last years premium issues. I have reduced your rate and applied credit for the premium issues.  Good news is this year the premiums are now...

included at no cost.  I revised your renewal date to 7/6/17.Sincerely,Angie [redacted]

Mr.[redacted],My apologies for the billing concerns. After reviewing your account I had a notice a recent rate increase which did shorten your subscription.  I reduced your rate back to the original rate of $2.00 week for the Wednesday & Sunday service and honored the renewal date you...

originally had which was 5/18/17.  Please disregard any recent invoices received.  Further questions or concerns please direct them to my email at [redacted]Sincerely,Angie H[redacted]

Customer refund has been applied and all issues of the complaint have been addressed.
Please close this complaint.
 
Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.   However,I received a phone message on my home phone early last week from Angie at the Houston Chronicle asking me to return her call regarding a gift card that I never received for subscribing to the Houston Chronicle in March, 2016.I have left her at least 10 messages with my name and cell phone asking her to call me back and I haven't received a call back.  Also, I got my Credit Card statement and there is a $3.84 transaction with the Houston Chronicle listed for "subscribing".  I did not approve this charge and I think it is fraudulent for the Houston Chronicle to assume that I want to resubscribe without asking and I want this charge credited as soon as possible, please.If you have any questions, or need additional information, please do not hesitate to call me at [redacted] or e-mail me at [redacted].Sincerely,[redacted]

Ms. [redacted]I will call you to discuss further.Sincerely,Angie H[redacted]

Mr. [redacted],After reviewing your account I did notice a rate increase on your account, reduced your rate back to $3.25 week, $13.00 every 4 weeks.  I processed your refund for $28.00 due to the increase. When you see your rate increased please contact the Houston Chronicle to get a reduced...

rate.Sincerely,Angie H[redacted]

[redacted]My apologies after multiple calls regarding your refund I did submit today back to your credit card on file [redacted]) in the amount of $55.60.  Our refunds process on Friday and I expect you to have by Monday, November 7th after midnight. Questions I can be...

reached at [redacted]Sincerely,Angie H[redacted]

[redacted]My apologies that you have not been able to resolve the issue with the Houston Chronicle after multiple requests to speak with a supervisor.  I will be contacting you shortly to discuss your concerns.  In case I'm not able to speak with you I wanted you to know what my...

findings are.  Account 51021003 was stopped effective 3/15/16 due to the Houston Chronicle does not deliver to your residence, a full refund was processed on 3/13/16 for $62.95, normally takes up to 48 business to receive your refund.  Account 61008474 was also stopped on 2/28/16.  The promotion you were on was for $4.00 for the 1st month then your rate would be $14.00/month there after.  Currently there is a balance owed of $7.45.  I will certainly restart your service for the all-digital subscription effective Thursday, March 17, 2016.  Again let's discuss your concerns and other options to receive the Houston Chronicle.  My direct number is [redacted]  I will be calling you shortly.Sincerely,Angie H[redacted]

[redacted]I just responded to your email. As I mentioned I will remove the balances from both accounts I just need confirmation you want both the Wednesday & Sunday service.  For now you will receive your Sunday paper this Sunday.Sincerely,Angie H[redacted]

Mr. [redacted],My apologies for the billing issues.  I have adjusted your account for the premium issue charges and opted you out on future charges. I've also adjusted your renewal date to 11/15/16 due to the early deductions.  If you have additional questions/concerns please...

contact me at 713.362.3305.Sincerely,Angie [redacted]

Mr. [redacted],My apologies for the billing error.  I have processed your refund for $4.71 which will go back to your credit card ending in [redacted]. Just to confirm your account [redacted] is stopped effective 4/12/17.Sincerely,Angie [redacted]

[redacted]My apologies for the billing error.  I did remove the balance of $15.45 from account [redacted].  The account is closed with no balance due.  Any questions or concerns please contact [redacted].Sincerely,Angie H[redacted]

Mr. [redacted]Sorry you have been experiencing login issues to you Houston Chronicle account.  We sent a password re-set link to your email address.  Please confirm you were able to login and the issue has been resolved.Thank you,[redacted]

[redacted]Thank you so much for speaking with me and allowing me to restart your service for this Sunday. I will email you confirmation of your account which will include my contact info.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Mr. [redacted]
 My apologies for the annoying phone calls you were receiving from our sales department.  I have removed your phone number off our call list and also removed the $4.00 balance off of your account.  If I can be of any assistance going forward please let me...

know.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Thank you.

Mr. [redacted],My apologies for receiving the Sunday paper twice which included the fabric softener that ended up rupturing all over yourself, driveway, tile floors, etc.  I have credited your account 2 months of service for the issue. I will follow-up with the district manager for your area...

to ensure another Sunday paper is delivered without the fabric softener.Sincerely,Angie [redacted]