Houston Chronicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12033091, and have determined that this proposed action would not resolve my complaint.  While "Angie" sounds nice and seems to understand what she is talking about............They have promised this same check for 1.5 months now and apparently never even bothered to process a request for a check dispite my many phone calls..  This company made choices to use cheap, uneducated labor overseas, so they suffer from their own VERY bad decisions.  ++ the people they do have in the U.S> take offense when you tell them how their product is perceived in the market place in 2017.The day I actually do receive a check is the day I will clear this dispute..How sad, one has to file a Revdex.com dispute just to get back what is actually theirs to begin with..Hearst Corp/Houston Chronicle is exactly what Donald Trump is talking about== this proves it.  Can't be trusted ~!~!
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
No the complaint has not been resolved.  They set up an appointment to meet me at my office and no showed no called.  This complaint is not closed!!!!
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
The Houston Chronicle has contacted me and resolved the issue.  She has also sent me an email with a summary of how the overcharges will be handled.  She has also issued some credits to our account which are more than what is shown on your email.  I truly appreciate the way the Houston Chronicle representative has taken charge and corrected the mistakes that were made.  If you would like a copy of the email she sent me, I will gladly provide it to you.  Thank you for your assistance.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I appreciate the Houston Chronicle's prompt response and action.

We have received your complaint regarding your 5 required copies of the Houston Chronicle. I apologize that this has been an issue for you and your family and will see to it that this gets resolved as quickly as possible. I have already been in touch with the field to get the remaining papers you're...

due delivered to you today. In review of your account I see that you have 2 accounts, one set up for a Wednesday and Sunday and another set up for 4 Sunday papers. I see the multiple complaints that have been received and will work to see that this matter is resolved for you. We will be contacting you directly this morning to discuss the matter and as well to get the information for your family members you mentioned in the complaint. We take your concerns and complaints seriously and understand the frustration you have been experiencing.
Please feel free to contact me directly in the future should you experience any issues that require immediate attention. I am including my direct office # and email address for your convenience.
Thank you-
 
Dennis G[redacted]
Customer Services Director
Houston Chronicle Media Group
 
[redacted]
 
[redacted]  *  [redacted]       *  [redacted]   *  [redacted]

[redacted],I'm glad to hear you are getting the [redacted] for your area, I do know there was a shortage on ads for your area yesterday, I did not receive mine as well.  Here is my email address for future questions/concerns, [redacted]Thank you,[redacted]

[redacted],I have flagged your address to stopped all papers that are being delivered to your residence.  Going forward please contact me ([redacted]) if you have any questions/concerns.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I am very impressed with the Houston Chronicle's fast resolution and Ms. Angie H[redacted] was kind, efficient, and extremely helpful.

Ms. Leigh-Ann,My apologies for the poor delivery service, as you stated this is not the first time you've experienced delivery issues. I have processed a refund for $35.05 which will go back on your credit card ending in (Amex) 2004 this Friday and you will see those funds by Tuesday of next...

week.  After reviewing your account the reason for the recent charge was due to the fact that the stop date and payment both processed on the same day which was 4/10/17.  I am sending your stop to the field to make them aware why you stopped your paper which was due to poor delivery service. If I can be of any assistance going forward please contact me directly at 713.362.3305 or [email protected],Angie Honerkamp

Ms. [redacted],My apologies for the poor customer service you are currently experiencing. I will certainly adjust your account for the papers you did not receive.  I would like to discuss this with you further, my callback number is [redacted]5 Sincerely,Angie...

[redacted]

Mr. [redacted],My apologies for the harassing phone calls & invoices received.  I have removed the balance of $12.95 from account [redacted] and put your home number on our do not call list.  You did pay for the time period you notated to us and should not have been charged any additional...

costs.  If you have any additional concerns please contact me directly at 713.362.3305.Sincerely,Angie [redacted]

Ms. Davis,After reviewing your account I am refunding you $149.35 for the error.  My apologies this was not resolved sooner after multiple calls were made.  If I can be of any assistance please contact me at [redacted]     Sincerely,A[redacted]

We have received your complaint and as you know, have contacted you regarding the situation. At this point we are reviewing the start and history of your account due to previous years of service your account has been active and receiving payments. The item that you presented...

requires an in depth review and the information previously provided wasn't sufficient to authorize the demand for refund you presented. Once we have completed the review we will be in contact regarding the resolution of the matter. We apologize any inconvenience this has caused you and understand your frustration.
 
Thank you

Ms. [redacted],My apologies about your delivery service.  I have contacted the field and zone manager in my office to resolve this issue.  Please contact me at your earliest convenience to discuss further.Sincerely,Angie [redacted]713.362.3305

Mr. [redacted],My apologies for the numerous calls and bills received that you owe and asking you to renew your subscription.  Your account was stopped effective 6/23/15 and the balance of $5.95 was removed off your account dated 7/9/15.  I have also added your phone number to our...

[redacted]  Going forward you will not receive any phone calls from the Houston Chronicle asking to renew your subscription and you will not receive another bill from the Houston Chronicle.Sincerely,Angie [redacted]

Mr. [redacted]My apologies, I will remove your email address from our list immediately.  Sincerely,Angie H[redacted]

Hello-
I am requesting that this complaint be removed from our file. After review of the complaint we found that this subscriber had been a customer since April 2014 and they claim that not one single paper had been delivered since December 2014. There wasn't one single complaint on this account at any time during the tenure. We have no way to know there is an issue if no one notifies us about a problem. We have 3 different avenues to notify us of issues, calling the customer service line and speaking to an agent, use of our automated system instead of holding for an agent and filing a complaint online by accessing our website. We had our distributor verify delivery due to the residence and they confirmed delivery had been made and specifically noted what their delivery schedule was since it started. The complainant is demanding a refund of his payments from December to current and as they contacted us in our follow up to the complaint that they were receiving papers after they contacted the Revdex.com. Nowhere in his original complaint do they demand or request we cancel their service. As of today we are cancelling his subscription and will process a refund for the last payment made.
Due to the fact that there isn't one complaint at anytime on this account, combined with a full review of call records that proves not one call is registered through our phone lines from the phone # registered on their account (and in the Revdex.com complaint) I request that this complaint be removed from our record. The customer was set up on our EZ Pay option for automatic withdrawal of funds for their services. This is why they are making the demand for a refund based on their claim of no service for the period of December to current. I cannot process a refund for the amounts they were charged from December 2014 to current without a record of complaint. I will in good faith refund the last payment as a goodwill gesture but if they request any other amounts to be refunded the demand will be summarily dismissed and they will be notified to contact their financial institution to dispute the 6 months worth of charges.    
 
Thank you for your assistance in this matter.
Dennis G[redacted]/ Customer Service Director[redacted]/ [redacted]

Mr. [redacted]My apologies for the billing errors.  I have removed the back balance from your account [redacted] in the amount of $35.80.  I will also apply credit for the premium papers and the vacation requests you have submitted throughout the year.  I will be contacting you by phone to...

discuss your account further in hopes of winning you back as a subscriber.  In case I don't reach you my direct number here at the Houston Chronicle is 713.362.3305.Sincerely,Angie H[redacted]

Mr. [redacted],My apologies for the harassing phone calls.  I did remove the balance of $3.68 from your closed account also put you on our do not call list to stop any future phone calls from the Houston Chronicle.  If you have additional questions please call [redacted]Sincerely,Angie...

H[redacted]

[redacted]Please review my latest email, I went into detail regarding your account.Sincerely,Angie H[redacted]