Houston Chronicle

Ms. [redacted],It was a pleasure speaking with you.  I have restarted your service at $5.00 week for 7day delivery effective Tuesday, January 31st. A $45.00 credit was applied for the previous premium issues. Renewal date is set for 6/7/17 which is when your next payment of $20.00 will be deducted....

I will personally email you my contact information for future issues/concerns.Sincerely,Angie H[redacted]

[redacted], Thank
you contacting the Houston Chronicle.     We
are sorry to hear you are having delivery issues and wish to discontinue your Houston Chronicle
subscription.  We have notified the Area Manager and District Manager of your issues and they are looking into...

correcting the issues.  We have applied credit to your account for the missed issues.  If there is anything
we can do to change your mind, please let us know.  If you would still like to cancel and receive refund we can process that for you.Judith [redacted] 
**  [redacted]

Ms[redacted]My apologies for the run around you have been going through. I have removed the $89.95 balance from account [redacted] which leaves it at a ZERO balance and is also stopped.  Your other account [redacted] has also been stopped per your request.  Here is my contact info for...

future reference 713.362.3305.Sincerely,Angie [redacted]

Ms. [redacted],It was a pleasure speaking with you, I have escalated your concern to our circulation director Lawrence S[redacted] to get resolved.  I will personally contact you in a couple of days to see if there has been any improvement.  my contact number is [redacted] if you have additional questions or concerns.Sincerely,Angie H[redacted]

Mr. [redacted],After reviewing your account I se a refund was processed on 7/11/16 in the amount of $45.72.  I wanted to confirm the account was also stopped effective 7/11/16, did you request to cancel as well?I'm sorry for the billing errors, was due to the fact the premium issues were debited...

from your account which caused you to renew sooner than expected.If you would like to discuss further please contact me at 713.362.3305 or by email angie.[redacted]@chron.comSincerely,Angie [redacted]

Ms. [redacted],My apologies you have not been able to resolve the billing issue with your newspaper subscription.  I would like to discuss this with you further unfortunately when I called I was not able to speak with you.  Please call me at 713.362.3305.  Sincerely,Angie...

[redacted]

Mr. [redacted],My apologies for the double charge to your [redacted].  I have processed the refund in the amount of $226.94 today and will take approximately 24-48 hours for you to receive. If you have any questions please contact me at 713.362.3305.  I have also emailed you my contact...

information as well.Sincerely,Angie [redacted]

Mr. Bondzio,As I mention earlier during today during our conversation I will be your point of contact till the issue has been resolved and you receive your refund as promised.Sincerely,Angie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 The newspapers are for now making it into MY yard.  But I keep getting emails on articles at least 5 times a day!!!!!!!!  SAD!!!

Mr. [redacted],Again my apologies for not providing delivery as scheduled.  I understand you received 2 partial refunds totaling $12.47, I did process another refund for $109.00 today which includes the 3 Sunday papers we never delivered.  You will receive your refund within 3 to 5...

business days.Sincerely,Angie H[redacted]

Mr [redacted], Our apologies that this matter has taken as long as it has to be resolved.  We would like to inform you that this issue has been escalated to the Vendor Services Department within the Houston Chronicle who will be handling sending the proper information that Groupon is...

requesting for your refund to be issued.  I have spoken and explained your situation directly to them and they have assured me that it would be handled today.    They informed me that once Groupon receives information being sent it will process the refund to your Credit Card that was used at the time of purchase.   Angie is currently on Vacation, but I will be assisting in her absence.Thank you Judith V[redacted]Digital Media Support Specialist
o |  713.[redacted]

Ms. [redacted],I'm confirming with accounting now that your refund was submitted/processed as I indicated on my last response dated 9/7/16. The amount was $10.62 and refunded back to your [redacted] ending in [redacted]. I will respond back ASAP.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Ms. Lovell,My apologies for the delivery issues.  I have contacted the district and zone manager to ensure your paper is delivered on a consistent basis. Credit was also applied to your account for the missed papers.  I will follow-up with you to confirm delivery over the next couple of...

days.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution would be satisfactory to me.

Mr. [redacted]
I am so sorry this has been lingering for so long.  I see the refund went through to your Discover Card ending in [redacted] dated 10/8/14 in the amount of $131.57.  I am contacting our accounting department to see if we show it did successfully process. I will contact you...

shortly to discuss further.
Thanks,
[redacted]

Hi Mrs. [redacted]Per our conversation you will fax and/or email your proof of the $48.88 to my attention in order to post to the account and get you started with a new subscription for $1.00 per week for Sunday only.  the email address is [email protected], or fax 713-354-3122.Thank youDeirdre...

[redacted]Houston Chronicle Support Team.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Sent: Friday, October 30, 2015 9:07 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Houston Chronicle did call me to apologize & removed the $27.95 from my credit card. Thank you for your help. [redacted]

Ms. Sutton,My apologies for the billing error. I have removed the balance from account [redacted] in the amount of $20.75.  The account is closed with no balance due.  I also submitted your home phone number ([redacted]) on our Do Not Call list per your request.  This is...

also written confirmation that nothing was or would be submitted to a collection agency.  If I can be of further assistance please contact me at [redacted]Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thanks Revdex.com for attending my complaint. I would like to add that I have tried calling many times to respond Houston Chronicle , but always end up with calls being hanged up or never being picked up . I have actually waited a couple minutes on the phone while it rings on my ear and never picked up, I have calls dropped never going to voice mail. I will try once more after this respond letter. Also I haven't received a letter by mail like I demand . Either way thanks for the process that Revdex.com provides.