Houston Chronicle

Ms. [redacted],It was a pleasure speaking with you.  I have restarted your service at $5.00 week for 7day delivery effective Tuesday, January 31st. A $45.00 credit was applied for the previous premium issues. Renewal date is set for 6/7/17 which is when your next payment of $20.00 will be deducted....

I will personally email you my contact information for future issues/concerns.Sincerely,Angie H[redacted]

Ms[redacted]My apologies for the run around you have been going through. I have removed the $89.95 balance from account [redacted] which leaves it at a ZERO balance and is also stopped.  Your other account [redacted] has also been stopped per your request.  Here is my contact info for...

future reference 713.362.3305.Sincerely,Angie [redacted]

[redacted], Thank
you contacting the Houston Chronicle.     We
are sorry to hear you are having delivery issues and wish to discontinue your Houston Chronicle
subscription.  We have notified the Area Manager and District Manager of your issues and they are looking into...

correcting the issues.  We have applied credit to your account for the missed issues.  If there is anything
we can do to change your mind, please let us know.  If you would still like to cancel and receive refund we can process that for you.Judith [redacted] 
**  [redacted]

Ms. [redacted],It was a pleasure speaking with you, I have escalated your concern to our circulation director Lawrence S[redacted] to get resolved.  I will personally contact you in a couple of days to see if there has been any improvement.  my contact number is [redacted] if you have additional questions or concerns.Sincerely,Angie H[redacted]

Mr. [redacted],After reviewing your account I se a refund was processed on 7/11/16 in the amount of $45.72.  I wanted to confirm the account was also stopped effective 7/11/16, did you request to cancel as well?I'm sorry for the billing errors, was due to the fact the premium issues were debited...

from your account which caused you to renew sooner than expected.If you would like to discuss further please contact me at 713.362.3305 or by email angie.[redacted]@chron.comSincerely,Angie [redacted]

Mr. [redacted],My apologies for the double charge to your [redacted].  I have processed the refund in the amount of $226.94 today and will take approximately 24-48 hours for you to receive. If you have any questions please contact me at 713.362.3305.  I have also emailed you my contact...

information as well.Sincerely,Angie [redacted]

Ms. [redacted],My apologies you have not been able to resolve the billing issue with your newspaper subscription.  I would like to discuss this with you further unfortunately when I called I was not able to speak with you.  Please call me at 713.362.3305.  Sincerely,Angie...

[redacted]

Mr. Bondzio,As I mention earlier during today during our conversation I will be your point of contact till the issue has been resolved and you receive your refund as promised.Sincerely,Angie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 The newspapers are for now making it into MY yard.  But I keep getting emails on articles at least 5 times a day!!!!!!!!  SAD!!!

Ms. Lovell,My apologies for the delivery issues.  I have contacted the district and zone manager to ensure your paper is delivered on a consistent basis. Credit was also applied to your account for the missed papers.  I will follow-up with you to confirm delivery over the next couple of...

days.Sincerely,Angie [redacted]

Mr [redacted], Our apologies that this matter has taken as long as it has to be resolved.  We would like to inform you that this issue has been escalated to the Vendor Services Department within the Houston Chronicle who will be handling sending the proper information that Groupon is...

requesting for your refund to be issued.  I have spoken and explained your situation directly to them and they have assured me that it would be handled today.    They informed me that once Groupon receives information being sent it will process the refund to your Credit Card that was used at the time of purchase.   Angie is currently on Vacation, but I will be assisting in her absence.Thank you Judith V[redacted]Digital Media Support Specialist
o |  713.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Ms. [redacted],I'm confirming with accounting now that your refund was submitted/processed as I indicated on my last response dated 9/7/16. The amount was $10.62 and refunded back to your [redacted] ending in [redacted]. I will respond back ASAP.Sincerely,Angie [redacted]

Mr. [redacted],Again my apologies for not providing delivery as scheduled.  I understand you received 2 partial refunds totaling $12.47, I did process another refund for $109.00 today which includes the 3 Sunday papers we never delivered.  You will receive your refund within 3 to 5...

business days.Sincerely,Angie H[redacted]

Mr. [redacted]
I am so sorry this has been lingering for so long.  I see the refund went through to your Discover Card ending in [redacted] dated 10/8/14 in the amount of $131.57.  I am contacting our accounting department to see if we show it did successfully process. I will contact you...

shortly to discuss further.
Thanks,
[redacted]

Hi Mrs. [redacted]Per our conversation you will fax and/or email your proof of the $48.88 to my attention in order to post to the account and get you started with a new subscription for $1.00 per week for Sunday only.  the email address is [email protected], or fax 713-354-3122.Thank youDeirdre...

[redacted]Houston Chronicle Support Team.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Sent: Friday, October 30, 2015 9:07 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Houston Chronicle did call me to apologize & removed the $27.95 from my credit card. Thank you for your help. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12033091, and have determined that this proposed action would not resolve my complaint.  While "Angie" sounds nice and seems to understand what she is talking about............They have promised this same check for 1.5 months now and apparently never even bothered to process a request for a check dispite my many phone calls..  This company made choices to use cheap, uneducated labor overseas, so they suffer from their own VERY bad decisions.  ++ the people they do have in the U.S> take offense when you tell them how their product is perceived in the market place in 2017.The day I actually do receive a check is the day I will clear this dispute..How sad, one has to file a Revdex.com dispute just to get back what is actually theirs to begin with..Hearst Corp/Houston Chronicle is exactly what Donald Trump is talking about== this proves it.  Can't be trusted ~!~!
Regards,

We have received your complaint regarding your 5 required copies of the Houston Chronicle. I apologize that this has been an issue for you and your family and will see to it that this gets resolved as quickly as possible. I have already been in touch with the field to get the remaining papers you're...

due delivered to you today. In review of your account I see that you have 2 accounts, one set up for a Wednesday and Sunday and another set up for 4 Sunday papers. I see the multiple complaints that have been received and will work to see that this matter is resolved for you. We will be contacting you directly this morning to discuss the matter and as well to get the information for your family members you mentioned in the complaint. We take your concerns and complaints seriously and understand the frustration you have been experiencing.
Please feel free to contact me directly in the future should you experience any issues that require immediate attention. I am including my direct office # and email address for your convenience.
Thank you-
 
Dennis G[redacted]
Customer Services Director
Houston Chronicle Media Group
 
[redacted]
 
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