Hovan Franchising Corporation

We reviewed what the customer and what [redacted] said happened to the vehicle and determined that what had failed on the vehicle had nothing to do with the repairs that were completed at our facility? As a courtesy to the customer, we sent parts to the [redacted] facility in NY that would help repair the vehicle

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? The cheaper alternative was to put a bolt and nut to hold the whole thing together when the original construction is to thread the bolt into alternatorExplain to me how that is suppose to work or is safer? Regards, [redacted] ? ?

Revdex.com:Quirk Nissan has updated their website to explain the discount in detail; this satisfies my request to add a disclaimer to the advertisement.? My issues and/or concerns in reference to complaint # [redacted] ? I understand that by choosing to accept the business response that my complaint will be closed as resolved.? To be clear, I find it disappointing that Quirk still chooses to blame the customer for what could have simply been deemed an honest mistake on their part; but the core issue has been resolved an no one else will be mislead.? This was my goal and I am satisfied Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . They are lying again I went to another dealer with my suppliers discount the truck is $then the $i gave them then my trade $brins it down to $ Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards,there is nothing they can show me the price was changed [redacted]

I would like to personally apologize for the series of unfortunate incidences that you experienced during your visit at Quirk Chevrolet.? We continually try to do our very best for all of our customers, but unfortunately, sometimes we do fail.? There is no excuse for us to have you wait here for that long and to take this long to respond to you.? I did another check request today for the inspection sticker refund and I will make sure it gets sent out today

? ? Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ? GM continue to make statementsTo date,? no refund has been givenPrior, to submitting emails, text messages, and a thank you post card for my businessNot to mention, the co-signers credit went from to due to your continued credit checks after a signed contract agreement was in placeThe "mis-representation" of my paycheck comment is defamation.? Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]

Again, I apologize for all the troublesHowever, Ms***'s fiancé should have declined taking delivery of the vehicle? on Saturday May 5thUnfortunately, we're unable to unwind the transaction once the vehicle in their possessionIf the customer is? still interested in having the missing wiper blade replaced, they can stop by anytime during service hours.Best regards, [redacted] ***General Sales Manager

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We did bought the extended warranty also the car was sold to us on October of in which make it less then six month of them in and my of the shop and now it is proven that it is a hazarred and if I have the warranty don't mean they sell me a no safe vehicle because they thought we are week and we can take any thing all do I have to pay for the payment when I don't have a cat? Do I have to pay for the ins when I don't have a car? He lost his work for the same redone we told them the car is not safe since February, my family's saifty is most important thing in the world I have every single paper work Andi have the agreement that mr.quirck signed monitor we can prove where the lying is coming from just as they told GM that he is not the same owner.please all I need is a peace of mind I did not ask for reemprsment of the time that was waisted or the hop the was lost or for the mistreatment from every one because we are Muslim and I were hijab I asked for my right a safe relaiable vehacile Regards, [redacted] And [redacted]

[redacted] sympathizes with Ms [redacted] 's situation. Right now it is difficult to estimate what the cost of repair may be which is why [redacted] mentioned abandonment of vehicle. Is Ms [redacted] willing to invest in the vehicle repair which may be in excess of $1000.00?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Dear Seller:The second tracking number provided does not show any movement on the *** siteIt was obviously not shipped outPlease arrange a refund for the broken partAttached are pictures of the broken part, you can see the crack on the larger piece and on the smaller piece you can see were all the tabs broke off. Regards,
*** ***

To Whom it may concern, Attached are the documents showing the vehicle in question has been paid and the lienholder has received this via ***. Thank you

The customer leased a Nissan Sentra in March of This was a year, 36,mile lease.The customer returned in April 2017, stated the mileage accumulated quickly due to it being used for business (***)Since leasing has mileage limits, the customer has opted to finance the vehicle to ownBecause of the customer’s success with ***, the customer also opted at this time to upgrade to a higher model with more optionsWithout any additional down payment, the payments increased from $per month, to $per month.The customer returned in the summer of to surrender the vehicleWe advised the customer that you can not just surrender the vehicle to the dealershipOther options the customer had was to trade in the vehicle, which would require money down, or sell the vehicleNeither option was chosen by the customer, and the customer proceeded to abandon the vehicle at Southern Artery, Quincy, Ma 02169The customer reached out to us in October and December of seeking financing for a new vehicle.Quirk Nissan is unaware if the customer contacted his financial institution where his finance agreement is to inform them of the voluntary surrender. Review: Customer came into the dealership and leased a Nissan Sentra in March 2016 Customer stated because the vehicle is used for ***, the mileage accumulated quickly (lease limit is 36,miles) April customer returned requesting to upgrade their vehicle to a Nissan Rogue due to increased success with *** Customer went from a year lease to a year purchase without any additional down payments Payments increased from $per month to $per month Customer surrendered the vehicle at the dealership summer of 2017 Customer did not seek other alternatives such as trading in the vehicle with additional money down, or selling the vehicle

Hello, There seems to be some confusion with this order, due to an *** message system outage we experienced. We acknowledged the customers concern and sent a replacement part on *** tracking ***If there is still an issue with this order we will be glad to
assistHere is a copy of the message sent to the customer:***,*** form Quirk SubaruI was contacted in regards to your account and I think there is some sort of miss understandingFirstly I would like to apologize for any inconvenience our email server has been touchy for the past couple of week and is being worked on, also we are a dealership and work M-F 7-and Saturday 7-ESTI responded to your concern yesterday and had a package expedited out to youHowever a negative has been left on our account detailing this never happened*** is the new tracking number Please give me a call *** and I am sure we can get this taken care of

Hello, I have looked into your order and see that we certainly miscommunicated with youI do apologize and have refunded your order in full

Mr *** came in to our showroom on April interested to purchase the Nissan *** at our advertised priceWe informed Mr *** that vehicle is available at advertised price and we honor the discounts and explained to Mr *** that discounts that included the $10,federal
credit and state rebateOur special page is very clear and easy to understandBelow is the link for specific vehicle with details.*** ***General Sales Manager

***,My name is *** ***I am the service manager here at Quirk Vw and I have reviewed your caseI apologize that you have had this issue occurI have looked into what has exactly happenedIt appears that your extended warranty "The warranty group" is asking for maintenance recordsWe are
notQuirk only sells the warranty during the car saleWe do not make any decision regarding coverageAll of those decisions are made by the warranty companyIn your case they are asking for maintenance records because the failure of the camshaft and timing could be a result of lack of oil changesIf you look at your contract from when you purchased the vehicle, you will see they have the right to ask for theseI am sorry you do not have these receipts but it is a very common practice to save any maintenance recordsMost customers do thisI would recommend contacting places that you have gone for service and asking for copies of your maintenancesI know this probably seems like a ploy to not cover the repair but please understand that it does not matter to us who pays for the repairif it was covered the extended warranty company pays usso there is no conflict of interestI just want to make that clearIf there is anything else I can do for you please let me knowsincerely,*** ***Service Manager Quirk Volkswagen***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Again I have you them - they did have my permission to run my credit I didn't authorize it and cant give me proof that I gave it to them .They only saying gave it ove rthe phone which I didnt do ,
Regards,
*** ***