Hovan Franchising Corporation

We have resolved this with the customer, thank you.

We attempted to do the deal with the customer, customer did not want to pay adequate fees to complete deal. Tried to resolve situation with customer multiple times was unable to come up with a feasible resolution

I will ask our service manager, *** ***, to contact you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response
does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
While I appreciate them saying they will remove my number, I have received that same response every time I have contacted them regarding this issue to no availInevitably I receive another automated phone callI would like assurance that the issue has been resolved after the fact
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that
my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
]I do not accept their response. They told me a price for the car. I agreed to the price for the car. When I went there, they did not honor the price I was quoted. This was nothing more than a Bait and Switch tactic
Regards,
*** ***

May we please have some additional information? Where did you purchase/lease your vehicle - at which Quirk Auto Dealers location? Thank you

This is not accurate. Mr*** knew the price of the vehicle and the trade value as he stated in his statement. Mr*** owes us or the bank the payoff amount. We can get the payoff with just the VINPlease review the paperwork to confirm. He is obligated because the
contract does not have a payoff figure. This is very clearThis is simple math. Please have him contact me @ ***. Thank you, *** ***

Revdex.com:
I have reviewed the response submitted by you I accept on one condition the contact person must contact me with in three days if not we are going to prove our point to the Revdex.com and I am not taking any risks
Regards,
*** And *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Please note I am declining Quirk Subaru's response for the following reasons:1) Represented themselves as *** participants and in fact they are not They never corrected my assumption I had called about whether they were *** participants and was given *** *** as the *** agent.2) There were crosstreks (white) that I was to test drive less than hours before arriving When I arrived they were sold and I could not see them.3) *** *** (e-mail available) said that within the hour he would send me a letter of apology for the GM behavior It never took place I asked him for the Quirk corporate address he reported he would also send that and he never did.4) I made an appointment with *** *** to test drive the vehicle I was told to come back later , odd in itself, which I did and they still would not make a vehicle available for test driving instead telling me to come on the weekendThis is when *** dismissed me as a customer (which I have been of Subaru for over years).Hence, this leads me to see my interaction with this business as mis-representation (***) and bait and switch (vehicles are on the lot and then they are gone the next morning) not to mention the volatile and dismissive behavior of *** the GM who denied that there was anyone above him to appeal
Regards,
*** ***

Quirk Subaru apologizes for any inconvenience that Mr*** experienced. Unfortunately, the communication between Mr*** and Quirk Subaru was not satisfactory to either party.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***
Nothing has been done about my situation, I still owe ally financial $17,527, & the dealer ship has sold the car on meNow I owe the bank & I have no car
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
My name is not ***I had contacted GM Financial who told me that no payments were made by QuirkPer the buyout, ***, the salesman handling my buyout, told me that quirk would be paying the first months payment towards the financing which GM Financial never received from Quirk
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below Quirk *** said they were paying off my current lease completely and not counting any negative equity against me so clearly that is a fabrication of the events to say that my trade caused the payment on the deal to increase They even showed me this on a line by line quote sheet, showing they were paying off my current lease without adding to the new lease cost.Also I was never offered $375mo on the white Sedona SX in stock When did this happen?
Regards,
*** ***

- Please see link for information on the recallIt was actually classified as a voluntary service campaign, so it was in a different location:***- Based on the information you provided, there is no support of a gradual failureThe vehicle had travelled 24,miles in your possessionThe maintenance records that were provided indicated the intervals of servicing was beyond *** recommendationsYour turbo did not exhibit any indication (sound , smell, or smoke), prior to failureWithout the old part to inspect or pictures, we can not isolate the cause of failure of the turbocharger and therefore will not offer any consideration for reimbursement at this timePlease attach any pictures you can collect from *** *** and add as an attachment.- I was not able to access your case with *** Customer Assistance, but *** had provided me with some of the information*** withholding warranty coverage on this repair was determined based on the information provided by the inspecting dealerThere was no techline case opened with engineering or inspection by a Technical SpecialistNo other information was provided to me at this time.

Here at Quirk Chrysler Jeep Dodge Ram of Dorchester have never stated that an oil change service could not be performed at our facility. In fact, what has been communicated to the customer is that an appointment must always be made in order to guarantee parts for Mrs***'s
vehicle is available and/or in stock. Any other issues that Mrs*** experiences, relating to brand specific items; malfunctioning lights, electrical issues and/or powertrain related concerns are items we are unable to address due to lack of resources on the vehicles brandWe would be available to assist in any way we can based on our capabilities. We aim to please & provide an exceptional service experienceWe apologize for the mis-understanding

Customer has been given the *** ***; and service issues have been resolved.?

That is not accurate. Everything was resolved when they came here. If it was not resolved, they would not have purchased another truck. Please contact us @ ***. Thank you

We paid off the lease and during that two month period there were no payments made by ***. We only processed the lease return.

Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[I did bring vehicle back into dealership respectfully, I then spoke with the sales guy and did not just walk away from the dealI wanted something more compatible with my budgetI went from paying to a monthI also was interested in returning into leaseI was not given any option, sales rep took off my plates and told me to leaveThe vehicle was sitting for a month in the lot and I was chargedl until SeptemberI never had vehicle between this period and I did not deny to continue service with Quirk NissanAs a customer, I was treated unfairlyI am not financially incapable of continuing service with the dealership, I didnt want to continue with that vehicle and contract, However I am still a customer and didn’t receive any additional optionsI was told to leaveNow my credit is not in good standingI worked hard to keep my credit with this businessNow, I am asking to continue service and am disputing this businessI contacted dealership many times and was given the run around ]
Regards,
*** ***