Howard's Kitchen Studio, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 if the item was incorrectly priced, I should not have received 2 emails:  1 confirming my order and a 2nd indicating shipment confirmation.  Instead, I should have been informed of this error immediately.  It took more than 2 weeks after my order and only after several calls initiated by myself to be made aware of this error.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In reply to B&H: Wether this was due to B&H or B&H's vendor is not relevant. The purchase date is not relevant.  Part of my purchase from B&H was a product with a warranty. I cannot transfer ownership of the warranty into my name, therefore I cannot use the warranty that I purchased. This is fraud & theft on B&H's part.  It is NOT Dell's responsibility to help the customer resolve this issue. That is a lie. Dell has told me directly that there is no way for me to transfer this product into my name without the assistance of B&H or the vendor B&H purchased this product from. THERE IS NO WAY FOR ME TO TRANSFER THE OWNERSHIP OF THIS PRODUCT'S WARRANTY. ABSOLUTELY NONE WHATSOEVER. I have spent hours and months on the phone with Dell support, and can confirm this with 100% assurance.  Further my main issue is the lack of any time-frame provided to resolve this issue from B&H. This fluffy reply from B&H is completely unacceptable. They have no plan or follow-up time-frame.  B&H has never delivered the product that I ordered. I ordered a Ultra HD 4K Monitor (DEP2715Q) with a warranty. I have never received this product. They have stolen from me, and committed fraud & theft. Their lack of any time-frame to fix this issue is unreasonable and unfair to a consumer. I did nothing wrong in this situation. I have jumped through every hoop to get this product registered under my name. 
Sincerely, 
[redacted]

[redacted]The customer purchased a new, unopened, ASUS X555LA-DB51 15.6" Notebook Computer, B&H # [redacted]. The purchase date was December *, 2014. Our return policy time period has expired.The Asus Limited 1-Year Warranty has expired. No...

refund will be issued. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

September *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]We regret this customer has had difficulty with Canon Pixma printers purchased from B&H Photo.The printer is sold with a Limited 1-Year Canon USA Warranty with InstantExchange Program and Toll-Free Canon USA Technical...

Phone Support for 1-Year.Web No: [redacted] was placed Jan **, 25015. Both the B&H return policy and the Canon warranty have expired. Web No: [redacted] was placed Aug **, 2016. Both the B&H return policy and the Canon USA warranty have expired.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I refused to give into this company , there policy are pointless for good paying customers. I used my money not company credit , there look at you like your nothing . Thank a God I hope my package gets to me this time good luckyou lost a great customer. Happy Holidays. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer wrote, "[redacted]" Leaving the threat aside, a refund in the amount 315.44 has been generated and transmitted to [redacted]. The length of time before they confirm this to the customer is out of our control.-- Henry P[redacted]B&H Photo-Video

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted] placed 5/**/15B&H Web No: [redacted] placed 6/**/15The customer placed two orders. Each order was for one DJQCGPMV111 =  DJI Phantom 1.1.1 Quadcopter with GoPro Mount. The first order was shipped 5/**/15. It is being returned to...

us and [redacted] reports they expect to deliver it to us today.The second order was shipped 6/*/15. It has been recalled and is also being returned to us.For both transactions we have processed refunds this morning. We regret the confusion and the customer's inconvenience.-- [redacted]B&H Photo-Video

November **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]I have nothing to add to my earlier comment.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]The customer does not need to copy & paste the B&H return policy for my benefit. I know what it says. Our position is unchanged. We will accept the computer for return under the following conditions. We will apply a 15% restocking fee and then issue store credit, not a refund, for the remainder. The customer service manager is awaiting her reply. -- Henry P[redacted]B&H Photo-Video

March *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]All the parameters and limitations of this limited-time spcial program were created by Sony USA and they require us to follow them scrupulously without variations. We have explained to the customer that we may not agree to his request. We do not have the luxury of flexibility here since Sony USA has set (and enforces) the program rules and restrictions.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]The customer purchased a HP Color LaserJet Pro M477fnw All-in-One Laser Printer (HEM477NW) on 6/*/16. On 6/**/16 at the customer's request we created and emailed return authorization [redacted] and a pre-paid [redacted] return label. A portion...

of our return policy says:"All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories."The customer apparently discarded the original package and packing material. We regret he did but we are under no legal or ethical obligation to reimburse him for any expense he incurred as a result. We will not refund the $40.00 he spent to return this item to us. As a courtesy we offered a $10.00 refund.On 7/*/16, under our transaction [redacted], we sent a replacement printer. It was packed with the same care and attention to detail as every other package we ship. At the customer's request on 7/**/16 we created and emailed return authorization [redacted] and a pre-paid [redacted] return label. When we have received and processed this return a refund will be issued.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The fact is that [redacted] said that I am not the shipper, B&H has to take the responsability for that. In fact B&H should have [redacted] paying for the merchandise.why B&H doesn't legally, I mean in writting, transfer his middle man position to Revdex.com or me direcly  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Does not include any incentive to trust the company in the future nor does it truthfully describe their response to delivery estimates. Not only do they have the ability to relay the messages from Intel, but when a CSR rep offered that option they immediately followed up with a form response despite the CSR's guarantee that if a response was issued by Intel then it would be forwarded to me. The item is intentionally mislabeled as a pre-order rather than a backorder to deceive, they refuse to forward communication from the manufacturer about delivery estimates despite every other Intel reseller providing that information, and then claim that [redacted] refunds take multiple business days to process which is flat out untrue. [redacted] is not restricted to normal financial business hours for processing. Any refund that had been issued via [redacted] would post instantly. Since an email follow up was able to get the refund processed within 30 mins of it being sent, its clear that if they actually wished to tell the truth they would state that refunds occur instantly but may take however long they choose to ignore or delay it. This is a clear pattern of lying and deception for the purposes of financial gain.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

June *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted] dated 5/**/15B&H [redacted] dated 5/**/15On 5/*/15 the customer ordered an item which was inadvertently incorrectly described on our site. We regret that error which we are now in the process of correcting. Our website disclaimer...

states, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors."On 5/*/15 we created and emailed return authorization [redacted] for the merchandise he received. On 5/**/15 we created replacement order [redacted] with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the price. On 6/*/15, at the customer's request we created return authorization [redacted] for these items. We also offered the customer a $50.00 gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was created. As a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $25.00 gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being corrected. The customer has been offered the choice to keep the items he now has and get a $50 gift card or return them and we'll send a $25 gift card. He should contact [redacted] when he's decided.-- [redacted]B&H Photo-Video

December **, 2015[redacted]
[redacted]I have nothing to add to my reply of December **, 2015. The situation is unchanged.-- Henry P[redacted]B&H Photo-Video

January *, 2016New York Revdex.com complaint #[redacted]B&H Web No: 1[redacted]We received this order on Dec **, 2015. During the order the customer confirmed the billing and shipping address we used. A copy of the order confirmation page we showed him is attached. We then sent an email titled, "Your...

B&H Order #[redacted] Is Confirmed. Thank You!" That too included the bill-to and ship-to addresses and links he could have used to contact us to make any corrections. He did not, until Dec **, 2015.The order was shipped on Dec **, 2015. At that time we sent another email this titled, "B&H Photo Order #[redacted] Shipped" The address information was repeated and a [redacted] package tracking number and tracking link were included. [redacted] reports "Delivered On: Tuesday,  12/**/2015 at 5:38 P.M."There are two issues with redirect requests. The first is that under the best of circumstances [redacted] is not 100% reliable in making these adjustments no matter how amenable they are to receiving the instructions. The second it that [redacted] (which was used to pay for this transaction) has its own limits on how an order can be modified or edited once the customer has submitted it to us.Despite this we advised the customer we would attempt to have the package rerouted. We regret this attempt was unsuccessful in spite of all our efforts. If the merchandise is returned to us we will refund the item's purchase price to the customer.-- Henry P[redacted]B&H Photo-Video

August **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a used Samsung 45/1.8 lens from us. It was sent to him with no shipping fee and when he requested return authorization, claiming it was defective, we included a pre-paid [redacted] return label. B&H paid for his...

shipping both ways.When we received the return, the lens was carefully inspected and tested. It is not at all defective and in fact it is in perfect working condition. A reasonable and appropriate restocking fee was applied. In then reviewing the customer's overall shopping history under customer code [redacted], we found the following: - Orders           14     $6611.94 - Returns           9     $5878.53This rate of return is excessive, bordering on abuse of our generous return policy. Nevertheless under B&H [redacted], dated 8/**/15 the amount withheld as a restock fee is also being refunded.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]The customer purchased a Dell 13.3" XPS 13 9360 Multi-Touch Notebook B&H # DEX93601718 MFR # XPS9360-1718SLV on June *, 2017[redacted] reports it was delivered on Friday, 06/**/2017. The customer's claim we market products we "are not licensed...

to sell," is untrue.This laptop is not made specifically for us and is not of lower quality.This was a stock unit, not "different from the model sold directly from the manufacturer." Searching Dell's site for "XPS9360-1718SLV" reveals that Dell has no fewer than a dozen models which they reference with this product code. A screenshot is attached.Our return policy has a 30-day time limit and says, "Nonreturnable Items ... Opened computers and computer software — original packaging cannot be unsealed."The customer was offered the opportunity to return this product, less a 20% restock fee, for store credit, not a refund. From this complaint we presume the customer does no wish to avail himself of this generous offer. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Mr P[redacted]'s is lying by omission when quoting [redacted] notifications, and he provides outright falsehoods elsewhere, such as when he states the package "shipped" later that same day. As proof, the actual tracking information from [redacted] is included in my comments below. [My comments in brackets] Mr. P[redacted] writes:11/*/2017  INVOICE#[redacted]Thank you for your order and this feedback. We regret your dissatisfaction. We received your order 10/**. It was shipped later the same day. [redacted] confirms this and reports:10/**/2017 7:18 P.M. (ET) Order Processed: Ready for [redacted][True, the order was processed at 7:18 PM, meaning, per the [redacted] website:"Order Processed: Ready for [redacted] - [redacted] has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the [redacted] network, the tracking status will be updated."][So it was ready for pick up, not shipped. The "ready for [redacted]" does not confirm shipment by any means, only the readiness to be picked up. Mr. P[redacted] omits the next bit of tracking info: "Edison, NJ 10/**/2017 5:19 P.M. Origin Scan" (notice 10/**, not 10/**)Again, per [redacted]:"Origin Scan - This scan is the initial electronic record indicating [redacted] has possession of the shipment."][That is a pick up one day late. So my point is proven, but Mr. P[redacted] continues to obfuscate, which I feel needs addressing.][Mr. P[redacted] continues...]Then they advised:We were unable to load the package on the plane as scheduled. Your shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delay. We will update the delivery date as soon as possible. / Your shipment is scheduled to arrive today after the delivery commitment time.[Two actual statements from [redacted] on 10/** at 5:15 AM about problems with flights, and two more falsehoods by omission by Mr. P[redacted]. These statements came on 10/** at 5:15 AM, not on 10/** as Mr. P[redacted] seemingly infers by his ommission of facts. Mr. P[redacted] tries to use [redacted] for cover, but not giving full disclosure to the time and place of the notice makes his statement an egregious falsehood, and I feel he is besmirching [redacted] in the process.][So, again, it left B&H in Edison, NJ a day late on 10/** at 5:19 PM. Here is more of the actual [redacted] tracking info (notice the 10/** dates - no mention of planes until 10/**, and regardless of late planes, it still made it to my address before 11:00 AM - props to [redacted] 
[redacted] [Note, it was on the plane leaving Louisville 14 minutes after the "unable to load" notice.][Mr. P[redacted] continues...]Then they reported:Customer not in on 1st attempt. Delivery will be made to a [redacted] Access Point™ next business day for customer pickup.[Yes, as I told the customer service rep... I was on location on 10/** and not available to accept the late shipment. I get the feeling Mr. P[redacted] is trying to transfer blame to his customer here.][Mr. P[redacted] continues...]After that they acknowledged our request they return the package to us, based on your instruction to us.[The phone call to give this instruction was an unnecessary intrusion on my shoot day. If the shipment was simply cancelled as I requested the morning of 10/[redacted] some 6 hours before [redacted] actually picked up the package, (and ironically about the same time I expected the package at my door) I would not have needed to make an excuse to my client for disappearing from the set for 10 minutes on 10/**.][Mr. P[redacted] continues...]On 10/** we sent you an electronic gift card for the full purchase price as a refund. Per your request that was voided and a credit was generated.[Absoulutely not true! I received the Gift Card via email on 10/**, and the shipping charges were not refunded, so the "full purchase price" statement is misleading. Also, I did not make the request for store credit on 10/**, I made it on 10/** when my B&H shopping cart was full of $7,000 worth of audio gear and I was still a fan of B&H. I did receive notice of the credit being issued on 11/*, but it has not made it to (or through) my credit card company yet.][Mr. P[redacted] continues...]We remain committed to your satisfaction and await any further modification instruction you wish to send us.-- Henry P[redacted] / B&H Photo-Video[One wonders how committed to your satisfaction Mr. P[redacted] is when he uses falsehoods to cover for his company's mistake instead of just admitting fault and trying to make things better. I mean, jimminy crickets, it just makes one more [redacted]et, not satisfied.] 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]