Howard's Kitchen Studio, Inc.

July **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]This customer purchased two new Lenovo ThinkPad T460s laptop computers (B&H LET460S20FAX). The price was 875.00/each. They were brand new when shipped, in the same condition as when we received them. We have no evidence they were...

refurbished and do not believe they were.Despite this, as a courtesy when the customer returns them to us we will refund the $1750.00 purchase price. We will not pay for or reimburse the customer's return shipping from any location outside the continental USA. The customer can contact [email protected] to proceed.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thank you for your response and for your time. While I understand the sentiment of your response, it does not explain why your advertisement was left in place beyond the expiration of the offer. This, in itself, if misleading regardless of whatever policy Nikon has in place at the time. In essence, you need to remove the ad from your website once it expires.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

April **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]A $200.00 adjustment was made on the customer's behalf on Apr [redacted] 2017. It will be credited to the customer's [redacted] account.-- Henry P[redacted]B&H Photo-Video

[redacted]We continue to regret the customer's dissatisfaction but there is no evidence that [redacted] damaged the package during shipment. It is at least equally likely the product was damaged after delivery.-- Henry P[redacted]B&H Photo-Video

January **, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted] The customer bought and paid for a Intel NUC6i3SYH Mini PC NUC Kit B&H # INBOXNUC6I3H MFR # BOXNUC6I3SYH which is priced 299.99. He apparently wanted to buy a Intel NUC6I5SYK CORE I5 I5-6260U 1.80 GHZ B&H # INBOXNUC6I5K MFR #...

BOXNUC6I5SYK which is priced 369.99.At his instruction the B&H # INBOXNUC6I3H in his order was deleted and a refund has been issued. He is welcome to place an order for a B&H # INBOXNUC6I5K any time it suits him.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]This transaction was placed via our web site on March **, 2016. The package was shipped, per the customer's instruction, via [redacted] on March **, 2016. The [redacted] package tracking number was [redacted]A copy of the relevant page from...

the [redacted] package tracking site is attached. [redacted] made a delivery attempt on March **, 2016. Later the same day the customer submitted a delivery change to [redacted] so the package could be picked up from a [redacted] location. The package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with [redacted] directly. If [redacted] reimburses us for the value of the package contents we will refund the customer. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Business simply wrote the same copy/paste nonsense response. They scammed me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]On Nov **, 2016 the customer placed an order which included a SASMR770NZS = Samsung Gear S3 classic Smartwatch (Large Band). On our site this item is annotated:New Item - Coming SoonExpected availability: Not availableThis is a new...

item. We are accepting orders and they will be filled in the order they are received.This information is prominently posted on our product page for this item. We regret our vendor's delay. We will fill all back orders for this item as speedily as possible. We fill back orders oldest first, in the order we received them.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]We received this order May *, 2015. It was shipped the same day. The [redacted] tracking number was [redacted]. [redacted] subsequently misplaced the package. We regret they did so.On May [redacted] we created replacement order [redacted]. The [redacted]...

tracking number for this transaction is [redacted] and the ETA is May [redacted]. In his desired settlement the customer wrote, "I would like both my orders delivered and a complete refund." That is not possible. The customer can have the merchandise or a refund, but not both.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just visited the site and I saw that all the components are now listed for that specific product in the product description (not in an "in the box" tab which I was never able to find when I first visited the site to purchase the camera). In order to protect other customers, the same should be done with every product on the site. When I searched ROAM2 just now on the website, I saw another Contour ROAM2 camera advertised right underneath it which had not been revised to include the contents of the package. Fixing one advertisement, for one specific camera, out of the thousands they have on the site does not protect other consumers, it only protects the consumers who go to buy this specific camera. Sincerely, [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]We received the customer's order via our website at 2:23pm on Aug **, 2017. It was delivered to [redacted] later the same day. The [redacted] package tracking site confirms this, reporting, "08/**/2017 7:17 P.M. (ET). Order Processed: Ready for [redacted]." We regret [redacted]'s subsequent and uncharacteristic lapse caused the customer's inconvenience."Expedited" is a B&H term for a range of shipping service options. It is not a [redacted] or [redacted] term. It means, as our site explains (emphasis added), "Expedited shipping should arrive in 1-3 business days, depending on your location."-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the picture that B and H sent as a response to this compliant was not the picture and information that was displayed on their website when I purchased the item.   I have a picture of the item that I ordered on my confirmation email and it is different than the picture sent by the seller.  I also thing that it is a little shady that they would present a picture different then was represented on the day I purchased the item.  I will included my copy of the invoice on which was represented on their website . 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

May **, 2017Revdex.com complaint #[redacted]B&H Web No: 1[redacted]I believe this customer provided the wrong B&H order number with his complaint. Based on his description, the correct order number is above.The customer's order of a JBL Charge 3 Portable Bluetooth Stereo Speaker, B&H #...

JBCHARGE3TL, was received May **, 2017. It was shipped the same day via [redacted]. The package tracking number is [redacted]. According to [redacted], delivery was Friday,  05/**/2017 at 11:24 A.M. This was not delivered via [redacted] and no post office was involved. The relevant page from [redacted]'s package tracking system is attached. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I argued before, it is not a warranty issue, rather the company sold me a fake product. I attached 3 pictures here: one is the receipt, one is the label inside the phone under the battery, the other the screen shot of the phone status page. The serial number on the label matches the serial number on the phone status page, however, the IMEI number does not match, indicating it is not an authentic phone. The serial number on the receipt does not match the serial number on the label, rather it is the same as the IMEI number on the label. This is another sign of fake phone. And this may explain the discrepancy that the company claims it is an unlocked phone while cell phone carriers said it is a locked phone.I request a full refund because it is not an authentic product.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com Complaint #[redacted]B&H [redacted]This customer purchased a TA1506005C =  Tamron SP 150-600mm f/5-6.3 Di VC USDLens for Canon on May *, 2014, more than a year ago. This lens is featured on our site at [redacted]where we now offer 4% Rewards points, a program described in [redacted]A the time of this transaction we did not offer Rewards points for this lens. Our customer service notation dated June *, 2015 explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.[redacted]B&H Photo-Video

May **, 2016New York Revdex.com complaint #[redacted]Since the customer says he has not yet placed an order this discussion seems rather premature at best. Our site includes these notices:Free Shipping to Canada*For most in-stock items on prepaid orders over $99 USD.End-to-End tracking From our warehouse to...

your door, shipping via Purolator, [redacted].Guaranteed Landed Cost Choose Pre-Pay Duties & Tax, no additional charges at delivery.It does not say or suggest or imply that duties, tax, brokerage, customs, or other import fees are either included in the shipping charge or that they are free. they are not.  During checkout, the site asks, "When would you like to pay your Customs Clearance?" The offered options are:Pay Now: Recommended: A speedier method that includes all customs fees with no additional charges upon delivery.Pay Later: Lets you handle all customs fees and gives you a larger shipping selection.I do not think we could make this more transparent. -- Henry P[redacted]B&H Photo-Video

January *, 2016New York Revdex.com complaint #[redacted]B&H Web No: [redacted]It would be in the customer's best interest to email [redacted] and inquire about having the phone replaced.-- Henry P[redacted]B&H Photo-Video