Howard's Kitchen Studio, Inc.

February **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On Jan **, 2017 the customer ordered one KAHDSP184K = KanexPro 1 x 8 4K HDMI Distribution Amplifier. It was shipped the same day. [redacted] reports it was delivered Jan [redacted]. On Jan [redacted] at the customer's request we issued return...

authorization [redacted] because the customer informed us he did not receive this product but received a tablet. We also carefully checked our shipping system. There is no inventory discrepancy in our KAHDSP184K. Had we shipped the wrong item we would have one more KAHDSP184K than we should. We also checked the shipped package weight and it conforms to the hundredth of a pound to the product's package weight. Then we checked our whipping department videotapes which show the product shipped was the KAHDSP184K the customer ordered.Then we received the customer's return package which contained a used tablet which was damaged or otherwise tampered with. It was also a brand and product we do not carry. This item was returned to the customer whereupon he claimed we shipped back an empty box. That is untrue. -- Henry P[redacted]B&H Photo-Video

[redacted]We appreciate this customer's purchase and regret the unanticipated delay. We offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his...

reply.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I wrote the complaint but the same answer came. plz confirm
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

June **, 2017Revdex.com complaint #[redacted]B&H [redacted] and [redacted]We appreciate the customer's concern and regret this order was not better handled. The Eartec UL422 UltraLITE 4-Person Headset System with Batteries, Charger & Case (2 Single-Sided, 2 Double) - B&H # EAUL422 ordered under...

[redacted] has been cancelled and a refund has been issued. The four (4) Eartec batteries in the same transaction have been shipped.The Eartec UL4D UltraLITE 4-Person Headset System with Batteries, Charger & Case (Double) - B&H # EAUL4D ordered under [redacted] has been shipped. It was delivered to the customer's Miami, Fl shipping address on June [redacted]. The price difference is $50.00. If the customer confirms he will keep the B&H # EAUL4D ordered under [redacted], we will credit the $50.00 difference to his account. -- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]B&H regrets this customer's dissatisfaction. The order has been cancelled and the $6999.00 purchase price has been refunded. B&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund it. -- Henry P[redacted]B&H Photo-Video

July **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a DJP3P =  [redacted] Phantom 3 Professional Quadcopter with 4K Camera and 3-Axis Gimbal on 6/**/15. It was shipped the same day and [redacted] reports it was delivered on 6/**/15.On 7/**/15 the customer informed us he'd...

experienced a crash. We issued and emailed return authorization[redacted]on 7/**/15. Per the manufacturer's policy we sent them flight data from the unit shipped back to us. On 7/**/15, [redacted] advised us (case number [redacted]) that the flight date showed the customer had full control of the copter when it crashed. There was no compass or GPS error and the unit was functioning properly. Since the manufacturer has determined this was user error, the damage is not covered by the manufacturer's warranty and user error excludes this from our return policy. No refund will be issued. The copter, as we received it, is being returned to the customer.-- Henry P[redacted]B&H Photo-Video

Oct *, 2017Revdex.com complaint #[redacted]Web No: [redacted]The customer returned the following two items: Optex iVision+ Handheld Unit - B&H # [redacted]Optex iVision+ Wireless Intercom System - B&H # [redacted]The prices paid for these were US$ 154.95 and US$ 232.00. The customer's refund was US $ 386.95, which is the price of the two returned items. -- Henry P[redacted]B&H Photo-Video

Sept **, 2017Revdex.com complaint #[redacted]B&H [redacted]The customer placed this order on 8/[redacted] It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # [redacted], priced $44.95. They were shipped 8/** and [redacted] reports they were delivered Monday,  08/**/2017 at 9:18 am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order [redacted] on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # [redacted]. These were shipped with no charge to the customer. They were shipped the same day and [redacted] reports they were delivered Saturday,  08/**/2017 at 11:23 am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipse. He received the free order of eclipse viewing glasses Saturday, days before the eclipse. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Its not been 7 years since I bought it...and this is not the first time I contact the seller about this matter, I have continuously since 2012 been contacting customer service to grant me RMA to return the printer and be credited, instead BHphoto has disregarded my requests, I am about done reaching out and therefore im taking these steps involving Revdex.com, I am sure if I get an RMA number and you receive the printer you will notice or inspect it and see that I barely printed 100 photos in it... the facs are that I have beenr eaching out and now involving Revdex.com is because bhphoto has failed to amicably provide a solution to this provocative and blunt actions by sending me a defective unit and washing off hands by turning me to see solutions elsewhere, this printer is in my posession since 2012 ,,, whch by the way, is lest than 5 years today since I bought it, not more than 7 as you claim in your report. I need to return it and recover funds or replace the printer with a working unit. by the way, I reached out to fuji and ended up buying a brand new which worked fine and flawlessly out of the box, unlike some of your customer service reps telling me that the printer was brand new and would get better with time. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

June *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer purchased a APMLL42LLA = Apple 13.3" MacBook Pro (Space Gray, Late 2016) on 12/**/16. It included a Limited 1-Year Warranty with 90 Days of Free Telephone Support from Apple, not from B&H Photo. On January [redacted] the customer...

advised us she was dissatisfied with the product and wanted to return it. We advised she could not. She now claims it is defective. Her recourse is the warranty provided by Apple. Since she posted the same complaint in Yelp, I will quote my reply, posted there earlier today:Thank you for your order and this feedback. We regret your dissatisfaction. After 6 months any problem with your computer should be dealt with by the manufacturer or their authorized service facilities. It would not be at ll helpful for us to contact them since only you can describe the nature of the problem and since you will eventually have to send the computer to them for service. Proper customer service is giving you the best advice in this situation. That best advice is for _you_ to reach out to the manufacturer or their US subsidiary. The complaint here says, "They are saying I have to contact the manufacturer..." That is correct. We will not exchange the laptop and we will not refund the original purchase. The customer bought a product with a warranty and it is the customer's recourse now to avail herself of that warranty.-- Henry P[redacted]B&H Photo-Video

[redacted]New York Revdex.com complaint #[redacted]B&H Web No: [redacted]We have not yet received the product the customer says has been returned to us. We cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transit. We will...

process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customer. ABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customer. It is not here.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They are still rude in their response, as I did not list an address from 5 years ago. Last time they blamed PayPal, this time they blamed me. They also made no assistance in assisting me with prosucution of the parcel theft, I have begun the process and will have a Police Report. 
Sincerely,
[redacted]

[redacted]  The customer purchased a used Sony [redacted] from us on 4/*/17. When he reported it was defective we issued return authorization and send him another of the same model, also used. When he reported it too was defective we issued...

return authorization again. When we receive his return a full refund will be issued for all returned items. Both cameras were refurbished to as-new condition by Sony USA before they were offered for sale to customers.Our site advises:B&H is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site. In no event shall B&H be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the B&H Web Site.Notwithstanding the above, in no event shall B&H's total liability to you for any and all claims, damages, losses and causes of action exceed the amounts paid to B&H by you in connection with the transaction claimed by you to give rise to your claim.We also advise:B&H will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. B&H's liability is limited to the monetary value of the merchandise. B&H declines to offer compensation for loss or damage. We regret the customer's dissatisfaction. He wrote, "[redacted]" As I said, the refund will be issued as soon as his return is received and processed.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent you. My money posted as I was sending it. You can consider this matter resolved. Thank you for your help in this matter.[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have documented my complaint with all the details  I have nothing more to add.  The businesses response is unacceptable.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The 750gb drive has a cost of about $0.146 per gigabyte, and the price you quoted on the 525gb drive is $0.19 per gigabyte. That is not a comparable price. I don?t need a 525gb drive, or I would have bought one for $88 on black Friday, I need a drive 750gb or more.  The 1tb drive they reference for $219 is a higher price per gigabyte as well, it would need to be $146.65 to make it a comparable cost.  This is just a really shady bait and switch tactic, they get you to go to their site for a $110 hard drive, but never intended to fill the order.  They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door.   Business shouldn't be allowed to treat customers like this.  To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

October *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On Aug *, 2017 the customer purchased one LUECLIPSEGL5 = Lunt Solar Systems B&H Solar / Solar Eclipse Viewing Glasses (5-Pack). Due to the unprecedented popularity of the solar eclipse he was one of tens of thousands to do so....

Because the lenses are ISO 12312-2 for Safe Solar Viewing they are specifically designed to blocks 99.999% of visible light. It is in fact impossible to see anything while wearing the glasses unless one is looking directly at the sun. No other light source is powerful enough to be seen. When he purchased them our product information page advised, "This item is nonreturnable."The customer's first after-sale comment was received by our customer service department on Oct ** 2017. Our return policy (moot because these are non-returnable) is thirty days. That time period has long elapsed. His is the only complaint we have received alleging the lenses were defective. They were and are not. They are simply opaque to all but the sun, directly viewed.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]The screenshot the customer sent is a search page result. It is not the product information page. We regret the customer did not click through from there to the full product information page [redacted] where he'd have seen the full menu of our overview, specs, comparison charts, reviews, product Q&A, accessories, "what's in the box," and so on. There he'd have read, "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera..." among many useful bits of data.As someone once said, "For a lousy $15.00?! Pathetic. All this for $15.00?! Wow."-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[That is just not true because Stan, the guy I chatted with, told me this (I quote him):"Stan G : [redacted]Me : I understand, thank you Stan, I'll make the order in few minutes"Of course I've contact them and they said: [redacted]
[redacted]
[redacted] " So they can't blame [redacted] and 2 employees confirmed I'll get it on Friday - just like I've been promised.It's beyond my reach how a business this size treats his customer and not taking responsibility and make things right]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]We appreciate this customer's order and regret his confusion. We record phone conversations between customers and our employees, particularly our sales associates. According to our recordings we first informed the customer that the...

Canon printer was not in stock in our warehouse and then subsequently confirmed, via our buyer, that our vendor had advised us it was in their warehouse. We placed our order with them. Normally the vendor would drop-ship this directly to the customer but that's not an option here because this customer is not in the USA. The printer is in transit to us and we are confirming the ETA with the shipper.We did not misrepresent this product's availability nor did we (or would we ever) lie to a customer. Considering the customer's dissatisfaction it would be understandable if he chose to cancel this portion of his order. To do so, the customer should contact [redacted].-- Henry P[redacted]B&H Photo-Video