Howard's Kitchen Studio, Inc.

Revdex.com:
The item returned was defective. Their technician who tested the item never spoke to me directly, so I can't say whether the technician tested the specific defect that I had pointed out. They forgot to mention other $8000 worth of stuff that I have bought from them in past few years, and only identified the orders where there's been a return. Nonetheless, since they agreed to refund the amount, I'd like to close the complaint ID [redacted] and never do business with them again.
Sincerely,
[redacted]

[redacted]We appreciate this customer's purchase and regret the unanticipated delay. We offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his...

reply.-- Henry P[redacted]B&H Photo-Video

[redacted]Revdex.com complaint #[redacted]B&H Web No: [redacted]The fact that we participate in this program and in numerous other "review the retailer" sites and forums is clear and unambiguous proof that B&H has every interest in receiving a complaint and every interest in researching the facts presented to them about a complaint. In this situation the customer's entire complaint was that we did not reply to his inquiries or emails as speedily as he wanted. We cannot reach back in time and change that now. We have apologized. We have responded quickly and thoroughly to every correspondence from the Revdex.com. We are sorry if the customer considers that inadequate. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Its not been 7 years since I bought it...and this is not the first time I contact the seller about this matter, I have continuously since 2012 been contacting customer service to grant me RMA to return the printer and be credited, instead BHphoto has disregarded my requests, I am about done reaching out and therefore im taking these steps involving Revdex.com, I am sure if I get an RMA number and you receive the printer you will notice or inspect it and see that I barely printed 100 photos in it... the facs are that I have beenr eaching out and now involving Revdex.com is because bhphoto has failed to amicably provide a solution to this provocative and blunt actions by sending me a defective unit and washing off hands by turning me to see solutions elsewhere, this printer is in my posession since 2012 ,,, whch by the way, is lest than 5 years today since I bought it, not more than 7 as you claim in your report. I need to return it and recover funds or replace the printer with a working unit. by the way, I reached out to fuji and ended up buying a brand new which worked fine and flawlessly out of the box, unlike some of your customer service reps telling me that the printer was brand new and would get better with time. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

June *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer purchased a APMLL42LLA = Apple 13.3" MacBook Pro (Space Gray, Late 2016) on 12/**/16. It included a Limited 1-Year Warranty with 90 Days of Free Telephone Support from Apple, not from B&H Photo. On January [redacted] the customer...

advised us she was dissatisfied with the product and wanted to return it. We advised she could not. She now claims it is defective. Her recourse is the warranty provided by Apple. Since she posted the same complaint in Yelp, I will quote my reply, posted there earlier today:Thank you for your order and this feedback. We regret your dissatisfaction. After 6 months any problem with your computer should be dealt with by the manufacturer or their authorized service facilities. It would not be at ll helpful for us to contact them since only you can describe the nature of the problem and since you will eventually have to send the computer to them for service. Proper customer service is giving you the best advice in this situation. That best advice is for _you_ to reach out to the manufacturer or their US subsidiary. The complaint here says, "They are saying I have to contact the manufacturer..." That is correct. We will not exchange the laptop and we will not refund the original purchase. The customer bought a product with a warranty and it is the customer's recourse now to avail herself of that warranty.-- Henry P[redacted]B&H Photo-Video

July **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a DJP3P =  [redacted] Phantom 3 Professional Quadcopter with 4K Camera and 3-Axis Gimbal on 6/**/15. It was shipped the same day and [redacted] reports it was delivered on 6/**/15.On 7/**/15 the customer informed us he'd...

experienced a crash. We issued and emailed return authorization[redacted]on 7/**/15. Per the manufacturer's policy we sent them flight data from the unit shipped back to us. On 7/**/15, [redacted] advised us (case number [redacted]) that the flight date showed the customer had full control of the copter when it crashed. There was no compass or GPS error and the unit was functioning properly. Since the manufacturer has determined this was user error, the damage is not covered by the manufacturer's warranty and user error excludes this from our return policy. No refund will be issued. The copter, as we received it, is being returned to the customer.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent you. My money posted as I was sending it. You can consider this matter resolved. Thank you for your help in this matter.[redacted]
Sincerely,
[redacted]

June **, 2017Revdex.com complaint #[redacted]B&H [redacted] and [redacted]We appreciate the customer's concern and regret this order was not better handled. The Eartec UL422 UltraLITE 4-Person Headset System with Batteries, Charger & Case (2 Single-Sided, 2 Double) - B&H # EAUL422 ordered under...

[redacted] has been cancelled and a refund has been issued. The four (4) Eartec batteries in the same transaction have been shipped.The Eartec UL4D UltraLITE 4-Person Headset System with Batteries, Charger & Case (Double) - B&H # EAUL4D ordered under [redacted] has been shipped. It was delivered to the customer's Miami, Fl shipping address on June [redacted]. The price difference is $50.00. If the customer confirms he will keep the B&H # EAUL4D ordered under [redacted], we will credit the $50.00 difference to his account. -- Henry P[redacted]B&H Photo-Video

[redacted]New York Revdex.com complaint #[redacted]B&H Web No: [redacted]We have not yet received the product the customer says has been returned to us. We cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transit. We will...

process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customer. ABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customer. It is not here.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]B&H regrets this customer's dissatisfaction. The order has been cancelled and the $6999.00 purchase price has been refunded. B&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund it. -- Henry P[redacted]B&H Photo-Video

Sept **, 2017Revdex.com complaint #[redacted]B&H [redacted]The customer placed this order on 8/[redacted] It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # [redacted], priced $44.95. They were shipped 8/** and [redacted] reports they were delivered Monday,  08/**/2017 at 9:18 am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order [redacted] on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # [redacted]. These were shipped with no charge to the customer. They were shipped the same day and [redacted] reports they were delivered Saturday,  08/**/2017 at 11:23 am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipse. He received the free order of eclipse viewing glasses Saturday, days before the eclipse. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They are still rude in their response, as I did not list an address from 5 years ago. Last time they blamed PayPal, this time they blamed me. They also made no assistance in assisting me with prosucution of the parcel theft, I have begun the process and will have a Police Report. 
Sincerely,
[redacted]

[redacted]  The customer purchased a used Sony [redacted] from us on 4/*/17. When he reported it was defective we issued return authorization and send him another of the same model, also used. When he reported it too was defective we issued...

return authorization again. When we receive his return a full refund will be issued for all returned items. Both cameras were refurbished to as-new condition by Sony USA before they were offered for sale to customers.Our site advises:B&H is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site. In no event shall B&H be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the B&H Web Site.Notwithstanding the above, in no event shall B&H's total liability to you for any and all claims, damages, losses and causes of action exceed the amounts paid to B&H by you in connection with the transaction claimed by you to give rise to your claim.We also advise:B&H will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. B&H's liability is limited to the monetary value of the merchandise. B&H declines to offer compensation for loss or damage. We regret the customer's dissatisfaction. He wrote, "[redacted]" As I said, the refund will be issued as soon as his return is received and processed.-- Henry P[redacted]B&H Photo-Video

Oct *, 2017Revdex.com complaint #[redacted]Web No: [redacted]The customer returned the following two items: Optex iVision+ Handheld Unit - B&H # [redacted]Optex iVision+ Wireless Intercom System - B&H # [redacted]The prices paid for these were US$ 154.95 and US$ 232.00. The customer's refund was US $ 386.95, which is the price of the two returned items. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]If my order was not ready to shipment, why the money was withdrawn of my account in the moment that I place the order and not after when you say that is ready? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The 750gb drive has a cost of about $0.146 per gigabyte, and the price you quoted on the 525gb drive is $0.19 per gigabyte. That is not a comparable price. I don?t need a 525gb drive, or I would have bought one for $88 on black Friday, I need a drive 750gb or more.  The 1tb drive they reference for $219 is a higher price per gigabyte as well, it would need to be $146.65 to make it a comparable cost.  This is just a really shady bait and switch tactic, they get you to go to their site for a $110 hard drive, but never intended to fill the order.  They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door.   Business shouldn't be allowed to treat customers like this.  To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have documented my complaint with all the details  I have nothing more to add.  The businesses response is unacceptable.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I did contact the police, the first report that was filed with was done online per Hagerstown [redacted], they said that is how they how the type of claimthat I called about. So that was what I did and I copyied and pasted what I got at the end of the police report that had the police number. I got email from B&H telling the Hagerstown [redacted] didn't work with Cascade. So I called them and verify that and them moved on to [redacted]told me he also couldn't help and I should try [redacted] or [redacted], and he also told to file a complaint with [redacted] (which I did), [redacted] (which I did) and Revdex.com (which I did).I spoke with both the [redacted])  and [redacted]) both told me that they would not send an Office out for this and would not do a police report.They both told me to tell the company to call them and they would direct them on this matter and also tell them they wouldn't do a report for this. I forward this information to B&H photoand and they still said per there email "no police report then no help from them" [redacted] was out to my house and tracking is update (must click on shipping details to see all) [redacted] Last update on package is as follows: 5/**/2016 1:13pm  We're attempting to verify the package location. /Claim issued [redacted] can't find the package either, so is B&H not wanting to give me a refund!   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The screenshot the customer sent is a search page result. It is not the product information page. We regret the customer did not click through from there to the full product information page [redacted] where he'd have seen the full menu of our overview, specs, comparison charts, reviews, product Q&A, accessories, "what's in the box," and so on. There he'd have read, "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera..." among many useful bits of data.As someone once said, "For a lousy $15.00?! Pathetic. All this for $15.00?! Wow."-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[That is just not true because Stan, the guy I chatted with, told me this (I quote him):"Stan G : [redacted]Me : I understand, thank you Stan, I'll make the order in few minutes"Of course I've contact them and they said: [redacted]
[redacted]
[redacted] " So they can't blame [redacted] and 2 employees confirmed I'll get it on Friday - just like I've been promised.It's beyond my reach how a business this size treats his customer and not taking responsibility and make things right]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]