Howard's Kitchen Studio, Inc.

[redacted]Revdex.com complaint #[redacted]B&H Web No: [redacted]This cannot now be resolved via the Revdex.com. The customer is advised to email [redacted]-- Henry P[redacted]B&H Photo-Video

[redacted]On [redacted], 2017 the customer ordered one MESPAEBM2 = Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRA. The item is featured on our site at h[redacted]Our description there...

includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same page. A screenshot is attached. The customer's claim that this "was not properly advertised" is demonstrably untrue. The customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrue. The customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]  NOTE: HAVE CONTACTED THE MANUFACTURER OF THE PRODUCT AND CLEARED UP MISUNDERSTANDING ABOUT THE REBATE. THERE IS NOW NO PROBLEM.

[redacted]B&H regrets this customer's dissatisfaction. The order has been cancelled and the $6999.00 purchase price has been refunded. B&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund it. The...

customer wrote, "Note that was the only method (Wire Tranfer) informed by email from B&H." When I searched our transaction database using the email address the customer used when this order was placed, I found transactions dating back to 2011 including several earlier wire transfers and more than one paid with [redacted] or [redacted] accounts. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unbelievably bad customer service and support. The page that I used is what it is and should have had APS-C right in the heading as it is an essential detail. If one does an online search and one clicks on the search results at Metabones, the manufacturer of the aforementioned item, it is clearly present and noted. Also trying to make a mockery of a customer about $15.00? Another poor, pathetic and useless example of unexceptional customer savvy. The comment refers to the $15.00 from the business perspective clearly not doing its job and honoring a clear and simple oversight, which reiterates what a lackluster company this is and clarifies the accuracy of the many poor reviews that B&H has received thus far. A proper and good company response would, in this case, be something like; "Dear sir/ma'am we regret that the information was not clearly noted on the search result (which will be remedied quickly) and we would be to happy refund your return shipping fee. Please provide the receipt showing the cost and shipping number. Thank you and we look forward to serving you again in the future".Good companies live and serve by example. Good customers honor these kinds of companies. B&H is, given this situation/circumstance, has much to learn. I certainly have learned from this company and what/where to avoid in the future.Thank you B&H for teaching me something about your poor customer service. I am grateful that it only cost me $15.00.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

July **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer's desired settlement says, "Can B&H please explain to my why they did not respond to ..." messages and email. I cannot explain why we did not. We endeavor to clear all incoming messages and emails before the end of...

business each day. Either we did not receive the messages and email or there was a human error on our part. One way or the other, we apologize for causing the customer's dissatisfaction. No slight was intended.-- Henry P[redacted]B&H Photo-Video

[redacted]The customer purchased a Motorola Moto 360 Smartwatch (Light Finish, Light Stainless Steel Band, Regular Fit), [redacted]. The purchase was made on Oct **, 2015. B&H has a thirty (30) day return policy time period....

That information is printe4d on the back of the invoice the customer received with this purchase. The first after-sale contact from the customer recorded in our customer service log is dated April *, 2016. That is an elapsed time span of more than four (4) months. It is impossible to know now why the watch broke, but owner error or mishandling must be considered. The watch is not eligible to return for refund or exchange or store credit. If the damage is eligible for repair under warranty, the customer should contact[redacted]-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I need help vviewing the cameras remotely.  I can see the images on my computer at my house, however I am not sure which ports need to be opened or what I have to do to be able to view them remotely.  I have seen the videos for help, I have read the instruction manual.  It is still not working.  I must be doing something wrong, however I do not know what.  If I was ablt o figure out out by the steps you posted, it never would have gotten to this point.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com complaint #[redacted]B&H [redacted] and [redacted]The customer ordered the CR750MX300SS = Crucial 750GB MX300 SATA III 2.5" Internal SSD. A the time this item was offered we were not aware the manufacturer intended to discontinue production. We are sorry they made this decision...

and sorry they were lax in advising us.The customer has the opportunity to purchase the Crucial 1TB MX300 SATA III 2.5" Internal SSD B&H # CR1050MX300S for 219.00 or the Crucial 525GB MX300 SATA III 2.5" Internal SSD B&H # CR525MX300S1 for 99.00. -- Henry P[redacted]B&H Photo-Video

November *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]My comment in [redacted], which I do not intend to edit or alter:Thank you for your order and this feedback. We regret your dissatisfaction. We received your order 10/**. It was shipped later the same day. [redacted] confirms this and...

reports:10/**/2017 7:18 P.M. (ET) Order Processed: Ready for [redacted]Then they advised:We were unable to load the package on the plane as scheduled. / Your shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delay. We will update the delivery date as soon as possible. / Your shipment is scheduled to arrive today after the delivery commitment time.Then they reported:Customer not in on 1st attempt. Delivery will be made to a [redacted] Access Point™ next business day for customer pickup.After that they acknowledged our request they return the package to us, based on your instruction to us.On 10/** we sent you an electronic gift card for the full purchase price as a refund. Per your request that was voided and a credit was generated.We remain committed to your satisfaction and await any further modification instruction you wish to send us.We will be happy to issue a refund of $36.17, the s&h fee originally applied to this transaction.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[B&H still don't take responsibility, I will not work with this business again and will suggest others to stay away from them.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com complaint #[redacted]B&H Web No: [redacted]On November **, 2016 the customer ordered four (4) SIUFDB3032GB = Silicon Power 32GB Blaze B30 USB 3.0 Flash Drive, paying US $12.99 each. On November **, 2016 per his request we emailed return authorization [redacted]. When we receive...

and have processed the return a refund for the ordered items will be processed. We will not refund the original shipping fee. The customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On Saturday, September 5 we received a call from Mark K[redacted] saying he would drop off the touch up kit. Due to our work schedules it has to be after 6 pm during the week or anytime on a Saturday. We don't have it yet but we assume it will be sometime this week. No mention was made of getting the leftover stain the installer used, which was promised to us by the installer and the sales representative, Amy Hines. The touch up crayon is really useless as it leaves a waxy residue.We dispute that we only complained when we were asked for the balance. We brought many  issues to Amy's attention as the work progressed. We assumed she notified the owner of our complaints. We were not "asked" for the balance. We contracted to pay 40% when the contract was signed and the remaining 60% was due upon completion. When the final adjustments were scheduled we felt we needed to advise the owner that we felt the quality of the work was not what we expected. We did ask for financial compensation, not only for the poor workmanship but also for the inconvenience of having our kitchen cabinets unusable for 12 weeks. We were told the job would take a  week to 10 days. The delay was caused by the installer's poor workmanship including crooked installation of door handles and drilling through a door, all of which required the re-ordering of six cabinet doors, plus one of those doors was ordered in the wrong size causing yet another delay. We received a $200 reduction in price however the point is we complained many times to the sales person. If she communicated any of our concerns to Mr. K[redacted], we never heard anything from him until we contacted him directly right before the job was supposedly complete.We have asked only that Mr. K[redacted] look at the work himself to determine if he thinks our complaints are warranted. 
Regards,
[redacted]

May **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]We appreciate this customer's order and this feedback. We regret her dissatisfaction. We require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud...

and identity theft. This is for customer protection.Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracy. This verification process protects customers from the pirate who thinks he can shop with us freely at a customer's unsuspecting expense. It also helps ensure that merchandise a customer ordered and paid for ends up in his/her hands and not in those of some clever opportunist.As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this security. This is particularly true for so-called card-absent transactions including mail/phone/web purchases. Until some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of this. Stores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses customer accounts.Upon receiving this transaction we emailed the customer on May **, 2015. We have not received any reply. The customer may contact us via [redacted] or ###-###-####.-- [redacted]B&H Photo-VideoWhile I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance.

[redacted]The customer was offered the opportunity to return this product, less a 20% restock fee, for store credit, not a refund. He has apparently chosen to accept or decline this opportunity. -- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]The customer wrote, "Unfortunately, we have purchased a bad product." What the customer purchased and received was a brand new, unopened, Asus X555LA-DB51 15.6" Notebook Computer. What the customer seems bent on ignoring is that this purchase was made December *, 2014 and the customer's opportunity to ask for an exchange has long ago expired as has Asus's Limited 1-Year Warranty. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company still ignores the fact that when the product was ordered it was advertised as in-stock and ready to ship.  Five days later they switched the offer claiming the drive was discontinued.  Very unethical to advertise product as in-stock when you don't actually have the product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

By forcing me to order a new phone, rather than exhanging the non-working phone they sent me, BH is forcing me to spend $40 more dollars, which is unprofessional, unethical, and illegal. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]