Howard's Kitchen Studio, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Regarding the invoicing, why would you have to charge for an item that I did not order, only to try a refund later ? I did call your business BEFORE the shipping, did I not ? Customers just want to be treated fairly. If consider that a threat, it is up to you. You just lost a customer that has been doing business with you for 20 years. So far as I remember, this is the first time I had to make a complaint about B&H. I had always received a good service from your store in the past, but I do expect some honesty from my suppliers. Regarding the computer, please do not worry. With the devaluation of the canadian dollar, there are plenty of sellers here that are as competitive as those in the States.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]On May [redacted] we created replacement order [redacted]. The [redacted] tracking number for this transaction is [redacted]. [redacted] reports this was delivered on May **, 2017.In his desired settlement the customer wrote, "I would like both my orders delivered and a complete refund." That is not possible. The customer can have the merchandise or a refund, but not both.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on [redacted] preparing for this complaint. it still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift card. I already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anyway. I want my money back because I never received the power supply in adequate time. I still haven't received it, and it's been over a week. To clarify once more, I only want my money back, and that is all.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The customer purchased a NEFPNE40002 = Nebula 4000lite 3-Axis Brushless Handheld Gimbal Stabilizer with Battery Pack which included a Limited 1-Year Warranty from Filmpower. Our return policy is thirty (30) days from the...

date of purchase. The first after-sale contact from the customer to our customer service department is dated 11/**/15, three (3) months after the purchase and long after our return policy had expired. The manufacturer's website is is [redacted] where they advise customers that if warranty service or support is needed, the customer should contact [redacted] or [redacted] or use Address: [redacted]  [redacted]  [redacted] They further say, "Base on San Francisco, the hottest tech zone of U.S.A. Filmpower Inc. is growing fast and making hottest filmaking equipment." We regret the customer's dissatisfaction and confusion and once again, direct him to seek assistance from Filmpower in California.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Mr. Henry P[redacted],Thank you for your most recent response to my complaint. Unfortunately, your response contains one fatal factual error, around which revolves the crux of this entire problem.If, as you say, your responses to any or all of my three separate communications to B&H (2 via the B&H website while logged into my account, and 1 from my Yahoo email account sent to B&H customer service) were not fast enough (or as you stated, “we did not reply to his inquires or emails as speedily  as he wanted”), then I would totally agree with everything you had said up to that point. Furthermore, if what you said about my being dissatisfied with the speed of the response from B&H was true, then even I could see that my complaint about B&H would be ridiculous.However, Mr. P[redacted], the issue is not the speed, or the amount of time, in which B&H responded to my communications. The issue is the fact that B&H DID NOT RESPOND TO ANY OF MY THREE COMMUNICATIONS. NOTHING. ZERO. NO RESPONSE FROM B&H TO ME AT ALL. PERIOD. So Mr. P[redacted], either you do not understand the nature of my complaint, or you do not want to understand the nature of my complaint. I don’t expect B&H to go back in time and change anything. I just find it amazing that a business with such a superior reputation as B&H apparently has no interest in researching why their employees who are responsible for responding to customer inquiries chose - made conscious decisions - on three separate occasions spanning a period of two weeks - not to respond to me. How can a business such as B&H conduct business in this way?At this point Mr. P[redacted] I already know you are not going to do anything about what I have brought to your attention. I just hope that people will read what I have said, and then make educated decisions about doing business with B&H.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:*Also see attached*
 
The documents submitted by the other B&H is in fact not a chargeback it is a questionnaire for the merchant to reply back to that of the consumer dispute. Nowhere in this document does it state that funds were forcibly removed from that of their account or never paid. further. As noted on the bottom of the actual document the document was provided to that of B&H and or both their bank as of the date of 06-**-2016. This document was submitted to B&H well before they ever send out my first check on the date of 6/* 2016 and also prior to the secondary check for which they attempted to cheat me out of the $18.99 that they owed me for the full payment of the missing TV. That payment was issued on the date of 6-**-2016Further the chargeback document was also prior to the date but they informed me on that at 6:14 that the check had now been illegally cashed further on the same date and that of my telephone conversation with that of mr. Weiss he was informed to issue a reverse payment on the check and to issue an immediate affidavit Air Force endorsement to me the affidavit Force endorsement was sent back to them on that of the [redacted] and they received it on the [redacted] of June [redacted] and which I had a conversation with that of mr. Weiss and he informed me they would be contacting me back on Monday for arrangements to issue the check for which he needed authorization to do so. On the date of 06-**-2016 I had a conversation with that of Max l[redacted] assistant to the CEO who informed me that he was just back into the office and that he was going to have that of a Mr. Mike I[redacted] contact me manager of customer service who I had spoken to in the past Mr. Engels, now made the claims that had received an charge back dispute from my bank.And why would they received an charge back notice been issued and sent from my bank.    B&H, were fully aware both voicemails and that of emails that I was filing a dispute with that of my bank. Along with filing state and federal complaints against them with a Revdex.com, Federal Trade Commission State Attorney General's office both in New York and Minnesota and I also informed him that I would actually be posting on social media. fore which soon after bank and close my account illegally and wrongfully in violation of the Fair Credit billing act and that of the regulation e and that of the federal and state electronic fund transfer Act. my account was closed on the date of 06-**-2016. again the check was not issued until the date of 06-**-2016 for the $197.99 for which they had agreed to send out a check on said date. And again said check was illegally cashed they failed to provide you at three Revdex.com,  with both of copy of this check and that of the affidavit a forged endorsement which clearly shows that my signature on that of the Affidavit of forged endorsement does not match the signature on the back of the illegally cash check.  Further also missing from the check is verifiable information such as a fingerprint, social security number, date of birth, telephone number, or any identification or license number. Also upon receipt of the second check in the amount of $18.99 the bank of record is that of [redacted] there are several [redacted] banks in their of the Minneapolis and Robbinsdale area there was also a [redacted] Bank 3 blocks away from me. Why would I have cashed a check at that of [redacted] which shows on the back of the check that particular [redacted] is over 10 miles away from my address also [redacted], and would charge a $5 fee I would never pay a fee to get the money back that they already owe me. Further B&H again and show no proof that they're paid this check twice and the illegally cash check they simply have to issue a reverse payment upon for which it legally they must do upon being notified of and is also stated on my Affidavit of forged endorsement.  If they will only pay the funds back to that of my bank that is their problem the affidavit relinquish his me from any liability for that other check and they still only the funds in question for which they must pay me. I am legally not required to wait for them to receive funds back from their bank and payment is due now immediately if they fail to provide payment I should be forced to take civil court action against them and sue for compensatory punitive trouble along with that of the monetary damages that they owe me they owe me the full amount of $241.37 to cover the fees for sending them the affidavit.  Timothy B. C[redacted]
[redacted]
[redacted]
[redacted]
[redacted]E. [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Timothy C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First of all this is not what they told be on the phone, secondly it is my opinion that this merchandise is shipped fob destination, which requires that the merchandise be delivered intact and in good working order.  Software is shipped in a sealed container which the consumer can not possibly know if there is a defect until the container is opened.  Merchandise that is received defective nullifies the contract and both exchanges or refunds should be offered.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

January *, 2017Revdex.com complaint #[redacted]B&H [redacted] and [redacted]The customer wrote, "I ordered 2 Nikon Xt-2 bodies..." He did not. he ordered Fuji XT-2 bodies. Should my position now be My position this is not in error, when it obviously is? The fact is the pricing on our site was an error....

Our site specifies, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit ... Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation ... the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P[redacted]B&H Photo-Video

July **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]This purchase was placed 5/**/17. On 5/** the customer requested return authorization stating he was going to purchase a different product. That return authorization was issued and subsequently cancelled. It was only later, after the...

expiration of our 30-day return policy the customer alleged the product was defective. Our return policy is on our website and printed o the back of the receipt the customer received with the ordered merchandise. It says:Please read conditions below. If all conditions are not met, B&H reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. B&H can only refund the original purchase price. Shipping and handling fees are nonrefundable.There is no exemption for an allegedly defective item.The customer wrote, "...if you buy a defective product from B&H Photo that your return will be treated like a normal return..." In fact if you buy any product from B&H Photo your return will be treated like a normal return.The product was returned without the original manufacturer's packaging. That is the reason for the restocking fee, which will not be rescinded. -- Henry P[redacted]B&H Photo-Video

March **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]The accessories the customer wants are being shipped to him today under our transaction [redacted].-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]This order was placed on March **, 2016. B&H has a thirty-day return policy time period. We were closed April [redacted] **, which means we were open throughout the entire time the return policy was in effect. That return policy...

has now expired and there is no reason, legal or ethical, why we should extend it. This complaint was filed after his return request was denied not once but twice. This is petulance, an attempt to have the Revdex.com bully us into doing something the customer is not entitled to, which the customer knows he is not entitled to, but which the customers wants despite not being entitled to it.If the case is in as-new never-opened condition we will issue return authorization with a 15% restock fee, for a store credit, not for a refund. If the customer wants to pursue this he can email [redacted].-- Henry P[redacted]B&H Photo-Video

To B&H:
I hope to see my money back soon, and certainly this is TOO MUCH for me to expend my precious time behind your arrogant customer service.By the way, I want every single dollar you took out of my bank account without my authorization, so far $ 5.00. Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

March **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]The letter from the [redacted] does not show the returned product was delivered to B&H Photo. There is no warehouse address, the signature is illegible and the name does not match that of any B&H employee. -- Henry P[redacted]B&H Photo-Video

May **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]This order was placed on May *, 2016. It was shipped May *, 2016. The [redacted] package tracking number was [redacted]. [redacted] reports:Delivered On: Friday,  05/**/2016 at 10:34 A.M. When the customer reported the package was...

missing we initiated the same actions we would in any similar situation. In order to document the package was stolen we require a legitimate police report. First the customer told is the local police could not or would not comply. Then we received something anyone could have typed up on any typewriter or home computer with no report number or other necessary contents. We telephoned the [redacted], whose name had been in the header for the document we received. They informed us they do not cover [redacted], the town in which the customer resides. This calls into question the legitimacy of the document sent to us. Nevertheless we submitted a claim to the shipper. It was denied. The customer informed us a legitimate police report would be sent soon. We have not received one. Instead we received a chargeback from the customer's bank. We are contesting it. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]The attached screenshot is from our bank. It clearly shows a lien or "authorization" was placed on the customer's account on 5/*/15. It also shows the same lien or "authorization" was lifted on 5/**/15. We did not have the customer's money. We did not have access to the customer's money. We do not have the customer's money.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are not being truthful, I told them that the software was defective and they said once I open the software I cannot return it.  How can I find out the software is defective if I did not open it?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have checked [redacted] and yes they DID the right thing!! thank you for you help
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted] did not attempt to deliver as indicated in tracking.  [redacted] requires the shipper to call them to get complete details   I have informed B&H about this already and I have also indicated this in my initial complaint details which I am herewith enclosing once moreOn **-Aug-2017 Paid B&H $44.90 for Order # [redacted] This for a set of 10 solar glasses to be shipped overnight. On **-Aug-2017, got this update Tracking #1: [redacted] Shipping Method: SOLAR ECLIPSE EXPRESS Scheduled Arrival Date: 08/**/17 But [redacted] did not deliver the package on 8/**/2017 and did not even attempt to deliver the package. I opened a complaint with [redacted] on 8/**/2017 [redacted] case# [redacted] On 8/**/2017, I called B&H and updated that I did not receive the glasses on time to view the eclipse. I also told them that the fault was in delivery by [redacted]. B&H said that I need to have [redacted] call them and explain it. I told them to expect [redacted] to call them would be difficult and I asked them to call [redacted] but they refused and said they get calls from [redacted] all the time. On 8/**/2107, I called [redacted] and told them to call B&H and explain what happened. Or at the very least update the tracking information with the details of the case#. But [redacted] refused and said I need B&H to call them. Long story short, I am charged for an item that did not arrive in time and hence useless to me and further I am being given the run around by both these companies!getting same same response from b&h without reviewing further is disappointing  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I must reject your resolution. First of all, even if I did call, you are stating that your company sold a service that you yourself say is not reliable. That is not a good business practice. If [redacted] is unreliable then you should not use them or at least tell the customer. Second your customer service person assured me that a reroute would be done and it was not. If [redacted]  is so unreliable then why did your representative do this. Third, you representative said himself that the company messed up when they forgot to do the reroute, so how do we know the reliability of [redacted]  in this case? After reviewing the documents sent to me for my order, you make it seem that all I needed to do was just call and you guys could have done this sooner, but you still put the blame on [redacted], when the request never went in. Why was the request never submitted to [redacted]? Why does the confirmation on the reroute still have my old address?Your reply makes it seem if I was warned that I was warned of the unreliability of [redacted], and yet I was not. I was not told about the rerouting not being a guarantee until after I called and complained that your company failed to follow through on a paid service.I do understand your statement that I could have looked at the prior emails, however when I put the order in I used my current address and I assumed that was enough so I had no need to look any further, not knowing that [redacted] would have it changed. That still does not explain why the request was not fulfilled.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]