Howard's Kitchen Studio, Inc.

June [redacted] 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]We do not know now what the customer's intention was when the order was placed but the order's total was the $499.99 price for the EVGA GeForce GTX 1080 SC GAMING Graphics Card. The customer was not charged a shipping fee and we did not...

collect any brokerage, duty, tax or other import fee at all. The attached document shows the card's price was $499.99. He also received a game code for which he was not charged, The order total is $499.99. No shipping fee, no cross border fee.-- Henry P[redacted]B&H Photo-Video

October *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On Aug *, 2017 the customer purchased one LUECLIPSEGL5 = Lunt Solar Systems B&H Solar / Solar Eclipse Viewing Glasses (5-Pack). Due to the unprecedented popularity of the solar eclipse he was one of tens of thousands to do so....

Because the lenses are ISO 12312-2 for Safe Solar Viewing they are specifically designed to blocks 99.999% of visible light. It is in fact impossible to see anything while wearing the glasses unless one is looking directly at the sun. No other light source is powerful enough to be seen. When he purchased them our product information page advised, "This item is nonreturnable."The customer's first after-sale comment was received by our customer service department on Oct ** 2017. Our return policy (moot because these are non-returnable) is thirty days. That time period has long elapsed. His is the only complaint we have received alleging the lenses were defective. They were and are not. They are simply opaque to all but the sun, directly viewed.-- Henry P[redacted]B&H Photo-Video

January **, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted]The requested refund has been issued and transmitted to the bank which issued the customer's [redacted] account earlier this afternoon.-- Henry P[redacted]B&H Photo-Video

July **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer wrote, "...I clicked the option for them to handle all of that stuff and it wasn't." Because it wasn't, for whatever reason, it has to be handled now and at this point we are unable to do so. The circumstances today dictate the customer has to handle this. The cross-border import fees and brokerage are due and the customer, who for whatever reason, did not pay them when the order was submitted must now do so.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Of course, they have no record of attempt to charge on my Debit Card ending in [redacted] because my bank blocked it as fraud activity.According to text message from Citibank:
[redacted]It is very bad management.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

B&H Photo has not filed a claim with [redacted].
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]We appreciate this customer's order and regret his confusion. We record phone conversations between customers and our employees, particularly our sales associates. According to our recordings we first informed the customer that the...

Canon printer was not in stock in our warehouse and then subsequently confirmed, via our buyer, that our vendor had advised us it was in their warehouse. We placed our order with them. Normally the vendor would drop-ship this directly to the customer but that's not an option here because this customer is not in the USA. The printer is in transit to us and we are confirming the ETA with the shipper.We did not misrepresent this product's availability nor did we (or would we ever) lie to a customer. Considering the customer's dissatisfaction it would be understandable if he chose to cancel this portion of his order. To do so, the customer should contact [redacted].-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.It seems clear that customer service and recognizing educational discounts is not B&H prides itself on; it's no problem to take future $3,500 purchases elsewhere since they have offered no compromise or remedy.You might take a look at testing your order confirmation emails, as the shipping fee is on the Tax line (as in the screenshot).Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I'm not fully satisfied with the response as it doesn't answer my inquiry. I rather spend my time doing more productive things as it seems they won't be providing a further explanation than they already have. I've received the monitor and nor the monitor. I rather spend my time doing more productive things. I have received the monitor and currently using it although still not perfect as there's a dead pixel / dust inside the monitor, I don't want to have to wait again for another replacement.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As far as I am concerned I purchased UNLOCKED phones. When the time came that I needed to switch Sims cards THEY WERE LOCKED and I could not use them. I needed the phones 12-**-16 to be unlocked. Due to the Holidays I could not get them unlocked until yesterday 12-**-16, two days after I needed the phones. If the phones were truly UNLOCKED we would not be having this conversation. B&H has lost a client in me and I will never recommend them to anyone. To keep insisting these phones were unlocked and then supplying me with the unlock codes is VERY BAD BUSINESS PRACTICE. I had to purchase cheap unlocked phones to go on my trip. Thanks for nothing.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company is not providing a valid solution. The "Choose Pre-Pay Duties & Tax, no additional charge at delivery" is UNDER the Free Shipping to Canada tab. The Camera is valid for the free shipping. Their website does imply at there is no additional cost to purchasing the camera which is misleading.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
I understand that, for some, money is more important than ethical business practice. As a result, I will not do business with this company again, and I will urge others to do the same. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the response of B&H is contradictory to the correspondence I have recently received via e-mail. About fifteen minutes after their last response via my Revdex.com Complaint, I received an e-mail stating my package has been received and my refund is being processed.I have received my refund, so I am closing this complaint. I feel it is in the best interest of B&H to work on improving both their operations and customer service.
Sincerely,
[redacted]

June ** 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]We appreciate the customer's order and regret his dissatisfaction. The requested refund has been issued in the amount of 494.98. Due to federal UCC rules it may take several business days before the customer's bank can confirm this.--...

Henry P[redacted]B&H Photo-Video

[redacted]It should be apparent that free shipping does not mean that every possible charge or fee is also free. Shipping is free, i.e. there is no charge for the Purolator or [redacted] service to bring the purchased merchandise from our warehouse to the customer. Tax, duty, brokerage, customs, etc., are not shipping and are not included in the "free shipping" offer. I feel obliged to point out the person making this complaint has not made any purchase from us and if that individual is not satisfied with the services we offer he or she is under no obligation to do so.-- Henry P[redacted]B&H Photo-Video

[redacted]On Dec *, 2014 the customer ordered a Blu Studio D650A-Black phone from us. It was delivered Dec *, 2014. As with all our products it was covered by our 30-day return policy. It was also covered by a Limited 1-Year Manufacturer...

Warranty. On Jan **, 2015 we issued return authorization [redacted] at the customer's request when the customer alleged it was defective. We received the customer's return June *, 2015. That represents a delay of almost six (6) months.On June *, 2015 under [redacted] an order for a  Blu Studio D651U-Black was processed and shipped. It was delivered to the customer June *, 2015. On June **, 2015 after the customer reported this too was defective we issued return authorization [redacted]. We received the customer's return Oct *, 2015. That represents a delay of four (4) months.On Oct **, 2015 we processed an order for a BLU Studio [redacted] Smartphone. It was delivered Oct **, 2015. Two months later, on Dec **, 2015 the customer advised that this third phone was also defective. Our return policy time period for this transaction has expired. The phone is covered by a Limited 1-Year Manufacturer Warranty and the customer's recourse now is via that warranty. We will not accept a return on this device for refund or store credit. The customer's purchase-and-return pattern is abusive, especially when the length of time between our issuing return authorization and the return of the first two phones is taken into account. The customer is blocked from future purchases here.-- Henry P[redacted]B&H Photo-Video

August *, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]We regret the customer's dissatisfaction. We record serial numbers of cameras, lenses, etc from bar codes attached to the manufacturers package by the manufacturer. Our records show the camera we sent to this customer was brand new and...

shipped as we received it from Panasonic USA. it was not previously sold and returned or used or a store demo. We had prepared a replacement order with overnight shipping when the customer instructed us to cancel that order and refund instead of replacing. We have complied. The refund has been submitted our bank. Due to federal UCC regulations it may take several days before the customer's bank can confirm the refund to the customer. We have o way to speed this process. -- [redacted]B&H Photo-Video

[redacted]We have nothing to add to our previous responses.-- Henry P[redacted]B&H Photo-Video

[redacted]We appreciate this customer's order and regret his dissatisfaction. The issue has been assigned to one of our most senior and experienced sales associates who has spent literally hours addressing this with the customer via email...

and on the telephone. It was, and remains, our intention to assist this customer to the very best of our abilities and see to it this matter is resolved in the most fair and expeditious manner possible. -- Henry P[redacted]B&H Photo-Video