Howard's Kitchen Studio, Inc.

December **, 2015[redacted] We have emailed return authorization [redacted] with a pre-paid [redacted] return label so the customer can exchange the Sigma 18-35mm F1.8 DC HSM lens. When we have received and process the return we will send a replacement.-- Henry...

P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
If you receive the incorrect lens from me, please return the lens to following address. You can't keep the lens and no refund for me.  [redacted]
[redacted]
[redacted]
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

June **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted] dated 5/**/15B&H [redacted] dated 5/**/15The customer has been offered the choice to keep the items he now has and get a $50 gift card or return them and we'll send a $25 gift card. He should contact [redacted] when he's decided.-- [redacted]B&H Photo-Video

March *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On Jan **, 2017 the customer purchased a APMBPTMLH430 =  Apple 15.4" MacBook Pro with Touch Bar (Late 2016, Space Gray). The price paid was $3499.00. There was not then and is not now a lower student discount price. The attached...

screenshot shows the product on our "EDU" website and shows the price. The customer's EDU status is not the issue. The issue is there is no lower price available for EDU participants for this product. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer.  Please issue RMA.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]This transaction was placed via our web site on March **, 2016. The package was shipped, per the customer's instruction, via [redacted] on March **, 2016. The [redacted] package tracking number was [redacted].[redacted] made a delivery attempt on March **, 2016. Later the same day the customer submitted a delivery change to [redacted] so the package could be picked up from a [redacted] location. The package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with [redacted] directly. If [redacted] reimburses us for the value of the package contents we will refund the customer. -- Henry P[redacted]B&H Photo-Video

December **, 2019Revdex.com Complaint #[redacted]B&H Web No: [redacted]As I said earlier, once [redacted] has the package, the terms of delivery are at their discretion. If this customer wants to know whether or not the recipient received the package, the customer has as much ability to pick up the telephone and ask as we do. It is apparent this is a domestic dispute, and entirely unrelated to our fulfillment of this transaction.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All they just did was have me wait 5 business days for them to copy, paste, and add 7 words to their previous response. How are big name companies allowed to just shrug off complaints such as this? What is even the point of complaining when nothing gets fixed or is done about the situation. Companies won't even pay attention to complaints like this because their only penalty would be one bad review therefore making them feel like it's not even worth the effort to fix the problem. This is clearly shown by the companies copy and paste, thoughtless response. If these companies aren't kept in check, they will continue to commit underhanded business practices such as this and create more victims like myself. All I want is for them to fix the problem that THEY created. Thank you 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

October **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On October *, 2017 the customer placed Web No: [redacted] via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD Projector. The price was $1766.70. The address provided was in California. The payment method was a [redacted]....

Orders placed with US addresses and credit card payments are not charged until the ordered merchandise is actually shipped. Prior to that a lien (usually for $1.00) is applied. These expire on their own after approximately 72 hours. Our site advises, "...a credit card authorization hold occurs at the time the order is placed."A later customer service notation in this transaction log says the credit card was declined. If the customer wants to cancel this order, we should be contacted via [redacted]. On the other hand, if the customer wants to proceed, the correct contact is [redacted]-- Henry P[redacted]B&H Photo-Video

July **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted], 5/**/16When the first return authorization was rejected the customer's merchandise was shipped back. When we receive it again we will issue a refund for however many radios we receive. Per [redacted], "The number you entered, [redacted], is not a valid tracking number."-- Henry P[redacted]B&H Photo-Video

December **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]Thank you for your order and this feedback. We regret your dissatisfaction. The [redacted] you ordered was earlier priced at $625.00 as recently as November. That price was itself discounted from $847.99. The lower price and the free...

Garmin were, like most similar rebates, subsidized by [redacted] USA. When a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor. When we made this offer we expected [redacted] to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the product.This order has been cancelled. The 50” 4k TVs we now have in stock are here: [redacted]-- Henry P[redacted]B&H Photo-Video

[redacted]We continue to regret the customer's dissatisfaction but our reply is unchanged.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Their last response was very disrespectful.  I had already come to the conclusion, before receiving this last response, that they were unwilling to do anything about the bad computer we ended up with.  That said, this last response from them stating, "What the customer seems bent on ignoring" in regards to the purchase date was very rude.  My point with them and with the Revdex.com was also to make them aware that somewhere before our purchase - maybe before it left ASUS, that this computer was given the appearance of a refurbished computer inside, and failed after only a year and a half.  I guess we will never know the answer to why that was; for their company's sake, they should at least investigate that rather than become rude with a customer who is being honest.   They say I am ignoring a fact - I am aware of when I purchased it and their policy.  They seem comfortable ignoring the reality of what we received and became rude.  I would have accepted their response had they said something like, "Unfortunately, we cannot do anything after this length of time.  We regret you received an unsatisfactory product and will investigate as to what may have happened with this item.  Thank you for letting us know."  Certainly, they must not want their products to fail that quickly.    
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have since been issued a refund and I see it's been processed. I will contact them if I don't see it posted to the right method of payment but my issue appears to have been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b The business is confused with the facts, and they want to twist things around to make their position correct. I know the facts, and stand my ground. I simply dealt with a bunch of slick New York swindlers. You expect to get mugged in a New York alley or on the subway, but these guys are slick with selling cheap knock off rejects. They know they sell blemished second rate products at first grade prices. I got robbed and mugged from 2000 miles away. B&H knows, Karma comes around!!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

March **, 2017Revdex.com complaint # [redacted]B&H [redacted] and [redacted] placed 3/**/17 was for a MSGTX1080SEX = MSI GeForce GTX 1080 SEA HAWK EK X Graphics Card, MFR # GTX 1080 SEAHAWK EK X.[redacted] placed 3/**/17 was for a MSGTX1080TIK kit which included a MSGTX1080TIF = MSI GeForce GTX...

1080 Ti Founders Edition Graphics Card, MFR # GTX 1080 TI FOUNDERS EDITION.[redacted] placed 3/**/17 was a duplicate of [redacted].These orders have been cancelled and the necessary refunds have been generated. In his complaint, the customer wrote:Desired Settlement:                       Issue a formal apology to anyone that received this auto-notify email; be removed as an authorized retailer of this product.Whether we issue an apology to any individual customer is a matter between the company and that individual customer. It is not up to us whether or not we are removed as an authorized retailer of this product, but considering our many years of mutual satisfactory business with this brand and with our supplier, it is unlikely.-- Henry P[redacted]B&H Photo-Video

December **, 2015[redacted]
[redacted]When we receive and have processed the returned merchandise a refund will be issued for the purchase price of the merchandise.-- Henry P[redacted]B&H Photo-Video

August *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On June [redacted] 2017 the customer ordered three (3) items as follows:EVNS850T2 = EVGA SuperNOVA 850 T2 850W 80 Plus Titanium Modular Power Supply INCI77820X = Intel Core i7-7820X X-Series 3.6 GHz 8-Core LGA 2066 ProcessorSAMZV6P1T0BW =...

Samsung 1TB 960 PRO M.2 Internal SSD Two items, the EVNS850T2 and the SAMZV6P1T0BW, were shipped on June [redacted] and, per [redacted] delivered July [redacted].The INCI77820X was not in stock at that time and is not in stock now. Our product information page advises, "New Item - Coming Soon. Your order will be filled on a first-come-first-served basis. [redacted] Orders: Payments processed using [redacted] will be charged immediately (as opposed to when an order ships)." There is no order placed after this one for which a INCI77820X was shipped to a customer.There was no time when the customer's position in our back-order queue was altered or modified in any way at all. The order's placement in the queue was never reset. We never declined to offer delivery estimates, but stated truthfully that no ETA was available from our supplier. The allegation this is "...a pattern and an internal policy of the company..." is both ludicrous and untrue. The customer has since cancelled his order for this item. A refund has been processed and submitted to [redacted]. Due to circumstances beyond our control refunds are not transmitted to a customer's account immediately, but can take up to 3-5 business days. We have no control over this and cannot speed the process. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company repeated its previous response and simply denied that it sold a fake/unauthentic phone, however, it did NOT give any explanation why the phone has two different IMEI numbers: the one on the label in the battery chamber is different from the one on the phone setting/status. The IMEI number is the unique identification of a cell phone, similar to a VIN number of a car which is unique to the car. I claimed it sold a fake/unauthentic phone because an authentic phone should have one and only one unique IMEI number, and a locked phone as an unlocked phone.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com complaint #[redacted]B&H [redacted]On Aug **, 2016 this customer purchased two PRIVBLKATT = Priv BlackBerry 32GB AT&T Branded Smartphones (Unlocked, Black). The product description includes:This device is Carrier-unlocked and may be used with any GSM carrier that uses...

a frequency or band that this device supports. A SIM card and service plan must be purchased separately. This device's frequencies can be found in the product Specifications under Cellular Network. Your carrier's available frequencies may be found in the links below. [redacted]
[redacted]
[redacted]The specifications include:Cellular Network 2.5G (EDGE, GSM/GPRS) MHz: 850, 900, 1800, 19003.5G (HSPA+, UMTS/WCDMA) MHz: 850, 900, 1700, 1900, 21004G (LTE) Bands: 1, 2, 3, 4, 5, 7, 12, 17, 20, 29, 30 The attached screenshot shows the phone's compatibility with Vodaphone in Italy.This information confirms that the phones were unlocked.the customer's first after-sale complaint was received Dec 26, 2016, four months after the purchase. B&H has a 30-day return policy time provision. At the customer's request we requested and received the following unlock codes:serial number [redacted] UNLOCKED CODE [redacted]serial number [redacted] UNLOCKED CODE [redacted]The customer did NOT pay "a premium of $50.00 per phone to get UNLOCKED phones." In fact the other option for this model is the non-AT&T model, our B&H # [redacted] which is more expensive than the model he purchased. B&H declined to consider his request for a $50.00 per phone refund.-- Henry P[redacted]B&H Photo-Video