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HSA Bank Reviews (247)

May 9, RE: Letter to the Revdex.com, Case # [redacted] Dear Ms***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, N.AMy research regarding your concerns as outlined in your letter indicates the following: In September a Transition Kit was mailed to you at the above referenced address with details regarding the migration from JPMorgan Chase to HSA Bank, a division of Webster Bank, NAwith the migration taking place as scheduled on October 24, The enclosed HSA Bank’s Fee Change Sheet was included with your Transition Kit reflecting the applicable fees to be associated with your Chase free agent stand-alone migrated accountAs this was a migrated account; all fees remained the sameJPMorgan Chase records indicate that your account transitioned to a free agent account with JPMorgan Chase on March 14, Thereafter, JPMorgan Chase charged you a Monthly Account Maintenance fee of $3.00, as reflected in the enclosed Chase fee schedule that was mailed to you at that timeWhile we do not wish to lose you as a customer, your request to close your HSA Bank account was received on April 27, and is currently being processedAt Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service and have addressed and shared this matter with the parties involved and their upper levels of managementI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease contact me directly at ###-###-#### with any additional concerns or questionsSincerely, [redacted] Customer Relations Specialist Office of the President, Webster Bank, N.ACc: Revdex.com

March 22, [redacted] RE: Letter to the Revdex.com, # [redacted] Dear Mr***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI sincerely apologize for any frustration and inconvenience you experienced My research regarding your concerns with your HSA Bank account indicates the following: On May 1, 2015, your health savings account was opened through your employer [redacted] (***) and on December 31, 2015, HSA Bank was notified to remove you from the employer group listing Please note that the enclosed fee schedules you were provided with reference an account closing fee in the amount of $ HSA Bank closing procedures apply the account balance, if less than the required $25.00, against the closing fee, and waive any outstanding closing fee dueWhen HSA Bank received your notification to close your Health Savings Account (HSA), the account balance was $which represented the balance in the account of $plus the $Monthly Account Maintenance feeThe account was closed on March 12, 2016, with a balance of $applied to the closing fee; with the additional closing fee amount waived However, as a courtesy, on March 16, 2016, HSA Bank mailed a reimbursement check in the amount of $to you at the address aboveThis amount represents the account balance of $and two (2) monthly service fees each in the amount of $that were rebated At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive management Please contact me directly at ###-###-#### with any further concerns or questions Sincerely, Diana [redacted] Cc: Revdex.com

HSA Bank records indicate Mr [redacted] spoke with an HSA representative who was able to address his concernson July 10,

July 21, Dear Mr [redacted] : I am writing in response to your recent letter to the Revdex.com regarding your account at HSA Bank, a division of Webster Bank, N.A I apologize for any frustration and/or inconvenience you may have experienced While researching your concern regarding the duplicate Investment Service Fee that was charged to your HSA Bank account I was able to conclude the following: Our records indicate that you were charged the $investment service fee twice in the month of JuneThis was not a duplicate charge as one of the fees was for May and one was for June HSA Bank attempts to process the fees consistently each monthHowever, due to some manual processing it is possible the investment fee will not be charged at the same day each month On July 9, a request was submitted by a representative to refund one $investment fee as a goodwill gesture for this confusion At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI apologize again for your experience regarding this matter If you have any questions or would like further assistance, please feel free to contact our Customer Contact Center toll-free at ###-###-#### or international ###-###-#### Monday through Friday between the hours of AM to PM CST and Saturday AM to PM CST Sincerely, Charlotte EK [redacted]

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Ms***’ concerns has been sent via US Postal mail to her address on file

August 28, [redacted] RE: Letter to the Revdex.com, ID # [redacted] Dear Ms***: I am writing in response to your recent letter to the Better Business Bureau regarding an account at HSA Bank, a division of [redacted] I apologize for any frustration you experienced My research regarding your concerns as outlined in your letter indicates the following: HSA Bank received the transfer paperwork and the divorce decree via fax on July 7, When you called HSA Bank on August 13, 2015, the representative incorrectly advised you that the transfer paperwork and divorce decree had not yet been received, when in fact it had been, as indicated above I regret that you also did not receive a return phone call as was promised on August 14, 2015.When you contacted HSA Bank again on August 20, 2015, the representative provided you with inaccurate information, stating the review process would take another four (4) to six (6) weeks to process As of August 25, 2015, the transfer has been processed, and a check in the amount of $2,has been mailed to [redacted] *** Please be assured that we have addressed this with the parties involved and the appropriate levels of management for coaching I sincerely apologize again that you were provided with inaccurate information and that your transfer was not processed in a timely manner At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive management Please contact me directly at ###-###-#### with any further concerns or questions Sincerely, [redacted] Cc: Revdex.com

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Ms [redacted] ’s concerns has been sent via US Postal mail to her address on file

July 19, RE: Letter to the Revdex.com, Case # [redacted] , Ms [redacted] *** To Whom It May Concern: At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceWe have contacted Ms [redacted] directly and a written response addressing her concerns has been sent via US Postal mail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Dear Ms [redacted] ,Thank you for attending to the problem I have in closing my HSA Bank accountI tried to verify the information you sent on July 5th and as of today I would like to inform you that no transfer to my external account has been received that would confirm the closure as stated in your emailI also would appreciate to receive an official letter to my address on file from HSA Bank confirming the closure of my account aside from your email notification.Your help is much appreciated to finalize the closure of my HSA Bank account.Sincerely, [redacted] ***

We apologize for any confusionThe letter dated January 9, was an acknowledgement that we were in receipt of Ms*** complaintA separate letter dated January 13, was mailed with an explanation to address Ms*** concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am still disappointed that it required filing a complaint with the Revdex.com to have the charge reversed days is a bit extreme Prior to receiving contact I transferred all my funds to my investment account (excluding just a portion to cover fees that will be charged) The fee percentage works out to under 1.5% a year on an amount of $5,000; hopefully anyone can beat that in the market Going forward I'll just eat the fee if errors can occur that charge it anyways that take four phone calls and a complaint to the Revdex.com to have reversed Regards, [redacted]

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Mr***’s concerns has been sent via US Postal mail to his address on file

A letter of explanation is being sent to the customerThe HSA Bank account was closed on 6/5/16; fees waived, and a check for the balance sent to the new custodian

Dear Ms. ***: I am writing in response to your recent letter to the RevDex.com regarding your account at HSA Bank, a division of Webster Bank, N.A. I apologize for any frustration and/or inconvenience you may have experienced. My research... regarding your concerns on your contribution correction request for your HSA Bank account indicates the following: Our records indicate you contacted HSA Bank Call Center on Mar 17, 2015 to advised us that you needed to remove the contribution prorated for 2015 due to your employer has agreed to fund your first three months for the year of 2015. Call Center representative informed you that you could fax, mail or email us the letter requesting to remove your contribution for 2015, letter needed to include your full name as appear on the account, your mailing address, account number information, and your physical signature is required to complete the process. We received your letter including the all the information above on April 21, 2015 and we started the process in the Operations department to issue the check for the removal contribution request for 2015in your HSA Account. You contact us back during the month of May because you had not received the check yet. HSA Bank records indicate that the check was mailed to you on June 08, 2015 and our Customer Relations Specialist followed up with you on June 16, 2015 to confirm you received the check. Once again we apologized for the delay process that took in our part to get this check issued and mail to you. At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service. I apologize again for your experience regarding this matter. If you have any questions or would like further assistance, please feel free to contact our Customer Contact Center toll-free at ###-###-#### Monday through Friday between the hours of 7 AM to 9 PM CST and Saturday 9 AM to 1 PM CST.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No messages have been received from Webster Bank, unless by smoke signal or telepathy I have not received any mailings since the one described earlier, dated 6/27, acknowledging that they had received my complaint I did see the letter they forwarded at the OCC website on 7/6, and have made attempts over the last days, to contact them by the only means mentioned there I left voicemail for [redacted] @ ###-###-#### yesterday at 5:leaving my number and asked for a call back as soon as possible I left another voicemail at 4:pm today having waited all day and gotten no response I also called the number [redacted] claimed she could be reached at ###-###-#### following the 2nd voicemail to Ms [redacted] It didn't reach a direct voicemail for anyone After circling on hold waiting for a live person, it sent me to a generic voicemail boxThe letter they apparently sent you but not me, also doesn't specify that they plan to offer me the terms and fees published on their website I can't help but remain concerned that they do not plan to waive the monthly fees for my account which is over $11,when they clearly state that above $fees are waived Since they appear to be avoiding me, and refuse to put anything in writing, I doubt I will ever see resolution Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you for your assitance in resolving this issue After Revdex.com's involvement an HSA bank representative did contact me Many times before asking Revdex.com for help I was igonored by HSA Bank Issue has been resolved Regards, [redacted]

HSABANK did send me a copy of the check but the back of the check is blank, does not show or prove anythingBut they did the best they could Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates... your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceWe have contacted Ms [redacted] directly and a written response addressing her concerns has been sent via US Postal mail

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing Ms [redacted] concerns has been sent via US Postal mail to her address on file

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Description: Financial Services, Banks, Savings Institutions (NAICS: 522120)

Address: 605 N 8th St Ste 420, Sheboygan, Wisconsin, United States, 53081-4525

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