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HSA Bank Reviews (247)

Tell us why here...At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service and our customers' account security is of the utmost importance to usA written response addressing his concerns has been sent via US Postal mail

May 26, RE: Letter to the Revdex.com, Case # [redacted] Dear Mr [redacted] : I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI apologize for any frustration and/or inconvenience you may have experiencedAt Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer servicePlease be assured we take these matters seriously and have shared this matter with the appropriate levels of managementMy research regarding the concerns you outlined in your letter indicates the following: HSA Bank received the Health Savings Account Distribution Request/Account Closure form on March 30, However, due to the omission of the tax year, it was necessary to contact you for that informationUnfortunately, no such call was madeWhen you contacted HSA Bank on April 15, and provided the missing information, however, due to an extremely high volume of request there was a delay in processingHSA Bank makes every attempt to process such requests in a timely mannerI apologize again for any inconvenience you may have experienced due to the delay in processing your request I have verified that your distribution request was processed effective as of May 25, If it your desire to close the health savings account, please contact Ms [redacted] at HSA Bank at ###-###-####The Health Savings Account Distribution Request/Account Closure form has also been updated to include an option to provide the tax yearYour comments are very important to us and as such, I have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease contact me directly at ###-###-#### with any further concerns or questionsSincerely, [redacted] ***VP, Customer RelationsOffice of the President, Webster Bank, N.A

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Re:... [redacted] Although the business claims they sent me a response by postal mail, I have received nothing after seven days. As the BBB will assume that I am satisfied if I do not respond in a timely fashion, I am reporting now that I have received no communication from the business, and all of the concerns in my original complaint still stand. [redacted]

March 25, [redacted] J [redacted] RE: Letter to the Revdex.com, # [redacted] Dear Mr***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI sincerely apologize for any frustration and inconvenience you experiencedMy research regarding your concerns with your HSA Bank account indicates the following: HSA Bank records reflect payment dates of February 24, and March 11, in the amount of $each for Action Bellaire Please complete the enclosed Transaction Dispute Form; please fax or mail the completed document directly to Cardholder Services as follows: Cardholder Services Fax number: ###-###-#### Cardholder Services P.OBox Sioux Falls, SD 57117-Once the completed Transaction Dispute form is received, provisional credit will be issued within business days pending the outcome of the investigationOnce the investigation is completed you will be contactedAt Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease contact me directly at ###-###-#### with any further concerns or questionsSincerely, [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com

An HSA Bank representative attempted to contact Mr [redacted] via telephone on June 27, 2017, but was unsuccessful A written response was also mailed to Mr [redacted] on July 5, to address his concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

April 13, 2016RE: Reply to the Revdex.com, # [redacted] Dear Ms [redacted] :I am writing in response to your recent reply to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAOn March 28, 2016, HSA Bank records reflect that your reimbursement transaction in the amount of $was processed and funds were deducted from your health savings account on March 29, These funds were sent electronically via the Automated Clearing House (ACH) to the account selected ending in to Tucson Federal Credit Union.On March 30, 2016, the funds were returned to HSA Bank with an error message stating that the account ending in was closed On March 31, 2016, HSA Bank mailed check number in the amount of $to your address above Our records reflect check number was cashed as of April 8, Since the account ending in is closed, HSA Bank has removed this account from your profile to avoid any further confusionOn April 1, 2016, HSA Bank responded to your email asking you to contact them directly for assistance; records do not indicate any response on your partPlease note, when completing the reimbursement request, please be sure to check the radio button next to “Recipient/Patient” Since this is not a required field the name will appear as “Undefined” and will not affect the processing of your requestYou may update this field by going to your account activity, selecting the transaction and then select “Update Expense/Recipient/Patient” to updateAt Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service I have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease contact me directly at ###-###-#### with any further concerns or questions.Sincerely, [redacted] Customer Relations SpecialistOffice of the PresidentCc: Revdex.com

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing [redacted] ***’s concerns has been sent via US Postal mail to his address on file

Please be advised that the attached acknowledgment letter was dated August 31, A separate written response dated September 6, 2017, has been mailed to Mr [redacted] to address his concernsI apologize for any confusion

August 4, [redacted] RE: Letter to the Revdex.com, Case # Dear Mr [redacted] : I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI apologize for any frustration you may have experienced At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer service My research regarding your concerns as outlined in your letter indicates the following: When you contacted HSA Bank on July 19, 2016, to inquire on the status of an account close request for the HSA Bank account for your wife, [redacted] of which you are an authorized signer; unfortunately, you were provided incorrect information with the processing timeframe and that a closing kit would be needed HSA Bank received a completed Health Savings Account Distribution Request Account Closure Form on July 12, I have verified that on August 2, 2016, your request was completed and the remaining balance was transferred to the external bank account on file and the account closed on August 3, I have also verified that HSA Bank followed proper procedures in processing your request and that your request was processed in a timely mannerHowever, due to the circumstances, the $closing fee was waived Please be assured we take these matters seriously and have shared this matter with the appropriate levels of management I have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementPlease also contact me directly at ###-###-#### with any further concerns or questions Sincerely, [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com

I attempted to withdraw $60 from an ATM. Due to a distraction, I didn't grab the cash fast enough, and the machine sucked it back inside. My account shows the money is gone. I spoke to the Credit Union who owns the ATM. After they balanced the machine, they did NOT return my money. I then filed a dispute with HSA. I faxed it on 8/29/19. I heard absolutely nothing for days/weeks. I sent a follow up email and first was told I needed to attach PDF documents. Then when I did that, I was told they couldn't' help me via email and I needed to call and verify my account. I did that and spoke to "TARA" who explained disputes were handled by a third party. I was frustrated, and I said "well, give me that number!" She proceeded to hang up on me. I called back and spoke to a supervisor, who said she would handle it. However, I have now learned that HSA has NO CONTACT INFORMATION FOR THEIR DISPUTE CENTER. You CANNOT call them for updates. Unbelievable. This bank is a joke, and I will never have an account with them again. I'll figure out another way to save my tax money vis a vis medical expenses!

If you could give them zero stars I would. I cant believe all the fees this place charges. The only reason I even opened an account was because my employer was contributing to it. once they stopped I had no reason for the account. Besides the monthly fees they have a $25.00 account closure fee. If I ever have insurance again that requires me to use this bank I absolutely will not.
Just absolutely ridiculous.

I was notified by Optum Bank that they had processed the transferred of my account to HSA Bank on February 13th and closed my account. As of today 2/25/19, HSA Bank has not recognized receipt of the transfer and says it may take up to March 5th to process it. This in an unacceptably long period of time for a financial institution to process a deposit and it is unfair that I am unable to invest my funds as a result of HSA Bank's terrible internal procedures.

August 3, RE: Letter to the Revdex.com, Case # *** Dear Mr***: I am writing in response to your recent letter to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAI apologize for
any frustration you may have experienced My research regarding your concerns outlined in your letter indicates the following: On May 13, 2016, HSA Bank received your completed transfer request form from Digital Federal Credit Union (DCU) I have verified that the transfer request was completed on June 13, and check for the balance in the account was mailed to DCU on June 14, Check was cashed on June 20, Your HSA Bank account was closed effective on June 15, Please contact DCU for further assistance in this matter At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have also submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive management Please contact me directly at ###-###-#### with any further concerns or questions Sincerely, *** *** Customer Relations Specialist Office of the President Cc: Revdex.com

Webster and HSA Bank prides itself on providing excellent customer service as it works to meet the needs of our customersOur fees are clearly disclosed to our customers. A written response addressing Ms***’s concerns has been sent via US Postal mail

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

At Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceAn HSA Bank representative has spoken directly with Mr*** to address his concerns and a written response has been sent via US Postal mail to his address on file

April 7, *** J*** *** *** *** ***
*** ** *** RE: Reply to the Revdex.com, # *** Dear Mr***: I am writing in response to your recent reply to the Revdex.com regarding an account at HSA Bank, a division of Webster Bank, NAOn March 31, 2016, HSA Bank received your Transaction Dispute Form and forwarded to Cardholder Services for processingHSA Bank Supervisor *** *** has made several attempts to contact you in response to your calls to my office on March 31, You may contact Ms*** directly at ###-###-#### should you require further assistanceAs part of the dispute process it is required to cancel a debit card to avoid further unauthorized transactions from postingAs a result of your call to HSA Bank on March 11, regarding the duplicate transaction, your debit card was canceled and new debit card was orderedOur records reflect that you received and are now using your new debit cardI apologize that the HSA representative did not fully disclose the dispute process to youAt Webster and HSA Bank we strive for excellence in everything that we do and take pride in our customer serviceI have submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive managementSincerely, *** *** Customer Relations Specialist Office of the President Cc: Revdex.com

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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Description: Financial Services, Banks, Savings Institutions (NAICS: 522120)

Address: 605 N 8th St Ste 420, Sheboygan, Wisconsin, United States, 53081-4525

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