HSBC Bank USA, N.A.

Response sent to client 2/*/

At this time, I have been contacted directly by HSBC Bank USA, N.Aregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I sent follow up emails and called the representative who sent the first acknowledgment email after my complaint and did receive a call backHe explained that the matter is now being looked into but would take a bit more time I hope to hear FROM HSBC soon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have received [redacted] 's communicationA written response will be issued directly to the customer within business daysIf an extension is required, we will notify the customer accordinglyThank you

We received the customer complaint and issued a written response to the complainant directly on Thank you

Our response to the rebuttal was mailed to the client on March ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved They have closed my account and distributed funds appropriately Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As previously mentioned, after months of communications and despite a representative from the current Customer Relations office agreeing that something went wrong with the processing of my account application and that I would receive a clear explanation and a resolution after their investigation, HSBC's attached response was the same vague reply I originally received from HSBC customer service back in December, 2015. HSBC should use their discretion when soliciting new accounts and making a promotional offer, not after a consumer has satisfied the offer's terms and conditions and has arranged $10,for the required minimum balance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our response to the rebuttal was mailed to the client on Feb ***

We have received *** ***s communicationWe will respond directly to the customer within business daysIf an extension is required, we will notify the customer accordinglyThank you

A response was mailed to the customer on May *,

Revdex.com:
In reference to complaint ID ***, I have been contacted by *** through their secure Bank Mail system and they have agreed to refund the phone charges to me as requestedI find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

A response was drafted and sent directly to the customer via standard postal mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved....

 We were sent our check and the account was closed.  That was all we ever asked.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

The response did not contain a solution. Only that management had been notified of my complaint and that the business will be sending me an additional response.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Another copy of our response issued on December **, 2015 has been mailed out today for review.

Response emailed to client on April **, 2017.

Response sent to client 5/*/16.  Please allow 3-5 business days to receive.

At this time, I have been contacted directly by HSBC Bank USA, N.A. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I sent follow up emails and called the representative who sent the first acknowledgment email after my complaint and did receive a call...

back. He explained that the matter is now being looked into but would take a bit more time.  I hope to hear FROM HSBC soon. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...The response was mail to the customer on June **, 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved....

They refunded my balance by check and sent an apology for the poor customer service I received. I do not believe this would have been resolved without the assistance of Revdex.com. Thank you!
Sincerely,
[redacted]