HSBC Bank USA, N.A.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Response issued to client 01/**/16

Response sent to client via [redacted]) on 10/**.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They have closed my account and distributed funds appropriately.
Sincerely,
[redacted]

Response sent to customer 8/**/2016 and again 8/**/2016

Response sent to client 5/**/16.  Please allow 3-5 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry for the misunderstanding of my status. For the new...

application, I have not received the master deposit agreement (MDA) yet. I request [redacted], the officer who is dealing with the complaint to resend me a copy of MDA for me to sign so that I will not miss the deadline of response.Thanks for [redacted]'s response. Although they received my return mail twice but never contacted me and just declined the application for the reason "no customer response", but they finally gave explanation back to me after I complain through Revdex.com. After I receive the MDA document, I will consider this case as closed.   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I would like to know the up date of the investigation mentioned  in the one and only email  communication the bank have attempted so far.   Their poor communication has been loosing our confident to have them manage our finances.  If no further action to be taken please assist our accounts belong to myself and family member to be closed at our most convenient method.

Response emailed to client on November **, 2016.

Although the information may not be found by doing a simple search on the website, a case would need to be opened with the agency to research.  HSBC sends the funds to the agency and its up to them to post the information timely.  Please open a case with the agency as directed and allow them to research the matter for you.

In order to address the issue, please provide an account number or name of your relatives to assist us in locating the accounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Letter mailed to non-cusomer on October *, 2016. Please allow 5-7 business days to receive.

Response mailed 3/**.  Please allow 3-5 business days to receive in the mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

October **, 2015[redacted]
[redacted]
[redacted]Dear [redacted]:Your correspondence was referred
to my attention in the Customer Relations Office of HSBC Bank USA, N.A.  I am sorry for the difficulty
described.  HSBC strives to provide exceptional
service and I...

was disappointed to learn this was not your experience. Be
assured the appropriate management has been made aware of your concerns.HSBC attempted to
call you on October *, 2015, however, we were unsuccessful. A follow up letter
was mailed to the above address, requesting you to contact us. Enclosed is an
additional copy of the letter for your reference.I regret any
inconvenience caused by the matter; however, your request for compensation is
respectfully declined.To complete activation of the HSBC
Mobile App, please contact us at ###-###-#### or collect at ###-###-####,
Monday through Friday 8 AM to 5 PM Eastern Time.Yours sincerely,Kristopher H[redacted]OfficerCustomer RelationsEnclosurecc: Margaret A. M[redacted], Vice
President – Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I...

have spoken with [redacted] Credit Card which now owns my account; however, none of my cash deposits made to HSBC in order for me to establish an account were transferred to [redacted] with the account.  [redacted] told me to contact the original account holder to obtain my money. I expect my deposits to be returned to me. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response mailed to client on October **, 2016. Please allow 5-7 business days to receive.

Response sent to client on May *, 2017. Please allow 5-7 business days for mailing.