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HSBC Bank USA, N.A.

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Reviews HSBC Bank USA, N.A.

HSBC Bank USA, N.A. Reviews (151)

I have enclosed a response letter dated today which I have sent to [redacted]. In addition a check in the amount of $ 468.52 was also sent to [redacted] on August 12, 2016. If you have any other questions, please don't hesitate to call me.Regards,Efren C C[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Response letter mailed to client on 5/**/17. Please allow 5-7 busiiness days for mailing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am sorry, but I have been told many times that it is being processed or addressed by a [redacted]. I have yet to receive the Title. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response sent to client 12/**/2016.

At this time, I have been contacted directly by HSBC Bank USA, N.A. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question...

above.
Sincerely,
[redacted]

The appropriate management has been engaged. A response will be sent directly to the client under separate cover.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no response listed and I would like to receive a...

response from HSBC
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response was mailed to the client on September *, 2016. Please allow 5-7 business days to receive.

HSBC no longer owns this account. Please contact Caiptal One for additional questions and servicing.

A response was issued to this customer on 7/*/16.  Please allow 3-5 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A response to this issue will be handled through the CFPB.  We are working to complete this through their portal and timeframes.

Reponse mailed to client on October **, 2016. Please allow 5-7 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I...

appreciate the letter I received from HSBC about my complaint, dated July *, 2016. However, this letter contains incorrect statement. It stated that my application on November *, 2015 "was not submitted". I have definitely submitted the application online (please refer to the attachment - Application Summary, which was the final summary I got during the online application process). My account has been "preapproved" based on the attachment. According to the instructions on the summary, I have sent on the signed signature card, and have completed all that was instructed. However, HSBC promised that someone will contact me in 24 hours after my submission of application, but I have never been.  Besides, I have not received the "reminder email", mentioned in the Summary.
I waited and waited, for more than one month. Finally I did not want to wait and called up on December ** so that my account was finally approved. I don't know what happened to my application between Nov * and Dec **, but I am sure that:(1) I did nothing wrong, and it was not my fault;(2) I have submitted my application on Nov *, and fulfilled all instructions.It is HSBC's problem that my submitted application was not taken care of. Besides, on Dec **, when I called HSBC and have the accounted approved, the customer representative promised that she will put on note on the account and honor the bonus of $350, if I fund the account with $10K in about two weeks, and fulfill other requirements, which I did. HSBC should mean what HSBC promised. Please do not fool customers around.Here, I still ask that (1) $350 posted on my account and (2) written apology from HSBC.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response sent to the client on 4/**/2017.

A response to the client's concerns has been drafted and will be sent directly to the customer via standard postal mail.  Please allow 5-7 business days for mail receipt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Letter did not address customer service rep refusing to transfer me to her [redacted], refusing to share her employee ID as well as hanging up on me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have copies of my bank statements showing I made the payments to secure this account.  (account ended in [redacted])  and [redacted])  Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Description: BANKS

Address: 452 5th Ave, New York, NY, 10018-2786

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