HSBC Bank USA, N.A.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Response sent to client 7/*/15

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A response was sent to the client on 7/**.  Please allow 3-5 business days to receive.

Response emailed to client on October **, 2016 to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thanks for your reply.Attached two pdf files...

showing the chat conversations with two of the HSBC customer service representatives. Before my husband opened the US Premier cheque account, I personally verified the terms and conditions with the bank representative. I was informed that he did not need to deposit US$100k in the new account to qualify the US$500 promotion.That was the deal that he had agreed to when he opened his account. It is only fair that HSBC would close the deal per the agreed terms and conditions that were offered.Regards, [redacted] Encl.
 [redacted]  [redacted]
 
[redacted]  [redacted]  [redacted]  [redacted]  [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have received [redacted]'s communication. A written response will be issued directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Our response to the rebuttal was mailed to the client on March [redacted].

Revdex.com:At this time, I have not been contacted by HSBC Bank USA, N.A. regarding complaint ID [redacted].Sincerely,[redacted]

Response sent to client 2/*/15.

At this time, you will need to reapply over the phone, on-line, or at a local [redacted] branch.

We received the customer complaint and issued a written response to the complainant directly on 10/**/14.  Thank you.

Response emailed to client on December **, 2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is INCORRECT...

information. I called many many times to speak with the person that dealt with my case but I have been unable to ever speak with them because they are never available. So I always spoke with someone else . When I received your notice of stating that you needed evidence, I provided that ASAP. I spoke with a dispute specialist and they specifically stated that the person handling my case left notes on my case of what evidence I needed to present. And I submitted that evidence. Then once again you guys claimed you needed more evidence . I called in once AGAIN (of course the person handling my case wasn't available) and this time I spoke with a dispute MANAGER. And we called the company on 3 way and the company claimed to never have received my emails requesting a refund and they also stated they couldn't even find my order. They requested me to forward them the emails to them, which I did as soon as I got off the phone. Once the company representative got off the line, I continued to speak with the dispute manager and he specifically stated that the only thing I needed was to send over a letter from a company (with a company letterhead) stating that I received the wrong hair. Please keep in mind that the previous representative did not tell me this was needed in my case. But I proceeded to send that evidence over anyways. I sent that over a month ago. I have yet to even hear from you or the company where I ordered from.If you record your customer service phone conversations, you can listen back to all my conversations with all your representatives and see I did exactly what was asked of me. 
Sincerely,
[redacted]

Review: In February 2015, I enrolled in a DMP for my installment loan. I made several attempts to get information regarding my account to ensure that the payments were being received and applied to my loan. From April through June 2015, many calls were made to customer service representatives and supervisors who could only tell me that my account had been closed and that a new account had been opened, but they could give me no further information regarding my account. On May **, 2015, I received a letter and a check made out to a different first name, with my last name, stating that my account had been closed and that the check was for an overpayment being returned to me. I received another letter on May ** stating that my account had been paid in full. It wasn't until June *, 2015 that I was able to speak to a supervisor who gave me my new account number and revealed that someone at HSBC had mistakenly created a new profile in a different name. She told me that I could go to an HSBC branch and they would issue me a new check with the correct information. The branch customer service rep told me that they could not issue me a new check and would have to contact the person who issued the check to have it corrected. I was then asked to return to the branch to submit my drivers license to verify my information. I did so and followed up with the branch rep who told me on June ** that a corrected check would be issued within 48 hours and that I would receive it within 7 - 10 business days, possibly sooner. I still have not received a check. When I spoke with the branch rep today, he told me that all could say was that he was assured a corrected check had been sent. He could give me no information on anyone else to contact regarding the issue and no information on anyone to contact to escalate the matter. Given the amount of misinformation that has circulated at HSBC, I cannot take any assurance in second-hand word that the check is on its way.Desired Settlement: I would like the check for $444, that was initially issued with the incorrect name, to be corrected and expedited immediately.

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sir/Madam:This is in reference to an incident on 2/**/14 at an ATM machine owned by HSBC Bank. HSBC short-changed me $20.00 and I'm demanding a refund. I'm therefore, kindly appealing this matter to the Revdex.com (Revdex.com) to request an investigation. Help me understand why HSBC came to the conclusion of reversing a $20 credit they made to my checking account on March [redacted].I've been a customer of [redacted] Kings County since 1998. On 2/**, I went to the HSBC ATM located in the building where I work [redacted]) to withdraw $200.00. Instead the ATM gave me 9 twenty dollar bills, i.e. $180.00 and a receipt for $200.00. As the money was being dispensed, my [redacted], [redacted], now about 3 feet away approached me and said that she is here to withdraw also. When the money came out, I found $180.00. I then counted it 3 times in front of her and still found (9 $20's) We were both in shock.Immediately, I came up to my office to make the call to HSBC. My [redacted] checked the money as well, namely [redacted] found 9 twenty's and so is [redacted]. By then, my [redacted], whom I left at the ATM came back to the office. She told me that she did not get any money when she put in her card, and that the machine was flapping up and down several times and did not dispense any money.Clearly, something is wrong here. Immediately, I made the call to HSBC, and on 2/**my account was credited $20.00. But, on March [redacted] HSBC reversed the credit and debited $20.00 from my account.I'm indeed troubled! I've trusted Revdex.com before on one occasion and was very pleased with their outcome. No doubt, Revdex.com will get to the bottom of this and find the truth.I look forward to a satisfactory and speedy response from Revdex.com.Thank you.Sincerely,[redacted]Desired Settlement: The truth is, I was short of $20.00. It's unfair that HSBC should seize my money. I would like to have my $20.00 back into my account that HSBC has forfeited.

Business

Response:

We have received [redacted]'s communication. We will respond directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] First, my zip code is [redacted].

Second, yes you may publish because I have stated the truth. Only one thing, in the beginning, I didn't know that my complaint could be published, so I stated personal names which I did get permission from the persons; they are willing to testify. I'd be happy if the names are not put on the internet.

Third, all correspondence on this matter from HSBC to me must be copied to Revdex.com also.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Following a telephone conversation with [redacted], the [redacted] of HSBC Bank USA, N.A. has sent a response letter to the customer today. Thank you.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My online checking and savings accounts were abruptly closed as of Dec [redacted]. They cannot give me details of why they closed my account along with several hundred accounts except it had to to with any unverified accounts and something about US government. I had been a customer since 2005. I have roughly 35K in my checking and another 3-4K in savings. I just need my money back. I have re-routed my employer direct deposit but not sure what happened to my pay check since I cannot see my account.

They gave us a number to call ###-###-#### but I only get voice-mail there.Desired Settlement: I need my money back ASAP so I can open put into another bank.

Business

Response:

We have received[redacted]'s communication. A written response will be issued directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Review: HSBC held a refund that was issued on a closed account for over a month.

On October **, 2014 I purchased a pair of shoes from [redacted] in the amount of $49.99. The purchase was made with my HSBC debit card which I closed in December 2014. When I closed my accounts I owed NOTHING to HSBC. I returned the shoes in December 2014 and called [redacted] to make them aware that the card that was used for the purchase was no longer open. They explained to me that HSBC would then reject the refund (thereby sending it back to them) at which time they ([redacted]) would issue me a check. On 01/**/15 [redacted] sent a refund to HSBC in the amount of $49.99. After not receiving a check I called [redacted] on 03/**/15 and was told that the refund was sent and HSBC had not returned it. I then called HSBC and spoke to TWO representatives who BOTH stated that they did NOT see ANY refund on my acct. I then called [redacted] back and was told that that indeed sent the refund and HSBC did not reject it. The 30 day time frame in which they could reject it has expired. [redacted] advised me to call HSBC again and ask for a supervisor. I called HSBC and spoke to [redacted] who refused to transfer me to a supervisor, instead he looked into the matter and stated that he DID see that I was issued a refund and placed me on hold for over twenty minutes. When he returned to the line he stated that a colleague was looking into the matter and I would have to be on hold for another two to three minutes. Five minutes later he returns and states that this "colleague" was no longer there and I would have to await a return call.

I am OUTRAGED that HSBC has had monies belonging to me for over a month and at no time did anyone contact me. Now after realizing the issue you would think that they would simply issue me a check instead of telling me to await a call back!Desired Settlement: I would like Revdex.com to contact HSBC and assist me in obtaining my refund.

Business

Response:

A response was drafted and sent directly to the customer via standard postal mail.

Review: I have been a HSBC retail banking customers since 1998. When I opened the checking account (acct # [redacted]), the min account balance requirements was $70,000, which I met. All these years, I never took money out from the account thinking that my money has been in trusted hands. However, I noticed that the bank started charging me a $50 account maintenance fee this year. Around 7/**/2014, I contacted HSBC, I was told that the min account balance has increased to $100,000. Upon learning this new information, I immediately deposited additional $30,000 to avoid further charge on 7/**/2014.

Since I was not notified with the min account balance increase, I feel that the bank failed to protect the customer's best interest. Especially that an assigned [redacted] ([redacted]) had couple phone conversation with me (trying to sell me more products). During those conversations, there was no mentioning that my account has been below the new account min requirements. So I called HSBC trying to have those $50 monthly charges waived, the CSR was able to waive 3 charges for me, but told me that further waiving need to go through my [redacted]. I was told that someone (since [redacted] has been re-assigned) will call me back regarding this matter. One gentleman did call me but told me that he needed to discuss with someone else before resolving the issue. Ever since, I had not received any call from the bank for a month. I tried to call HSBC premier customer services on 9/*, was told that only my [redacted] can further assist, the CSR would leave a note to the [redacted]. I have not received any phone call from the so-call [redacted]. As a result, I decided to seek help from Revdex.com to protect my basic right as a bank customer.Desired Settlement: I would like to have all $50 monthly fee charged to my account waived. In addition, I would urge HSBC to educate the [redacted]s to watch out for customers' interest. Without feeling comfortable that our money is protected with HSBC, there will be little chance that I will buy any financial products from HSBC nor will I maintain my account with HSBC.

Business

Response:

We have received [redacted]'s communication. A written response was drafted and mailed to the customer on September **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

And I want to let you know my gratitude in your assistance in resolving this for me.

Sincerely,

Review: I contacted HSBC to close my accounts with them in August 2014. After speaking with one representative on the phone, I was told to withdraw all the money and then the account would be closed. So I did that, and the account wasn't closed. I spoke to another agent about a month later, who asked me again why I was closing the account and that the account would be closed. Well, now it's October and I just called again. Same questions about why I'm closing the account and now says need to speak with my representative to close the account, as only they can do it. And he's unavailable. It should not take 3 months, multiple emails and phone calls to try and get an account closed.Desired Settlement: I want the little remaining cash in my accounts that cannot be withdrawn electronically mailed to me via check and I want my accounts finally closed.

Business

Response:

We have received [redacted]'s communication. A written response will be issued directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have closed my account and distributed funds appropriately.

Sincerely,