HSBC Bank USA, N.A.

Review: I contacted HSBC to close my accounts with them in August 2014. After speaking with one representative on the phone, I was told to withdraw all the money and then the account would be closed. So I did that, and the account wasn't closed. I spoke to another agent about a month later, who asked me again why I was closing the account and that the account would be closed. Well, now it's October and I just called again. Same questions about why I'm closing the account and now says need to speak with my representative to close the account, as only they can do it. And he's unavailable. It should not take 3 months, multiple emails and phone calls to try and get an account closed.Desired Settlement: I want the little remaining cash in my accounts that cannot be withdrawn electronically mailed to me via check and I want my accounts finally closed.

Business

Response:

We have received [redacted]'s communication. A written response will be issued directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have closed my account and distributed funds appropriately.

Sincerely,

Review: I have been a HSBC retail banking customers since 1998. When I opened the checking account (acct # [redacted]), the min account balance requirements was $70,000, which I met. All these years, I never took money out from the account thinking that my money has been in trusted hands. However, I noticed that the bank started charging me a $50 account maintenance fee this year. Around 7/**/2014, I contacted HSBC, I was told that the min account balance has increased to $100,000. Upon learning this new information, I immediately deposited additional $30,000 to avoid further charge on 7/**/2014.

Since I was not notified with the min account balance increase, I feel that the bank failed to protect the customer's best interest. Especially that an assigned [redacted] ([redacted]) had couple phone conversation with me (trying to sell me more products). During those conversations, there was no mentioning that my account has been below the new account min requirements. So I called HSBC trying to have those $50 monthly charges waived, the CSR was able to waive 3 charges for me, but told me that further waiving need to go through my [redacted]. I was told that someone (since [redacted] has been re-assigned) will call me back regarding this matter. One gentleman did call me but told me that he needed to discuss with someone else before resolving the issue. Ever since, I had not received any call from the bank for a month. I tried to call HSBC premier customer services on 9/*, was told that only my [redacted] can further assist, the CSR would leave a note to the [redacted]. I have not received any phone call from the so-call [redacted]. As a result, I decided to seek help from Revdex.com to protect my basic right as a bank customer.Desired Settlement: I would like to have all $50 monthly fee charged to my account waived. In addition, I would urge HSBC to educate the [redacted]s to watch out for customers' interest. Without feeling comfortable that our money is protected with HSBC, there will be little chance that I will buy any financial products from HSBC nor will I maintain my account with HSBC.

Business

Response:

We have received [redacted]'s communication. A written response was drafted and mailed to the customer on September **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

And I want to let you know my gratitude in your assistance in resolving this for me.

Sincerely,

Review: Hello

HSBC customer service failed to understand the following and hung up on me during our phone call:

I set up a monthly debit from my [redacted] Checking to my HSBC savings account every month.

I closed the account on 1/*/15.

Received payment for amount due as of 1/*/15 but HSBC continued to debit my [redacted] account on 1/**/15d. HSBC customer service did not have a record of this occurring. I requested to speak to a [redacted] Employee refused. I asked for employees name and id number, employee hung up on me. Called back and spoke to another customer service rep. [redacted] could not help me either and told me a manager would tell me the same thing.

I have opened a claim with my bank, [redacted]. I have a statement from HSBC and [redacted] proving HSBC illegally withdrew money from my account.Desired Settlement: I would like the following:

1) An apology for poor customer service.

2) HSBC to investigate why they continued to debit my [redacted] account on 1/**/15 after I closed my HSBC account on 1/*/15 and report findings.

3) Compensate Alliance 3 hours of work time (Damages for lost productivity of $130 dollars and hour, $390 dollars) for managing their illegal debit of our business [redacted] account as well as return money illegally withdrawn.

Business

Response:

The appropriate management has been engaged. A response will be sent directly to the client under separate cover.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response did not contain a solution. Only that management had been notified of my complaint and that the business will be sending me an additional response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Letter did not address customer service rep refusing to transfer me to her [redacted], refusing to share her employee ID as well as hanging up on me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our response to the rebuttal was mailed to the client on March [redacted].

Review: I overpaid a credit card when closing it and have a credit in the amount of $250. I have called them 3 times now and am assured each time that the amount will be refunded to me. I have not yet received the payment and have been seeking the amount since early October.Desired Settlement: The credit of 250 refunded to me via check.

Business

Response:

We have received [redacted]'s communication. We will respond directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Review: I just received a letter stating that my Business account will be closed. No explanation. The letter only says that they have done a "strategic review of our business banking services", and so I am being shut down. They said that the account will be closed as of 11/**/2013. This is not just a small inconvenience, and not just a matter of opening an account somewhere else. This is a doctor's office and we get most of our insurance payments by direct deposit. Insurance companies are notoriously slow at making changes and updates to their system. It is unlikely that I will have enough time to make the changes before HSBC closes my account. I called them at the number provided and when I stated my concern, I was told that their was nothing they could do about extending the time, then the customer service rep began reading parts of the letter to me.

I have been a customer for 10 years, and even had a business loan with them that I paid off. It is unfair to close someone down with so little notice.Desired Settlement: I need more time to get the insurance companies updated. I would like until the end of January to do so.

Business

Response:

Dear [redacted]:

Your correspondence addressed to the Revdex.com has been received in the Customer Relations Office of HSBC Bank USA, N.A.

As part of our standard review of accounts, a business decision was made to exit your account relationship. As disclosed in the section titled ACCOUNT CLOSING of the Rules for Deposit Accounts brochure that was provided when the account was opened, “The Bank also has the right to close your account at any time for any reason or no reason.” Enclosed is an additional copy of this brochure for your review.

Unfortunately, we must respectfully decline your request to extend the closure date for your accounts. I am sorry for the inconvenience this matter may cause.

If you have any further questions or concerns, please contact me in the Customer Relations Office at our toll-free number, ###-###-#### from within the US or Canada, or Collect at ###-###-#### from everywhere else.

Yours sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

HSBC has clearly stated that they do not respect their customers nor value them. Here is a direct quote from HSBC “The Bank also has the rightto close your account at any time for any reason or no reason.” They have denied my request for an extension, "Unfortunately, we must respectfully decline your request to extend the closure date for youraccounts. I am sorry for the inconvenience this matter may cause." I would advise anyone to stay clear of them in the future. I know that I will.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by HSBC Bank USA, N.A. regarding complaint ID [redacted].

Sincerely,

Review: The bank has given me fees a number of times when they are not appropriate per agreement. I have complained and gotten some reversed but they continue to do so and are stealing money from my account.Desired Settlement: To refund my fees and switch banks

Business

Response:

Our records indicate you were assessed $2.50 Balance Inquiry Charges and ATM Cash Withdrawal fees for withdrawals made at a non-HSBC ATM These fees are disclosed in the Electronic Fund Transfer (EFT) Facility and Terms and Charges disclosure provided at account opening. Enclosed is an additional copy for your review.

Although no Bank error occurred, $25 was credited to Choice Checking account ending [redacted] as a gesture of goodwill. This credit will appear on your next monthly statement. Future rebates are contingent however, upon proven bank error.

Officer

Customer relations

Review: Dear Sir/Madam,My name is [redacted]. In October of 2014, I received an email from HSBC bank advertising that For a limited time, get up to $300 as a welcome deposit with qualifying banking activities. So I checked into the details of the advertisement and found out that if a person opens a new HSBC Advance checking account and meet all 3 of the following requirements, HSBC promised to offer thank you gift of $200.1.Begin a new U.S. HSBC Advance relationship by opening an HSBC Advance checking account from September **,2014 through November **, 2014; AND2.Fund your account with a minimum of $10,000 in New Money by December **, 2014; AND3.Maintain an average minimum balance of $10,000 in New Money deposit balance from December **, 2014 through March **, 2015.So I brought the email print out to a [redacted] HSBC branch in [redacted] and talked to the worker there, the HSBC worker acknowledged that HSBC was doing promotion and that was the best promotion HSBC was doing at that time. So she opened the HSBC Advance checking account for me on 11/**/2014, this action fulfills the 1st requirement. I immediately funded the checking account with $10,000 on 11/**/2014; this action fulfills the 2nd requirement above. Also, I have maintained the minimum balance of $10,000 in new money deposit from 11/**/2014 to now (6/**/2015); this action fulfills the 3rd requirement above. That means I have fulfilled all requirements for getting the HSBC thank you gift of $200.HSBC had promised to give $200 to my HSBC Advance checking account 8 weeks from March **, 2015 since when it was doing the promotion, it said, After all minimum funding balance requirements have been met, allow eight weeks from March **, 2015 to receive your $200 welcome deposit to your HSBC Advance checking account. From 3/**/2015 to now, it is more than 12 weeks already; I have talked to HSBC regarding this matter for 3 times; every time, their response is we will look into the matter and call you back when we know the result.So dear Sir/Madam, I really need your help here. I think HSBC was intentionally doing false advertisement, misleading me and other consumers depositing our money into its banking unit without any intention to keep its promise on the advertisement. In my case, I lose my $200 promised by HSBC, my opportunity cost for investing my $10,000 elsewhere for half a year, and my time and energy spent to get this matter resolved. And who knows whether HSBCs current and future advertisements are true since HSBC is not honest in my case; perhaps, many people were deceived by HSBC and chose to keep silent for they dont want to go thru the troubles to get the matter straighten. For your information and review, I have attached the HSBC email promotion file, its promotion requirements and my banking statement and transaction in pdf format. Please do your best to justify this matter for me and other litter consumers like me. Thanks in advance for your continued efforts in maintaining an honest environment for doing business.Sincerely,[redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Get $200 as HSBC promise + compensation for my time, energy & troubles to get matter resolve

Business

Response:

Tell us why here...The response was mail to the customer on June **, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sir/Madam,

I am filing a complaint against HSBC as this bank has closed my IRA account without prior notice. I received a check for my IRA net of Federal Taxes Withheld with only a short stub notice that they were closing my account. The branch would not assist in the matter and the HSBC [redacted] ([redacted]) was in meetings and could not discuss the matter or contact me to follow up. He just relayed a message to me thru his [redacted] ([redacted]) to go back to original branch where I opened my IRA for assistance. I had also called HSBC's IRA center for resolution and only received a response of write to [redacted] for assistance. Only after several follow-ups with the HBUS Executive Office did I receive a response from [redacted] that they had sent two notices and referred me to the "Frequently Asked Questions" and to consult a tax advisor.

Please note that I did not receive any notice from HSBC that they were going to close my IRA account. I only received two checks which I have requested that they re-issue gross of federal taxes withheld. As outlined in the above summary, HSBC has refused to assist in resolving or correcting this problem.

I would appreciate your assistance in having HSBC correcting this issue by re-issuing my checks gross of federal taxes withheld.

Thank you,

[redacted]Desired Settlement: My complaint can be satisfactorily addressed by having HSBC re-issue my IRA checks gross of Federal Taxes Withheld.

Business

Response:

We received the customer complaint and issued a written response to the complainant directly on 10/**/13. Thank you.

Review: I currently had a no charge checking account with HSBC bank for over 10 years. Since I rarely use the account and as of January 2014 they started charging $20-$35 daily balance under a daily amount. I called HSBC customer service to have the charges removed and close the account. They still want to charge me the $35.00. I am currently unemployed and barely have enough to cover my current montly bills. I wish to have the fees removed and the account closed. I thought if I called customer service they would be more reasonable since I want to close an inactive account. HSBCDesired Settlement: Remove the charges and close the checking account

Business

Response:

We have received [redacted]'s communication. We will respond directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Review: My business partner and I had a corporate account with HSBC. I resigned from the business earlier this year, and no longer have access to any corporate documents, bank cards, etc. However my name was left on the account with HSBC. Both my business partner and I have tried to get HSBC to remove me from the account without success. One solution would be for both of us to visit the same branch location in person, but we are no longer in the same state, and this would be unreasonably difficult for us to arrange. The lack of a policy for efficiently removing one party from a business account is very frustrating, particularly since I am no longer active in the day-to-day operations, nor do I control any of the finances.Desired Settlement: HSBC should work with me and my business partner to find a way to remove me from the business accounts, without requiring us to be at the same branch location in person.

Business

Response:

We received the customer complaint and issued a written response to the complainant directly on 8/**/13. Thank you.

Review: I closed my HSBC account in July and withdrew all my money from it to open another account with a different bank. Recently, I just received phone calls from HSBC telling me I owe about $50.00 on my checking account. To sum it up, they told me that the account is still "open" after I closed it because they have to honor pre-authorized charges. Therefore, I have a negative balance. When I went to close my account approximately 3 months ago, this was never stated to me and it was business as usual. I think its really bad practice to not let the consumer know what obligations come with closing an account. It actually doesn't make any sense how they will allow a closed account to be charged and not block the charges. If a credit card account is closed, all future charges are blocked and I never heard of such a policy before.Desired Settlement: I don't feel I should have to pay the $50.00 because the policies regarding closing an account was never brought to my attention and I have never heard of such a policy being enacted before. I would like the $50.00 charge to be absolved.

Business

Response:

Dear [redacted]:

Your correspondence addressed to the Revdex.com was received in the Customer Relations Office of HSBC Bank USA, N.A. (“HSBC”). I appreciate the opportunity to respond.

First and foremost, I am terribly sorry for the lack of communication around the incident described. HSBC strives to provide exceptional service at all touch points and I was disappointed to learn this was not your experience. Be assured the appropriate management has been made aware of your concerns.

Our records indicate that on October **, 2013, $34.97 was charged-off. I have spoken with the Collections & Recoveries Department and they have removed this account from their files. You will no longer be contacted in regards to this debt and it has been resolved.

[redacted], while I regret any inconvenience, it certainly was not our intention to cause you any distress. It is my sincere hope we will have an improved relationship going forward.

If you have any questions, please contact me toll-free at ###-###-####. Our office is open Monday – Friday from 7:30am – 5:00pm ET.

Yours sincerely,

Review: HSBC has been holding my incoming wire transfer since June *, 2015. They have refused to release the money for unknown reasons. They claimed that they would return the fund within 2 weeks, but they have yet to do so.Desired Settlement: I demand that HSBC releases the money to my account immediately.

Business

Response:

Response sent to client 7/*/15

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an email from HSBC regarding a Payment Advice Re-Confirmation of $23000. I do not have an account with and do not do business with HSBC so I contact them about this. I was able to speak with a rep. over the phone and received a reference no# [redacted]. However I was informed as to how this would be corrected.Desired Settlement: Better explanation of email and comformatinn that will be delt with properly.

Business

Response:

We received the customer complaint and issued a written response to the complainant directly on 8/**/13. Thank you.

Review: HSBC has a habit of changing peoples account without notifying them or disclosing the terms of new agreement such as maintenance fees. The first time this happened is when they tried to lock my $100,000+ money by changing my checking account to premier account which requires $100,000 minimum in order to avoid fees. I had to personally go to the bank to have my accounts changed back to my original checking account. Then they decided to change policies regarding getting my copies of checks I have written and charged me a fee which they later removed because they had not notified me the changes and there was a FREE check imaging services that requires NO FEE. My complaint today is in regards to HSBC changing my ORIGINAL checking/saving account to new names. Based on information HSBC provided to me, they were only changing the names of my checking/savings account. HSBC DID NOT DISCLOSED any $500 minimum that I must maintain in my savings account order to avoid a $5 maintenance fee. And besides, all my accounts are LINKED, and had a combined total of more than enough money to satisfy the minimum of $15,000 for checking and the $500 HSBC are now claiming I must also maintain. I contacted customer service to complaint about this undisclosed rule. HSBC refused to refund my $5 claiming I knew about the $500 minimum when I open the account WHICH THEY HAVE RECENTLY CHANGED. My ORIGINAL saving account had no such minimum requirements and if so, as long as the total linked account fulfilled the minimum requirements, there were no charges. They have been playing this bait and switch game with my account for the past several years. I am sure HSBC has done this trick to other unsuspecting customers who were charged fees they did not noticed or not refunded. I plan to find out if there are many more victims and see if a lawyer is willing to fill a CLASS ACTION LAWSUIT against HSBC.Desired Settlement: HSBC needs to credit my savings account for the amount of $5 ASAP.

Business

Response:

We have received [redacted]'s communication. We will respond directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

In response to my complaint ID [redacted], HSBC has refund my $5 fee during the time I first filed this complaint and this response. Therefore, the matter has been resolved. In addition, I have closed all my accounts at HSBC due to their unprofessional treatment of my accounts, and poor customer service who originally deny my refund. Based on what I have read in Revdex.com in regards to HSBC complaints, there were many other victim including myself with accounts at HSBC. Now I know why HSBC received a "F" rating by Revdex.com.

Thanks for your assistance in this matter. Unless consumers have you to file a complaint with, many businesses would continue to take advantage of people.

Sincerely,

Review: I opened my account a month ago and when I opened at [redacted].... this lady [redacted] as salesperson did not disclose in her sales presentations all the terms and conditions of opening this account. Apart from that her english was very poor and was unable to communicate properly. Now due to horrible customer service and uncooperation.... I decided to close my account.... I went to the location in question and spoke to a manager [redacted] who made lame excuses and will not close my account. I was even told they will charge me $25 for closing my personal account since I did not keep it for six months..... these hidden charges was not diclosed to me when opening the account or else I would not have open this account with HSBC. I want my account to be closed without the $25 charge without further harrassment. Thanks you for your assistance in advance, [redacted]Desired Settlement: I would like my account closed and a cashier's check cut for the full deposit amount immediately without the $25 penalty which was not disclosed at the time of opening.

Business

Response:

Dear [redacted]:

Your correspondence addressed to the Revdex.com has been received in the Customer Relations Office of HSBC Bank USA, N.A. I appreciate the opportunity to respond.

I am sorry for your dissatisfaction with your newly established HSBC Checking Account. The terms and conditions associated with your account were disclosed in the terms and charges provided at account opening. I am concerned if these were not clearly communicated by our officer at that time and have enclosed an additional copy for your records.

HSBC prides itself on exceptional service and I regret your experience did not fulfill this expectation. Please know the appropriate management has been made aware of the situation.

As discussed, enclosed is a check for $5, 118.93, which reflects the total amount in the account at the time of closing. In light of the circumstances, the $25 account closure charge has been waived. If you have any questions, please contact me toll-free at ###-###-####. Our office is available Monday through Friday, 7:30AM - 5:00PM Eastern Time.

Yours sincerely,

[redacted] Officer

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Good Morning [redacted]

This is to inform you .... I did receive the check paid in full to me and would now like to close the case.

I really appreciate and thank you for all your help ! I would not have made it withour your help !

Wish all the best !

Review: HSBD dissolved my IRA account and took out taxes without my permission. I am under 60, not retired, and now risk penalties for early withdrawal.Desired Settlement: For HSBC to refund the amount of taxes withheld ($52.75) - and reimbursement if I do incur any penalties for early withdrawal.

Consumer

Response:

At this time, I have not been contacted by HSBC Bank USA, N.A. regarding complaint ID [redacted].

Sincerely,

Business

Response:

We received the customer complaint and issued a written response to the complainant directly on 10/*/13. Thank you.

Review: HSBC's online bill payment feature has deceived me (and possibly many others), with some deceptive practices. The bill payment sends payments in two ways: electronically and by check. My issue involves a payment that was sent by check. When payments are sent by check, the amount is withdrawn from the account prematurely, instead of being withdrawn when the check is deposited (as is normally the case with checks). This is deceptive in two ways. 1. It misleads the bill payer into believing the bill has been received and paid (when the check might not have arrived yet, or, might even be lost in the mail). 2. While the payment has not been received or paid, the account holder should earn interest on the bill amount. But because HSBC's prematurely withdraws the money, the account holder does not earn interest the bill amount. At the very least, this is a deceptive practice. Depending on the law, it might even go to the level of fraud.Desired Settlement: HSBC should change its withdrawal process for bill payments. Withdrawals for payments made by check should only be made when that check is deposited, not before. Alternatively, they could process all bill payments electronically. I'd also like a refund of interest that should have been earned on my account while bills paid by check were outstanding.

Business

Response:

Good Afternoon,

I hope all is well.

Based on the information provided, we are unable to locate an account for the customer. Please provide and account or social security number so we can locate the account in question.

Thanks and regards,

Officer

Customer Relations

Review: I applied for an online checking account promotion with HSBC before the deadline and provided all requested information. I made several follow up phone calls to make sure everything was on track and was told that I would receive bank account information by email. After more than 2 weeks, I received my first communications for HSBC in an email telling me that my account application has been declined. I called to find out why and was first told that it was because of a question and answer mismatch that equifax could provide details on. I called equifax and no such errors were on my file. I called HSBC back and after two more representatives I was told that HSBC decided to decline my application but would not be given a reason why. Concerned both about any possible wrong information they might have and the general protocol with which they attract customers/conduct business, I repeatedly asked for the specific reason my checking account application was declined and never got an answer.Desired Settlement: All requested information was submitted complete and correct before the deadline yet my account application was declined without any reason. I would like HSBC to reactivate my application for the original Advance Checking promotion.

Consumer

Response:

At this time, I have been contacted directly by HSBC Bank USA, N.A. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I sent follow up emails and called the representative who sent the first acknowledgment email after my complaint and did receive a call back. He explained that the matter is now being looked into but would take a bit more time. I hope to hear FROM HSBC soon.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Response sent to client 2/*/15.

Business

Response:

Our response to the rebuttal was mailed to the client on Feb [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As previously mentioned, after months of communications and despite a representative from the current Customer Relations office agreeing that something went wrong with the processing of my account application and that I would receive a clear explanation and a resolution after their investigation, HSBC's attached response was the same vague reply I originally received from HSBC customer service back in December, 2015. HSBC should use their discretion when soliciting new accounts and making a promotional offer, not after a consumer has satisfied the offer's terms and conditions and has arranged $10,000.00 for the required minimum balance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I tried to close my HSBC Securities account via a branch in Flushing in 2013. It is suppose to be closed. It is not closed. I received a letter from HSBC today. I want to close it. I can't make phone calls Monday thru Friday, but apparently that's the only way to contact HSBC Securities. Regular HSBC customer service does not want to contact them for me. There is no email contact. There's been no activity or money in this account for over a year. Why is this account still open? I opened this account at a branch, I should be able to close it at the branch. I didn't even want to open it in the first place (some guy from the branch kept harassing until I opened an account, and then he transferred branches). The account kept losing money but claimed it was earning interest falsely to the IRS. This is the worse customer service I've ever experience with a bank with is the reason I closed my checking and savings account and moved all my money away. Within a year I earned all the money I lost invested with HSBC Securities because other brokerages know what they're doing.Desired Settlement: Close my brokerage account. I don't care how. I don't ever want to receive HSBC mail again.

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The recent HSBC Credit Card Site update has caused me $84 in fees with my external linked bank.

Ever since the HSBC Credit Card Site has merged with the Personal Banking site, my HSBC Checking account has been removed as a payment option without my knowledge. I received emails letting me know that the website would update, and I was only alerted that the new way to access eStatements would change. In the email, it said "The new site will have an improved look while offering the same online credit card services and functionality you currently enjoy."

So when I paid my bill in the new site, I went to the same "Make a Payment" link to pay my bill. With the new look, the bank nicknames were removed, and I did not realize that the account number was actually for my external bank account, and not my HSBC checking account. I had used this "Make a Payment" page to pay my bills with my HSBC Checking account for many years without a problem, and I didn't expect it to change in the redesign. It looked very similar to the old site, and there was no alert on the page or message letting me know that my HSBC checking account is not here anymore. In fact, on their FAQ page, it says "No. Please be assured that Financial Institution Account(s) information that you have previously set up remain unchanged." When I submitted my payment, I assumed it was paying from my HSBC Checking account, but it was actually paying from external bank account.

Unfortunately, my external bank account only had the bare minimum to avoid the maintenance fee and it did not have enough to pay my bill. I was only aware that my HSBC Credit Card bill was being paid from my external bank account after I received an insufficient funds fee letter from them on 10/**/13. I immediately deposited cash to that account in the morning on 10/**/13 to pay off the bill, but it was already too late. The HSBC Credit Card had billed me twice from my external bank account within one week. Since then, I have been charged two $35 overdraft fees, and one $14 maintenance fee.

I only learned of the new process to pay bills from my HSBC checking account after I reached out to HSBC Customer Service. I should have been alerted of this major change before the site even updated. HSBC did not inform me on the new process to pay bills. They have removed my account information without my knowledge. And for those reasons, I was unaware of which bank account I was paying the bill from. It was the redesign and the poor handling of informing customers of the new changes in the website that caused this problem.Desired Settlement: I want to be credited $84 for the fees from my other bank for HSBC's mistake

Consumer

Response:

At this time, my complaint, ID [redacted] regarding HSBC Bank USA, N.A. has been resolved.

Sincerely,