HSBC Bank USA, N.A.

Review: I was sent a letter to close both my checking and savings account on 12/**/13 because of an accordance with the rules for deposit accounts. which I do not understand. on 02/**/14 I recieved another letter closing both my credit cards which led to my credit score dcreased. Everyone I speak to cannot give me a straight answer. This situation has become very stressful I really need answers. These letters are coming from [redacted] the head of customer value managment which no one knows who he is. Now ive been charged to keep my bank accounts open when I closed them in the branch on [redacted]Desired Settlement: I would like to know who is sending me these letters. I want to know why I was asked to close my bank account and why were both my credit cards cancelled. I need answers. I also need to know why am I being charged a fee

Business

Response:

We have received [redacted]'s communication. We will respond directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I have not gotten a straight answer regarding my complaint. When my questions get answered in a specific manner,I will be glad to cancel my complain. I have only received an email from HSBC stating they have received my complaint and are looking in to the problem. They state will get back to me. I hope that this issue is resolve, I was a valued costumer with the bank for over 8 years and to be treated the way they treated me was not right. I wouldn't like anyone to go thru this. Even my credit score has been lowered , because of this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been a client of HSBC since 2009 having a mortgage loan, saving account and credit card with them. This complaint is about credit card. I've been using this credit card occasionally once or twice per year. On October, * 2014 I have noticed that I missed due date of payment which was September, ** 2014. Being an online customer I have logged on to HSBC system and have paid a full balance on a card which was noted $49.94. This was a balance of $24.97 plus an assessed late fee of $24.97 which has posted on September, **. Being upset by missing a payment I have decided to set up an automatic payment option. I have completed required form online and got a screen which indicated that "automatic payment" feature was activated. Thinking that I have taken care of that issue I haven't looked at my HSBC accounts until January of 2015 (my mortgage payments are paid automatically too). In the end of January 2015 I have received alert from credit monitoring service about negative information on my account. I have checked it and noticed unexpected balance of $107.29. I went to HSBC we site again and paid it in full. I have also noticed that my "Automatic Payment" service is on. I have called next day HSBC Customer Service to figure out what is the issue with "Automatic Payment". After hearing my complain they have transferred me to "online support" department. The "online support" department after looking into my issue has said that they cannot investigate anything about my account because it has been closed. They have transferred me back to Customer Service department which has notified me that account is closed and they can't answer any inquires about why "Automatic Payment" feature didn't work. I have tried to contact Customer Service department by Bank Mail and got response from them that EZ Pay feature was activated on January, ** 2015. After reviewing my bills for October, November and December I have figured out that they have penalized me for the account balance of $0.42! Turned out that while I was paying online $49.94 on October, * I was at the end of the billing cycle. On October, * HSBC closed the statement and assessed the interest fee of $0.42. Then at the end of the period they have assessed penalty fine of $35.00 because full balance of $50.36 was not paid off. Balance at that time was just $0.42. The "EZ payment" has never kicked of and they have continued to apply $35 penalties each month until I have paid it. Their Customer Service has failed to explain why "EZ payment" feature was only turned on on January ** while I haven't access online system since October, *. I was never notified when I have applied for EZ payment that it would take a few month to activate it. I believe that their system has not worked as expected and they should accept responsibility and not blame the client for it. I also feel that it is not fair to charge $35.00 penalty fee when balance of the is just $0.42. I believe I have acted in a good faith.Desired Settlement: I would like HSBC to credit me with $106.87 ($107.29 I paid to them in fines - 0.42 interest they have charged me) but most importantly to correct their report to Credit Agencies.

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I mailed a check to Pier 1 Imports for credit card bill. Someone stole check from mail and cashed check. HSBC investigated and found check was cashed at a [redacted] branch. The check was for $1,000.00. I was told I would get my money back after investigation. We are going on month 4. When I go in [redacted] just says "nothing yet" HSBC cashed a check they should not have and owe me my money backDesired Settlement: Would like my money back asap like they promised

Business

Response:

We have received [redacted]'s communication. We will respond directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was contacted by HSBC. I was told 30 - 90 days from January **, 2014 I will receive my money. I was told 30-90 days on December **, 2013 when I first filed a complaint with them. HSBC paid on a check that was not cashed by whom it was made out to. It was cashed at a [redacted] bank. If this was an error by HSBC and [redacted] bank I don't think I should have to wait any longer for my money. I work hard for my money and need it now. The business that the check was made out to I had to pay again. So I am still out $1,000.00 due to bank errors

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The Bank followed directly with the customer on this one. Customer initially rebutted that she had not received our response, which had been issued the previous day. Bank asked that customer allow sufficient time for mail and followed with her directly to ensure she received both our written response and the credit she was awaiting. (Credit did appear on her next monthly statement)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

While the matter has been resolved it took over 6 months to have my money refunded not next statement. Their answer to me was it was not their error it was [redacted] bank and if they were refunded money from [redacted] bank after a lengthy investigation then they would refund my money. I was advised it was bank policy which I can accept but HSBC never made promises during the investigation to refund my money which I found very frustrating. I don't feel it should have taken so long.

Review: For my credit card ending in [redacted] with HSBC, I attempted to pay my outstanding balance of $25.29 via ACH debit from my US Bank checking account on 11/**/14 online and was given an error message that the payment could not be processed. I then called the HSBC customer service number and attempted to make a payment in the same amount over the phone. I was told that it would go through and I saw the payment was applied in my online account activity. Then, on 12/**/14, I logged on and saw that the payment had been reversed. I called HSBC that day and was told it was an error on their end. I asked that another payment of $25.29 be made (using the same bank account information) and was told that it would. Again the payment was reflected in my online account activity but the payment was never deducted from my US Bank checking account. I logged onto my HSBC credit card online account again on 12/**/14 and saw that not only had the payment been reversed again, but I was now being charged a $25.00 late fee and finance charges of $0.45! I immediately called and asked to have the charges removed. I was told that my bank (US Bank) was at fault. I asked the customer service representative to verify my bank account number. She refused to do this, asking me instead to verify what it should be. I read my account number and she said it was one digit off and that she would correct it, process a payment, and reverse their charges for the $25.00 late payment fee and $0.45 finance charge.

I hope this does indeed happen but I have attempted to pay my $25.29 balance twice now and both times it has been rejected. I cannot find a payment address from which to pay my charges via check so I have to hope that this third time the payment will actually go through. What I am the most confused about is that I had entered my US Bank checking account information when I first opened up the card and it has worked for the several years I have had this credit card account open. I have always paid my balance in full on or before the due date. This is now the third time I have attempted to pay my HSBC credit card balance and I am now worried that their error will affect my credit and at the very least it has been very difficult mentally to deal with. All I want is for HSBC to reverse their $25.00 late charge and $0.45 finance charge and apply the $25.29 payment I have been trying to make all along.Desired Settlement: I would like HSBC to credit back the $25.00 late charge and $0.45 finance charge to my account ending in 9655, apply the $25.29 payment to pay my balance in full, and stop charging me late fees and interest charges for a balance that I have attempted multiple times to pay.

Business

Response:

A response to the client's concerns has been drafted and will be sent directly to the customer via standard postal mail. Please allow 5-7 business days for mail receipt.

Review: This bank (HSBC NA/N.Y) has been unfairly freezing my money $102,344.69 for weeks and counting. The funds came to HSBC N.Y. as an intermediary to payment instructions my bank in Denmark [redacted] has instructed through it's intermediary bank [redacted] bank to send to my account with my local stock trading company that is holding an account with HSBC Middles east. This seem to be a practice by HSBC N.Y that neither I nor others I know have seen from any other bank.

HSBC NA/N.Y has done this before. They withhold the money with them, then they ask the intermediary banks chain about information about the remitter, which they get, but keep holding the funds and ask for more information and so on and so forth. HSBC knows that because of multiple intermediaries with conflicting interests, the cycle for getting any information can go on for weeks, meanwhile the loss of money, investment and fear for the loss of life savings accumulate a great deal of anxiety for the owner. HSBC N.Y should act more professionally and diligently and be responsible enough and responsive to the information given to them and/or get the contact information/phone and email and then contact the owner of the funds directly and get whatever information they need to release the payments held immediately.

The notion that HSBC N.Y is possibly holding the funds unnecessarily for a long time with seemingly little or no efforts to release them to gain interest on the funds can not be ignored by any average person.!!/

It is really sad that no matter how successful a person is, this seemingly indiscriminate practices of HSBC N.Y is very damaging and demeaning. This is not the first time this happened with HSBC N.Y.

I demand that the bank release the funds to me immediately. I'm a senior citizen who have worked hard for decades in banking and served as director of technology with the largest U.S Global bank affiliate. This conduct and treatment by HSBC NA/NY is unacceptable by all measures.Desired Settlement: HSBC N.Y/N Act immediately on the information sent to them by [redacted] Bank and remit the withheld amount of ($102,344.69) as per SAXO and [redacted] Bank Instructions.

And/or

A call or email to me by those in HSBC NA/NY responsible for freezing my payment instruction to discuss. I'm prepared to give them any officiated information. Refusal of the above requests will trigger my next course of action which is to raise a formal complaint to the U.S Central Bank Authorities./FED.

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) The business indicated that it had "drafted" a response but did not mail it. Therefore I'm not in a position to click "Accept business Response".2) The business (HSBC NA) responded to same complaint I had raised through the Federal Reserve & I rejected it because they did not address all issues.3) I will review their response if/once it arrives in the mail and update Revdex.com if such facility exist.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Another copy of our response issued on December **, 2015 has been mailed out today for review.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

HSBC has not justified why my transactions have been repeatedly confiscated for weeks at a time and released which keeps causing me substancial financial loss of investment and phsycological stress. Also HSBC still refuse to stop this abuse and racial profiling and the seemingly self interest of accumulating interest for weeks on hundred thousand of other people mony for their own profit. HSBC should be investigated for such horible practice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I closed a personal online savings account with HSBC on 9/**/13 and was told I would receive a check in the mail the following week for the remaining amount of money in the account, which equaled almost $9,000.000. It is now 10/**/2013 and I still have not received the check. I have been given the run-around by 4 different people as to the whereabouts of my check, and now am being told I have to submit a stop-payment request, even though last week I was told that the check would be reissued to me via mail on 10/*/13. So, in addition to being over 3 weeks late in delivering $9,000 to me, I was also blatantly lied to about the reissue of my check.

Additionally, I have accrued interest and late fees on credit cards and other bills that I was going to use this money to pay off in September. I believe HSBC should cover the cost of these late fees and accrued interest.Desired Settlement: I would like HSBC to cover all charges I have accrued in the last month while waiting for my check to arrive, in addition to the almost $9,000.

Business

Response:

Dear [redacted]:

Your correspondence addressed to the Revdex.com, was received in the Customer Relations Office of HSBC Bank USA, N.A. ("HSBC"). I appreciate the opportunity to respond.

First and foremost, I am terribly sorry for the lack of communication around the incident described. HSBC strives to provide exceptional service at all touch points and I was disappointed to learn this was not your experience. Be assured the appropriate management has been made aware of your concerns.

Our records indicate that a completed Indemnity Agreement was received on October **. A stop payment was placed on the missing Official Check and a new Check was mailed on October **.

While I regret any inconvenience, this process is intended to protect the integrity of both, your personal financial information and assets, as well as HSBC. It certainly was not our intention to cause you any distress.

Specific to your comments about expenses incurred resulting from the missing Official Check, enclosed is a $75 check to cover these costs. If this amount is not enough to make you whole, please provide me with documentation detailing your expenses.

If you have any questions, please contact me toll-free at ###-###-####. Our office is open Monday - Friday from 7:30am -5:00pm ET.

Yours sincerely,

Review: I made a deposit of 440.00 at the ATM Machine, the machine took my money, a quick message came on the screen saying it was retaining the cash, then a receipt was released with a zero balance. Another customer who was there with me went into the bank to get a representative, the Representative was telling me that there is no one at the bank to help me with this situation, when I was persistent that they must resolve this, he got the Assistant Bank Manager, [redacted], who told me that there has to be an investigation. [redacted], Customer Service Representative also spoke to me and asked what money I had coming out ofthe account and that they would honor the check that I needed to write today. My problem is that the bank encourages you to make deposits at the ATM Machine, but they don't have someone physically on the site to resolve problems. I did not leave the bank with a definate answer as to whether my money will be returned to me or if they will deposit it into my account, I was given this number to check on the status of my problem but only a recording comes on telling me to leave a message. This is the number I was given [redacted] Ext [redacted] or [redacted]. Then I called the number on my debit card which is ###-###-#### I was put on hold for about 10 minutes then transferred to someone named [redacted] and she gave me another number to check on the status of my claim. ###-###-####. I am very upset that at the way this situation is being handled. There is no one on site to take care of ATM problems, and right now I feel like I have been robbed by my bank. I didn't like the fact that no one was capable of even checking the machine, to see that it is not working I even suggested that they put the machine out of working service, because I am afraid that someone else is going to walk up and the machine might spill my cash out to them.Desired Settlement: I want someone to reassure me that my money was not taken from me. I would like either my 440.00 returned to me or deposited in my account,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding HSBC Bank USA, N.A. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: HSBC had MANY issues changing our address, which when we moved meant we didn't geta statement while undergoing cancer treatment. The bank acknowledged the problem - credited a late fee - but are refusing to adjust the late with the credit bureaus. Need this resolved ASAP prior to having our attorney getting involved.Desired Settlement: Repair the credit bureau files as promised.

Business

Response:

A response has been drafted and will be sent directly to the customer via email.

Review: HSBC canceled many small business accounts, including mine. They did not call, or email, but sent a letter to a stale address (never having changed it appropriately).

Then, they sent a check with my balance to the old address, which I did not receive.

I went into a branch to arrange for a new check to my correct address. Now 2 weeks later, I have learned that they will not issue me my check from 90 days from my when I had ordered a new check.

In short, they are depriving me of funds that are mine for over 120+ days.Desired Settlement: I just want my funds returned as soon as possible. I know that this process takes a while, so if there is a class action lawsuit or any way that I can support penalizing HSBC for anti-consumer practices, I would love to take part in that.

Business

Response:

The Customer Relations Office of HSBC Bank USA, N.A. has spoken with [redacted] and arranged for a replacement check.

Review: Per cardholder agreement, this business is required to honor a rewards points contract which would entitle cardholder to redeem points accumulated through use of a credit card for rewards. HSBC is not currently fulfilling this contractual obligation by preventing access to any rewards points redemption mechanism, either via the internet or by phone. Attempts to contact HSBC and redeem points via telephone were met with evasive language and a firm statement that this contractual obligation would not be able to be fulfilled until the [redacted] of September. This customer is attempting to redeem rewards points for the purchase of a plane ticket. Further delays in attempting to access the rewards points redemption will result in the customer paying a higher price for the ticket.Desired Settlement: I would like for HSBC to e-mail a written apology regarding this inconvenience as well as deliver the requested plane tickets at the original discounted rate that they were available at prior to this breach of contract.

Business

Response:

Dear [redacted]:

Your correspondence addressed to The Revdex.com, New York has been brought to the attention of the Customer Relations Office of HSBC Bank USA, N .A.

Based on the information provided, we are unable to locate an account for you. Please contact the Revdex.com with updated account information or call our office at ###-###-#### Monday - Friday between 8:00am - 5:00pm Eastern Time. You can also send us the information via email at [redacted].

Yours sincerely,

[redacted] Officer

Customer Relations

I currently had a no charge checking account with HSBC bank for over 10 years. Since I rarely use the account and as of January 2014 they started charging $20-$35 daily balance under a daily amount. I called HSBC customer service to have the charges removed and close the account. They still want to charge me the $35.00. I am currently unemployed and barely have enough to cover my current montly bills. I wish to have the fees removed and the account closed. I thought if I called customer service they would be more reasonable since I want to close an inactive account. HSBC