HSBC Bank USA, N.A.

HSBC dispute department does not help their customers. They made mistakes on handling my dispute then they never returned my call to fix the mistake they made after their investigation.

I had a dispute with a moving company. The moving company has agreed to refund me the disputed charge. However, HSBC dispute department first made the mistake withdraw the disputed charge back to me, based on the company's draft of terms and conditions the company provided that I did not agree on verbally or in writing. After several phone calls including conference calls, over 3 months period time now. Then neither the person who handled my case, Patrick M, or anyone in the dispute department returned my call regarding their investigation with the moving company, to tell me the result of the dispute which Patrick M told me a month ago that the company will provide the answer in 24-72 hours.

I asked for the manager Blake H[redacted] and Patrick M for over a month regarding the result. No answer. I don't understand how and why HSBC dispute department has to make this so difficult to their customers.

They made mistakes and then took the other side of their own customers instead their own customers when they handled the dispute. Then they avoid resolving the dispute.

Review: ON FRIDAY JAN ** I MADE A $500 CASH DEPOSIT AT HSBC BRANCH AT [redacted]; CUSTOMER SERVICE REPS OVER PHONE GAVE EXCUSES AFTER EXCUSES EVEN SAYING ATM MAY NOT BE AN UPDATED ONE AND WE WOULD NEED TO WAIT UNTIL NEXT BUSINESS DAY TO REFLECT. WENT INTO BRANCH AND THEY GAVE ME AN ITIC RESPONSE THAT THEY WERENT RESPONSIBLE FOR ATMS EVEN THOUGH THEY WERE HSBC ATMS. I NEED THEM TO CREDIT MY SAVINGS ACCOUNT WITH THE DEPOSIT I MADE ASAPDesired Settlement: THE BANK NEEDS TO CREDIT MY ACCOUNT FOR THE DEPOSIT MADE SO IT REFLECTS THE CURRENT BALANCE. ONLINE DOESNT EVEN REFLECT DEPOSIT MADE AFTER IT ORIGINALLY DID THE DAY DEPOSIT WAS MADE

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Review: I opened an account online many years ago because of good interest rates. Soon I began receiving an email every month that they were dropping the rates. The rates got so low I stopped depositing money and only had $50 in the account. For many years I have tried repeatedly to log in online and reset my log in credentials as my email, phone number, and all contact information have changed. I receive forwarded emails from them asking me to simplify my banking and activate my account. I go through pages of questions resetting my log ins and I am told to call customer service. I am on hold for up to 20 minutes every time. When I finally get a human being, they also interrogate me with questions I cannot answer as I have no idea what my account number is. I have $50 in an account. It is my money but they have NO intention of letting me have access to it as if I have a million dollars in there. The agents have no intention of helping me access the money and simply ask me more and more questions, never taking the reference number I was told to provide when I called to reset my log in, even after confirming my name and social security number, they will not let me in to my own account because I can't remember if it was online checking or savings account. I opened this YEARS ago. It is so ridiculous I feel it is a deliberate attempt to hold onto people's money. I can imagine how much interest they earn if they do this to everyone. I want to close my account.Desired Settlement: I want to close my account and have my money returned to me.

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They refunded my balance by check and sent an apology for the poor customer service I received. I do not believe this would have been resolved without the assistance of Revdex.com. Thank you!

Sincerely,

Review: HSBC closed my account December [redacted], 2013 while I was out of the country. There where bank fees posted which where bank errors and they now state they can not credit the account because it's closed and in collections.Desired Settlement: Credit my account and stop collections

Business

Response:

We have received [redacted]'s communication. We will respond directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I paid loan was promised Title Release on June **, 2014. Many phone attempts and promises made by company and I still have not received Titleon my 2005 Toyota Corolla. Can you please advise what I can do?Desired Settlement: I would like my Title released.

Business

Response:

We have received [redacted]s communication. We will respond directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am sorry, but I have been told many times that it is being processed or addressed by a [redacted]. I have yet to receive the Title.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Response sent to client via [redacted] ([redacted]) on 10/**.

Review: Hello,

my name is [redacted] and I give my son [redacted] authorization to speak on my behalf.

The level of incompetence that HSBC Bank has shown in regards to online banking is extremely high. there are health insurance payments (among many others) that were due and were not able to be processed because HSBC Bank failed to properly create my account for online services. I followed all of their protocols and even waited a week for their "security department" (who is only available M-F from 9am-5pm, to contact me. I work for a living and though those times are extremely limited in the banking services industry, I waited and waited for this call.

I expect HSBC to 1) improve their services and 2) I expect to be compensated for the inconveniences they have caused.

I find this Bank to be a failure in regards to proper services provided for their customers.

my followup complaints will be with the federal depository insurance company as HSBC is preventing me from utilizing the services that they (HSBC) are insured for. why should they have FDIC for services not properly provided?

I have spent hours on the phone with service representatives to be told they cant do anything, but they are the ones that created this issue. I have spent more than a week now waiting to hear from them and I am again chasing them to resolve the issues they created. this is not fair and this is not adequate of any banking institute in this day to force customers to miss payments and limit their activities with their own money.

Best regards,

[redacted] & [redacted]Desired Settlement: 1) Improved services

2) better banking Hours

3) compensation for the inconveniences caused by the incompetence created by inefficient policies and procedures.

Business

Response:

October **, 2015[redacted]

[redacted]Dear [redacted]:Your correspondence was referred

to my attention in the Customer Relations Office of HSBC Bank USA, N.A. I am sorry for the difficulty

described. HSBC strives to provide exceptional

service and I was disappointed to learn this was not your experience. Be

assured the appropriate management has been made aware of your concerns.HSBC attempted to

call you on October *, 2015, however, we were unsuccessful. A follow up letter

was mailed to the above address, requesting you to contact us. Enclosed is an

additional copy of the letter for your reference.I regret any

inconvenience caused by the matter; however, your request for compensation is

respectfully declined.To complete activation of the HSBC

Mobile App, please contact us at ###-###-#### or collect at ###-###-####,

Monday through Friday 8 AM to 5 PM Eastern Time.Yours sincerely,Kristopher H[redacted]OfficerCustomer RelationsEnclosurecc: Margaret A. M[redacted], Vice

President – Customer Relations

Review: On the [redacted] of April, 2015, I attempted to use my [redacted] Debit Card to make an online purchase. The purchase was unable to be completed because [redacted]'s Fraud Detection department decided the charge looked suspicious. Because I am currently traveling in Hong Kong, I was unable to receive [redacted] Fraud Detection's phone call to my home number. I attempted to handle the situation through [redacted]'s online secure bank mail, but was told the Fraud Detection department would not verify charges any other way. As I am unable to make a collect call in Hong Kong, I needed to use [redacted] to call [redacted] Fraud Detection in order to have my card unblocked. I did not know that this call would cost me $27.29, and did not learn this until it was posted to my account on the [redacted]. Meanwhile, I asked the Fraud Detection representative to whom I spoke to assure me that I would be able to use the card in the future without problems, and she assured me I would. I also sent a secure Bank Mail to [redacted] requesting to be able to use my debit card both in Hong Kong and for online purposes, and was assured that a note would be made to that effect and I would not have trouble using the card. I then attempted to make two more online purchases on the [redacted] of April and I received an e-mail again stating that the Fraud Detection department had attempted to call my home phone in the United States. Using the secure Bank Mail and Live Chat feature I reiterated that I am in in Hong Kong and unable to answer their call and unable to make a collect call. I was again forced to deal with another Fraud Detection representative who, this time, told me I could not be assured that I would not have this problem again in the future. I asked both the Live Chat representative and the Fraud Detection representative to be reimbursed for the $27.29 phone call to no avail. I then sent a secure Bank Mail detailing my frustration and annoyance with my experience and asking to be reimbursed for the $27.29 phone call and to have some kind of reassurance that I would be able to use my card as normal. Their response was that they are "unable to compromise" and "unable to comply with [my] request" for reimbursement. They also will not give me any reassurance that I will be able to use my card normally nor advise me on how to avoid this kind of trouble in the future. I have done nothing but attempt to use my own debit card and my own money to make legal purchases I have the right to make. Their Fraud Detection procedures have not only made this impossibly frustration, I am scared to use my card because of the trouble I may have dealing with a merchant when the charge is automatically rejected, and rather than protecting my money, it has unnecessarily cost me $27.29 because of their intransigence.Desired Settlement: I desire first to be reimbursed for the $27.29 charge from [redacted] incurred because I needed to contact Fraud Detection in order to use my debit card. I also desire to be assured by [redacted] that I will not have these kinds of problems in the future so that I may use my debit card without fear of having the charges rejected or having to call their Fraud Detection department every time I wish to use the card.

Consumer

Response:

In reference to complaint ID [redacted], I have been contacted by [redacted] through their secure Bank Mail system and they have agreed to refund the phone charges to me as requested. I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The past couple of months, HSBC has been processing Credits before debits. For instance I have a check coming in on a Thursday night for payment, and my direct deposit of a large amount going into my account on thursday night. HSBC processess the debit of the check, transfers money from my overdraft into the checking account, incurring fees, then applies the debit of the direct deposit. I fought this one month and they said they would correct it, so the next pay period , it was the same thing. I thought it was illegal to process credits before debits. They don't want to hear about the processing of credits before debits. I'm fed up with them, with all of these practices. I hope you could rectify this problem. I have my accounts showing that say a check comes in for payment on the 11th and a direct deposit comes in on the 11th. When I speak to the representive, they always say that the check came in on the 10th, when It was cashed at a bank I work in on the 10th, and when I call to review my statements, the recording says, Check # pad on the 11th, overdraft of same omont taken out on the 11th, direct deposit on the 11th.Desired Settlement: That HSBC does not have the right to process Credits bofore debits, and add fees on top of fees in this process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have called customer service numerous times at ###-###-#### get people in India that lack SERIOUS training. I was on the phone for ever an hour spoke to Sri [redacted] and his supervisor Hassan M[redacted] and they were not able to tell me how my monthly payments were being allocated. I am not in the banking business but to me this is very basic information that should be provided to the customer. Furthermore they stated for me to look at my billing statement to obtain the information I was inquiring about, which by the way it is not there. As a customer I have every right to know this information and no one is able to assist me. I proceeded to go to the neareest branch on [redacted] dealt with a Michelle M[redacted] thinking I was going to get my answers and once again forwarded to the same phone number. The branch does not deal with any credit card issues!! It is very frustrating and upsetting that I have spent hours trying to get this information and not getting anywhere. I hope this compliant gets resolved as I will proceed to look into it further having this issue resolved because as I am doing the math looks like they may even be stealing my money for some time... I hope this compliant gets the attention that it needs before I escalated further. Be warned and never do business with this bank not worth it!

Review: On 7/**/13, I set up a payment to take place on 7/**/13. The money, in the amount of $920.00 was taken by the bank from my account on 7/**/13 and a bank check was supposed to be sent to the payee the same day. No check has arrived to the payee's address I indicated. I first inquired from the bank's customer service at phone number ###-###-#### about the payment's non-receipt on 7/**/13 and was told to give it a couple more days. I asked whether the check could be tracked and was told that HSBC has no way of doing that. On 7/**/13 I was told that the check should arrive the same or next day. I demanded to talk to a [redacted] and, unexpectedly, was advised that HSBC has a way of tracking a mailed out corporate check and that doing that kind of inquiry would take three days. I was promised a phone call with the check's information by 8/*/13. Needless to say I received no calls. I called the bank again and was kept on hold for over half-hour until a representative who said that his name was [redacted] informed me that the tracking inquiry was never done because they "did not have a third party authorization" When I asked to talk to a [redacted], I was put on hold again and, in five minutes, told that there was no [redacted] available. Meanwhile, I had to send a payment from another account to avoid collection agency involvement due to the bank's negligence.Desired Settlement: I want the bank to refund the $920.00 it has been holding in some corporate account and pay $100.00 penalty for their failure to provide the service they advertize and for the incompetence and unreliability of their customenr service.

Consumer

Response:

At this time, I have not been contacted by HSBC Bank USA, N.A. regarding complaint ID [redacted].

Sincerely,

Business

Response:

We received the customer complaint and issued a written response to the complainant directly on 10/**/13. Thank you.

Review: On July ** at 10:30 PM, we had made a wire transfer application to Hong Kong and then realized it should be in US dollar instead of HK Dollars. we called HSBC wihtin right after the payment application was submitted. Their customer service person who named [redacted] has confirmed to us she will cancel this wire application for us and told us we can re-submmit a correct one. On July **, we found the wrong aplication had executed and nothing happened to the corrected one. We had call the customer service again, they had no idea what was happening, after transfered our inquiries to their wire department, we found out [redacted] had never sent out the instruction to their wire department to cancel the first wire application. even though her e-mail had finally reach to the wire department, but it was too late to stop the first wire application. The money was send in HK Dollars to our US dollar account in HOng Kong which has caused a long delay and a close to US 1000 dollars exchange rate lost. We had been trying to contact HSBC but they had refused to take any repsonsibility nor even an apology. The [redacted] does not even bother to reply us! Since they charge us close to $150/ month service fee, this kind of service is absolutely not acceptable.Desired Settlement: DesiredSettlementID: Other (requires explanation)

We want a reasonable explanation to ensure we will have reliable banking service and a compensation for the exchange rate we had lost due to their lack of attention on their service.

Business

Response:

We have received [redacted]'s communication. A written response will be issued directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Below is the response from them, I do not consider this is a resolution.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by HSBC Bank USA regarding complaint ID [redacted].

Sincerely,

Business

Response:

This individual was rebutting our Acknowledgment Letter (attached), which just lets the customer know we have received their complaint and are researching the matter. The Bank followed with the customer directly outlining our findings specific to her concerns. 10/**/2014. [redacted]

Review: On June ** 2015 I made a purchase on [redacted] Metals. Inc and I wired $6,711.74 from my bank [redacted] to HSBC (which is the bank used by [redacted] to receive and clear the funds). HSBC never allocate the wired funds in to my [redacted] account as it was supposed to happen, instead HSBC started to ask for all kind of documentation in order to prof my citizenship and even my wife citizenship. All of the requested documentation was timely send and resend for better image quality to please HSBC.

Despite all of that HSBC did not allocated the money in to my [redacted] account. After several calls and visits to the [redacted] branch to find out the reasons why such things were happening (that is two month after the money was wired).

By that time and after several calls to [redacted] and from [redacted] in regard to my unfinished purchase they were nice enough just to cancel my purchase with any penalty.

Then I ask [redacted] to recall my money back from HSBC in to my regular bank account from where the transaction started

After couple of weeks HSBC tell me trough my bank [redacted] that I should apply for a Licence with the OFAC (Office of Foreign Asset Control) in order to get my money back, still without explaining the reasons why for I should go through this. Apparently, because I am an American Citizen and I was born in Cuba as well as my wife that fact makes us really suspicious to HSBC.

Well, I did it. I filled my application with OFAC and three month latter I have my response letter. The letter says that I do not require any special Licensing to do what I am trying to do, there for they will not grant me one.

On November ** 2015 [redacted] Bank forwarded the OFAC letter to HSBC and as of today **/92015 there have being neither response from HSBC, nor my money have being returned yet.

All of that have being after countless phone calls to [redacted] and HSBC (60 to 70 of them in more than 6 month) and another 10 to ** visits to my local [redacted] branch in which I have noticed they don't look at me so friendly lately. HSBC by the way refuses to talk personally to me because I am not a HSBC costumer, not even when I was personally at one branch here in Miami, they say it should be done through [redacted], but they just ignore [redacted] request, and I just in the middle of this situation with my money in a limbo sequestered by HSBC, and dismissed and ignored by them.

As a reference I will provide this Info:

Chase Case #: [redacted]

Federal Tracking #: [redacted]Desired Settlement: I request my money to be refunded to my account and to be compensated for the unnecessary amount of time and energy I have spent trying to correct this situation.

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response received from HSBC is inaccurate. They are referring a numbers of dates in which information was requested by them and was not timely received by some due date, of which I just found out in this response letter. Every time a document was requested by HSBC trough my bank [redacted] it was provided in the most immediately way possible, some times withing the same day, and even more than one time the same information since they even complained about that the quality of the image provided was not enough to authenticate the provided document (which was already authenticated by the [redacted] branch banker personally). I do not accept that excuse after so long (6 moths) as good enough reason to block my funds. I tried multiple times trough [redacted] and personally to contact them, every time I call HSBC to deal with them personally in the regard they denied me any explanation since I am not a HSBC costumer. I visited one HSBC branch with the same results. There should be few phone calls recordings they may have that can be listened to, in order to verify what I stating is true. Due to the holidays I have not being able to contact [redacted] in the regard and request a list of they request dates and my submitted answer dates, but is something that I would to do as soon as regular business days start.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Review: HSBC advertised that they would pay a $25 promotion if I set up direct deposit. HSBC advertised that they would pay a $75 promotion if I set up multiple accounts in a package. I did both and neither promotion was paid.

I have emailed and called several times. The most recently today when the rep pretended the phone was disconnecting and hung up.Desired Settlement: I expect a check for the $100 for the two promotions as I have satisfied all of the requirements for the promotions years ago.

Business

Response:

Response issued to client 01/**/16

Review: The issue involves a cash deposit to an HSBC Bank checking account which simply disappeared. HSBC Bank accepted the cash deposit, initially credited the account, issued a receipt then without notice or explanation, removed the funds from the account and removed the record of the transaction.Desired Settlement: A refund plus interest and for the bank to be assessed a fine. I also want other consumers to know that HSBC Bank 1) cannot be trusted to process a simple deposit and 2) employs unprofessional and unscrupulous tactics such as pretending customers have not made deposits into their accounts.

Business

Response:

We have received [redacted]'s communication. A written response will be issued directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Review: I moved to Colorado and there are no HSBC banks in the area. I need to cancel my account because I need better access to my accounts. I called in to speak to the company and the employee on the phone would persuade me to keep the account instead of closing the account. After stating clearly what I wanted, the employee went through numerous safety questions to make sure the person on the phone was truly me, which is good, but I have never been asked more than 3 of these questions. The employee kept asking security questions until I got one wrong and then stated because that question was wrong, I could not change anything on the account.Desired Settlement: I want my account cancelled and my money transferred to my new bank.

Business

Response:

Dear [redacted]:

Your correspondence addressed to the Revdex.com has been received in the Customer Relations Office of HSBC Bank USA, N.A. I appreciate the opportunity to respond.

I am sorry for the difficulty described. Enclosed, is a check for $298.64 which represents the closing balance of your accounts. All three accounts are now closed.

If you have any questions, or require further documentation, please contact me toll-free at ###-###-####.

Officer

Customer Relations

Review: I made two transfers from my HSBC UK account to my HSBC USA account using the HSBC website. The first transfer was made on 9/** and the second was made on 9/**. On my HSBC UK account it shows that the money has left that account but I do not see it in my USA account.

I called to enquire about this on 10/*, 10/*, 10/* and again today on 10/*. In total I have spent nearly two hours on the phone and got absolutely no where. This is utterly unacceptable and a complete waste of my time. Each time I call I first speak to a customer service representative who then transfers me to an internet transfer specialist. None of the people I have dealt with have been able to help me or seen to have a basic grasp of what the issue is. There seems to be no record of my query in their system. When I called on 10/* and asked persistently to speak to the operators [redacted] or line [redacted]. This request was not granted. Instead I was put through to a department that eventually rang out. Today when I called I insisted I speak to a [redacted]. The customer care rep I spoke to on this occasion in fairness was very sympathetic. He told me that he spoke to a woman in the global transfer department who refused to deal with my request today. He told me that I will need to call back on Monday. When I called on 10/* I was told I would get a response within 24 hour and that my enquiry had been 'escalated'. When I called again on 10/*, again on 10/* and yet again today on 10/* there seemed to be no knowledge of this.

In short the level of service I have experienced from HSBC and been below sub standard. At best it has been appalling. Perhaps this is what most people have come to expect of banks in general. An extremely low level of very poor custom service that in any other industry would be extremely damaging.

I have been with the HSBC for over 22 years. Its an absolute joke the level of poor treatment I have received regarding this matterDesired Settlement: I expect a call to resolve this by no later than 10am on 10/*. I expect the money to be in my account that day. And I expect the interest to be paid on the day that the money has ben missing. I expect any fines that have been made on my US account while waiting for the money to be transferred to be eradicated. I would like to invoice the HSBC for 2 hours of my time (based on over time rates) at $300 per hour plus phone expenses. I can provide copies of my phone bill as evidence. I also expect compensation for the inconvenience caused to me during this last 5 days

Business

Response:

We received the customer complaint and issued a written response to the complainant directly on 10/**/14. Thank you.

Review: they wont put that we paid this vehicle off on my credit bureau report. If we were in default it would be on my credit report for 8yrs or moreDesired Settlement: put it on my credit report as paid off

Business

Response:

Our records indicate this loan was paid in full and are unable to determine the discrepencies with the credit bureaus. We do not have direct access to update the bureau so we have sent the request to [redacted] to update.

please allow 30 - 60 days for updates to reflect on your report.

?

Review: Approximately $4000 was in an account I was unaware that I had as a result of an overpayment in connection with the payoff of my mortgage. I received only one notice of this account at the time that HSBC closed the account. The funds remaining in the account were never returned to and despite calling and leaving several messages with HSBC's unclaimed property department, no one has returned my call. I've spoken to at least 5 representatives at HSBC and they have all been inable to help me.Desired Settlement: I want the funds in my account returned to me.

Business

Response:

A response has been drafted and will be sent directly to the customer via standard postal mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, I have not received a response from the company now have I received the money that was in my account at the time the company closed my account. Accordingly, please keep this case open. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, I received a response from HSBC with a form to fill out for the NJ Unclaimed Property Administration (UPA). This information is available online on the State of NJ Department of the Treasurer website. I conducted a search and there is no record of the funds in my HSBC account being transferred to the UPA, even though the funds were allegedly transferred in September or October.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Although the information may not be found by doing a simple search on the website, a case would need to be opened with the agency to research. HSBC sends the funds to the agency and its up to them to post the information timely. Please open a case with the agency as directed and allow them to research the matter for you.

Review: I had an online savings account that I had for several years. HSBC shut it down due to inactivity without any warning. They sent me a statement on 10/** stating that they shut it down on 10/** but never sent me the money that was in the account. I called Customer Service and they stated to give it 10 business days and I would receive a check. The check never came. I called Customer Service again on 11/** and they stated they sent it to the state and I would have to claim it. When I call the state to claim it, they said it won't show up for 3-4 months. I think this is horrible customer service and honestly unbelievable that they can just shut your account down and send your money to the state!Desired Settlement: I would like to receive my money that they owe me from the closed account!

Business

Response:

We have received [redacted] communication. A written response will be issued directly to the customer within 10 business days. If an extension is required, we will notify the customer accordingly. Thank you.

Review: I've ordered a new debit card to be sent to a different address and they have shipped to my current address instead. I've complained and they told me they would send a new one to the correct address but so far they didn't provide the tracking number of the package and it's been more than 30 days from the first request.Desired Settlement: I want the debit card delivered with urgency to the correct address already provided.

Business

Response:

Call was made to client to discuss outcome of matter.