Hubble Contacts

First off, these contacts are terrible quality and hurt my eyes. I can't wear them for more than a few hours at a time, and Hubble's customer service is TERRIBLE.
They do not warn you before charging your credit card and you cannot cancel an order after it has been charged- even if it hasn't shipped yet.
This happened to me, so I waited for my contacts to arrive and then returned them. That was in February. I never received a refund. I contacted Hubble 4 or 5 times from February to June and each time they said the contacts had not reached their warehouse. I sent a photo of the contacts at the post office to prove I mailed them. I'm out $130 that was never paid back to me.
DO NOT waste your money or put your faith in this company.

Horrible company, horrible customer service, long shipping delay. I waited a month for my contacts, when my package got lost for the second time, they refuse to cancel and refund, they will keep sending you the same email saying check my mail. Not all the contacts are wearable, some have lint type stuff on them. I end up throwing some out. It’s impossible to get anyone to cancel subscription. Company is horrible.

Not great quality contacts
Has lost their package in transit 3 times, but have responded each time and sent a replacement box quickly

Hubble has great quality contacts but their customer service is outstanding. They respond immediately, they have quick and efficient solutions and I feel very comfortable with them. I am so glad I found Hubble.

Great product. I always experience dry eye issue with other brands of contacts I’ve tried, until I discovered Hubble! Their lenses are so comfortable to wear, even if I leave them in for the full day. Highly recommend, especially for people who also experience dry eye issues.

I'm an occasional contacts user. Since my prescription is quite light, I'm more inclined to just wear my glasses. So these contacts are great to have for when I feel like using contacts. When using them, I really haven't had any issues. It's just so very convenient to have them delivered right to your door rather than placing an order and waiting to get a call back at my local optometrist to let me know they've arrived. Hubble takes all that hassle away.

Great product, great price; excellent, quick and friendly customer service.

I'm a big fan of Hubble contacts. Have been using them for about a year and a half now. I find that they are really comfortable and long lasting for daily contacts. In the past I have tried other brands of daily contacts and by the end of the day I was always itching to take them off. Hubble is so comfy for my eyes that I sometimes forget to take them off. Oops. (I have taken naps in them before and been good afterwards)

Hubble Contacts are great! They are so convenient and great quality for a cheap price!

Awful. Too thick and hurt your eyes after a short time. I pay the same price for other contacts that are much lighter. I held up Hubble beside an *** The difference was substantial.

Not great quality contacts
Has lost their package in transit 3 times, but have responded each time and sent a replacement box quickly

I have been dealing with Hubble for approximately 3 years on and off. I can tell you, they are always late shipping, they never ship on time. When you complain, they ignore you and tell you it's coming. I'm sure I'm on a list now where they just ignore my emails. I have tried to cancel several times, and did so once only to give them a second chance, hoping things had changed. Not so, and as a matter of fact, I believe things got worse. I will be cancelling my subscription with them as soon as I receive my current order, which I expect 2 - 3 weeks from now. I can not rely on them any longer to provide timely orders, actually I never could. Thanks for nothing.

Used to be very good. I ordered them with enough time to have a bit of a cross over between my new box and my old box so that I wasn’t gonna have to be blind till the new box came on. I understand things are slower with Covid. I did not expect to be going over 1 month without contacts. Needless to say I had to go buy glasses so I can do my day to day work. When I contacted Hubble all I got was sorry things are slow with COVID. I get that but at the same time your company provides people with things the NEED to be able to complete their day. If you can’t adapt to changing conditions you should close down and call it a day.

First off, these contacts are terrible quality and hurt my eyes. I can't wear them for more than a few hours at a time, and Hubble's customer service is TERRIBLE.
They do not warn you before charging your credit card and you cannot cancel an order after it has been charged- even if it hasn't shipped yet.
This happened to me, so I waited for my contacts to arrive and then returned them. That was in February. I never received a refund. I contacted Hubble 4 or 5 times from February to June and each time they said the contacts had not reached their warehouse. I sent a photo of the contacts at the post office to prove I mailed them. I'm out $130 that was never paid back to me.
DO NOT waste your money or put your faith in this company.

Horrible company, horrible customer service, long shipping delay. I waited a month for my contacts, when my package got lost for the second time, they refuse to cancel and refund, they will keep sending you the same email saying check my mail. Not all the contacts are wearable, some have lint type stuff on them. I end up throwing some out. It’s impossible to get anyone to cancel subscription. Company is horrible.

Hubble has great quality contacts but their customer service is outstanding. They respond immediately, they have quick and efficient solutions and I feel very comfortable with them. I am so glad I found Hubble.

Hubble contacts just informed me that they inspect returned contacts and sell them to new customers.

Hubble contacts just informed me that they inspect returned contacts and sell them to new customers.

Just spoke to a rep over the phone, so Hubble, please don't try to reach out and say "sorry" or "how about this deal to make it better?" because I've already heard it
Basically, once last year and once this year, my subscription had been put on hold just because my optometrist's prescription had expired. Not a huge deal, but they failed to contact me in any way about it expiring, so no warning; I had to find out the hard way when I noticed my contacts hadn't arrived for a while. But the "kicker" is when they tried multiple times to charge my last card on file with them the past 2 months, but thank God it failed because that card is no longer functioning. Now how does a company get away with charging a customer, without providing an advertised product or service? They shouldn't because it's called STEALING! Even when speaking with the email and phone reps, it's like they're brainwashed into thinking there's nothing wrong or immoral about this!
My advise to higher management who reads this: STOP this NOW! You need to seriously change your company's policy! You can't have it both ways: either DON'T charge the customer's card on file and DON'T send contacts if their prescription is outdated, OR charge the card regardless of the prescription and send the contacts. If management can't see or understand this simple point, I don't have hope for this company.

Just spoke to a rep over the phone, so Hubble, please don't try to reach out and say "sorry" or "how about this deal to make it better?" because I've already heard it
Basically, once last year and once this year, my subscription had been put on hold just because my optometrist's prescription had expired. Not a huge deal, but they failed to contact me in any way about it expiring, so no warning; I had to find out the hard way when I noticed my contacts hadn't arrived for a while. But the "kicker" is when they tried multiple times to charge my last card on file with them the past 2 months, but thank God it failed because that card is no longer functioning. Now how does a company get away with charging a customer, without providing an advertised product or service? They shouldn't because it's called STEALING! Even when speaking with the email and phone reps, it's like they're brainwashed into thinking there's nothing wrong or immoral about this!
My advise to higher management who reads this: STOP this NOW! You need to seriously change your company's policy! You can't have it both ways: either DON'T charge the customer's card on file and DON'T send contacts if their prescription is outdated, OR charge the card regardless of the prescription and send the contacts. If management can't see or understand this simple point, I don't have hope for this company.