Huffman Koos Furniture

this customer was sent a craftsman to do touch up on their furniture, she refused repair told craftsman to say this piece needed to be replaced Huffman Koos serviced this customers needs

To whom it may concern,Huffman Koos provides a 1-year warranty on all purchasesIf you purchase Guardian's extended warranty, you must contact them for repairsHuffman Koos is not responsible for damages because after a whole year of usage damages can no longer be considered
"manufacturer defects".Regards,*** ***

To whom it may concern,After receiving customer's complaint, we had a technician inspect the merchandiseInspection results came back as "up to standards." We have already addressed the customer's complaint; therefore, this case should be closed.Regards,*** ***Disputes Manager

Dear ***I do apologize about your recent issues with your purchaseI noticed the purchase is under another customer name Evelyn and the last name not included for privacyHowever, we are allowing a re-select, if you have not heard from the store manager you may reach out to anyone at the
Queens location for further assistanceIf you have any further questions or concerns, please feel free to contact the manager of your original purchasing location Best Regards,*** V***Customer Relations AdministratorHuffman Koos

Complaint: ***
I am rejecting this response because:
I've been told a part was on the way since March 20. At this point just refund my money please. Why should I pay full price for a broken chair
Regards,
*** ***

Hi, Please note a new ottoman has already been ordered as it does come in the fabric of your choiceIn addition, we are sending service out to your home to repair your couch and 1/chair per your previous complaintIt seems service already came out to your home, inspected your furniture and noted what needs to be fixed. Thank you, Alreema V***Public Relations ManagerHuffman Koos

, I am glad that some (lame) answers have
been produced by using the consumer complaint avenue And that other customers may learn my poor choice.The poor response I received from the rep at the company is that all my emails were going to his spam folder yet he never returned one of my voice mails nor when HIS Huffman Koos coworker emailed him on my behalf - no difference, silence I should have reviewed the consumer comments before ever visiting there, would have correctly steered me far away fast.Still no ottoman that I'm paying for that was NOT delivered when promised.NO call / investigation on the damaged done to the building.And even with the screen grab of their AVAILABLE PURCHASE ORDERS - I do not have a clear answer of when my ottoman will be delivered, there are Due Dates listed on their dialog box: 8/31/& 7/20/

Good Morning,We seem to be having a communication problem as our record show we attempted to contact you times If you would be so kind as to call our director of guest services directly at your earliest convenience *** we can resolve this matter immediately Again I am sorry for any inconvenience and appreciate your help with this matter.Best Regwrds,Louis S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I asked if I could pay over the phone and they said it could only be done in personI will go the next time I have availability as they took so long to get me my merchandise, I am not in a rush to assist them
Regards,
*** ***

Hello ***, I have put in a request to cancel your order but you may receive a call from someone other than myself in regards to your cancellationAt this time, I cannot confirm how long the cancellation process will be or how it will take until you receive a refund until that call has been madeI apologize for any delays you have encountered at this time and wish we were able to better assist you.Best Regards, *** ***Public Relations ManagerHuffman Koos

I spoke to [redacted] and [redacted] yesterday in regards to getting their deposit back of $325.75 and has been refunded. If they have any questions or concerns, they may reach out to me. [redacted]Customer Relations Administrator Huffman Koos

Hi [redacted] I am sorry to hear that you have been waiting on your parts for a longer time than expected. However, I do see documentation that you spoke to an agent within our Guest Service department and you were given the tracking number for your parts. Once your parts arrive to your home,...

please give us a call immediately so we can set-up service and have everything completed. If you wish, you can email me directly at [redacted] once your parts come in with your customer ID #[redacted] in the subject line. This way you can have written documentation that you have forward this information to me for your records and mines. Thank you,Alreema V[redacted]Public Relations ManagerHuffman Koos

Hello, I apologize for the issues with the merchandise you refused at delivery. However, it seems this situation was cleared up with our Guest Service Supervisor. I did read over the notes under the purchase this customer pieces were damaged in the hands of our old delivery company. We then...

gave the customer an option to reselect with additional compensation. Her down payment was for $3,650.00 in which left a financed balance of $2,767.86. We reduced her finance balance by $150.00 leaving her with a new finance balance of $2,617.86 and sent her an additional $150.00 gift certification to go towards any item. The customer has re-selected new merchandise with a new color to avoid the wait time and she is set for delivery on 9/2. I am glad we were to assist this customer and correct her issues immediately.Thank you, Alreema V[redacted]Public Relations ManagerHuffman Koos

Good Afternoon,I am sorry to hear about your situation.  I can tell you that your exchange is in stock and ready for delivery. We contacted you on 8/7 to try and schedule delivery. Unfortunately were not going to be able to cancel your order as we ordered a new sectional for you.  I...

will have a member or guest services call you again to schedule delivery of your brand new sectional.Best Regards,[redacted]Director of Sales.

[redacted]
Your previous rejections stated your order was still incomplete. As I previously stated your order is complete and we have been trying to reach you to complete the order.  As for your new rejection stating that you were given different peoples names as the regional manager and he can only be reached by email that simply isn't the case. I can be reached anytime and I am always available to all my guests. I also informed you in my last email of all my contact information.  Again we have your items ready for delivery and we have tried to reach you several times with no success.  I believe we have complied with all your requests. Again I want to apologize for any trouble you had.Louis S[redacted]Director of Sales

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am so happy that I finally received my couch today. I have never had to file a Revdex.com complaint before, and I hope I don't ever have to again.  So as soon as our love seat is repaired, we will be completely satisfied. Jolene B[redacted] at Huffman Koos was the person who made sure that my couch arrived within 24 hours after speaking to her. Wish she had handled my problem from the beginning so we could have avoided this unnecessary stress.  I hope Huffman Koos works out all their problems soon so customers can purchase without hassle.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I agree that this has been resolved now.I would like to add this though, that this action was taken after multiple visits to the site and many shouting sessions. This was such a simple thing to resolve and they made me go to the store numerous times. They threatened to call the cops on me instead of trying to resolve the issue. The experience was terrible, terrible. Never once I felt like they wan[redacted] to resolve the issue, just blow-him-off-this-week has always been their attitude. Their attitude reflects in the way this complaint was attended to as well, for a long time they never cared to respond at all.
Regards,
[redacted]

Jennifer,Your order has been cancelled.  Guest services will contact you no later than Close OF Business tomorrow to complete the transaction.  Ted B[redacted] is not in the office today and I want this matter closed without question.Louis S[redacted]

Complaint: [redacted]
I am rejecting this response because:
Unfortunately it was close to a year before my furniture was delivered after making over a dozen phone calls with no answer. Even the response to this complaint has come over a year since I last submitted it. Eli, the GM at the Queens location is very nasty. Numerous reviews online from various sources only validate my problem. Each and every complaint is almost a duplicate. I in no way was compensated to the degree I should have been. After calling and emailing the Director of Sales, I didn't not even get a return phone call. Huffman Koos does not stock any of the showcased merchandise. Every order takes an extaordinary amount of time to be delivered. The stated timeframe is never honored. I will never purchase from you again and I tell EVERYBODY of my horrible experience. I'm continuing my complaint with the state attorney general in hopes you will be fined and the business will be closed once and for all. 
Regards,
[redacted]