Huffman Koos Furniture

Dear ***, I do apologize about your recent issues with your purchaseI have found out we processed an even exchanged of your sofa and do it being a special other a re-selection was not an optionPer the system this was all discussed via a phone call made to you by one of our guest service
members including the ETA of your merchandiseI apologize for any delays but be assured I started working on purchase immediately after being notified of your issuesIf you have any further questions or concerns, please feel free to contact the manager of your original purchasing location Best Regards, *** *** Customer Relations Administrator Huffman Koos

Mrs***,Again I am sorry for your trouble but we have made several attempts to resolve your concerns and you refuse to allow us the opportunity to make this right. When we delivered your furniture you were well informed the table was on back order and that it would take up to days to come in. You accepted delivery and said everything was complete minus the table that we were both aware of. After delivery you told us the bed was missing slats they have been in stock for a very long time waiting for your to accept delivery. Your sleeping on the floor because you refuse to accept delivery. Huffman Koos has done everything in our power to fix the situation. At no time did we ever make promises.We would like to schedule delivery of your bed slats (again) so your bed in complete and when your table arrived it will be delivered. A full refund is not a solution to this problem as we haven't done anything wrong. Sincerely,*** ***Director of SalesHuffman Koos Furniture

Dear ***, I do apologize about your recent issues with your purchase and started working on your issue immediatelyI have found out we cannot process the delivery of your merchandise until you come in and pay your balanceWe have informed you via phone on the week of 4/that your order was
ready for delivery and you informed us you will come in to pay the balanceWe are giving you a $credit towards your balance for the delay in which I sincerely apologize forI would love for you to enjoy the merchandise you have selected as soon as possibleIf you have any further questions or concerns, please feel free to contact the manager of your original purchasing location Best Regards, *** *** Customer Relations AdministratorHuffman Koos

Good Morning *** ***,I would like to sincerely apologize for your trouble. This entire situation is unacceptable to me and your matter has been resolved. Your new Table Top and End table are ready for delivery anytime you want them next week Tuesday - Saturday. You will get
a call from our guest services department today to schedule delivery. Should you have any further issues please contact me at once.Sincerely,Louis S*Director or SalesHuffman Koos Furniture973-249-Ext

To whom it may concern,*** ***, who is the Sales Manager, has been in contact with the customer and has advised that both the sectional and the buffet have been reorderedThe buffet will arrive this week; however, the sectional is on backorderThis was per the customer's request, as he ordered a
different color, and it has to come from the manufacturerWe have taken measures to satisfy the customer's concerns; therefore, no credit is due.Regards,*** ***

Complaint: ***
I am rejecting this response because: I spoke with *** at 10:am today, 4/18/16. She told me vendor will only replace same exact sofa. The problem is this exact sofa. I requested to select a different sofa altogether or a full refund. neither are being granted; I declined a duplicate of the same item and told this to *** today
Regards,
*** ***

Hi *** ***
First and foremost I would lie to apologize for the delay behind your mattress inspectionAfter reviewing the report I made the determination to exchange the mattress
with out the approval of the vendorIf an exchange will not suffice the only other option would be to reselectPlease advise which one you prefer and we will take the next steps in rectifying this situation for youThank you

I do apologize for any delays in providing this customer with updated informationPlease allow me a moment to catch up on your issue and get things resolved properlyDo you still have the damaged items in home? Is there any updates you would like to provide me, so I am able to assist you
better? *** ***Customer Relations AdministratorHuffman Koos

Complaint: ***
I am rejecting this response because:furniture delivered is also damagedTracks on drawers are either broken or do not workDrawers do not slide in and out easily or not at allObviously, furniture is not inspected when leaving warehouse
Regards,
*** ***

Please be advised that my furnace was repaired for the faulty resevoir tank todayI was not charged for the replacement part although I was for the labor I can live with thatI feel we have made a mutual resolution Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello, I am sorry to hear that you need service done on your couchHowever, I do see you have reached out to our guest service department and they informed you to contact *** for service*** is your warranty provider and they will be the company to service your
merchandise. Thank you, Alreema V***Public Relations ManagerHuffman Koos

Customer is scheduled for delivery 05/27/Customer was already refunded $for compensation but unfortunately we can not give her a full refund and give away furnitureWe will send a gift certificate for $

Good Morning Sir,Again I am not certain where the confusion exists You are welcome to come in a use your credit at anytime As I clearly stated in my previos email you singed a clean delivery slip agreeing that you received your goods in full We have honored your request for a store credit yet you still will not accept your own request Our phone system has just been updated and Revdex.com is also aware of this as I told them my extension recently changed to *** The facts remain that you have an open store credit and we have agreed to your request We also have a singed delivery ticket that you received your goods in full You can call guest services anytime you like *** ** Best Regards,Louis S***

Hello, Again, I sincerely apologize for the issues you have experiencedHowever, I do not see in your rejection that you have refused our offerIn fact you have mentioned what we did to try and resolve the issueI sincerely apologize and again I see your new selection is scheduled for delivery on 09/02/2016. Thank you, Alreema V***Public Relations Manager Huffman Koos

It has been resolved after months of phone calls and no one getting back to meThey were suppose to send me some shelf holders for the china closet which were missing but of course that hasn't happenedI want people to
know the Huffman Koos is the worse place to deal withThat is no way to do business
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** It has been resolved after months of phone calls and no one getting back to meThey were suppose to send me some shelf holders for the china closet which were missing but of course that hasn't happenedI want people to know the Huffman Koos is the worse place to deal withThat is no way to do business. It has been resolved after months of phone calls and no one getting back to meThey were suppose to send me some shelf holders for the china closet which were missing but of course that hasn't happenedI want people to know the Huffman Koos is the worse place to deal withThat is no way to do business. It has been resolved after months of phone calls and no one getting back to meThey were suppose to send me some shelf holders for the china closet which were missing but of course that hasn't happenedI want people to know the Huffman Koos is the worse place to deal withThat is no way to do business

Hello ***, I apologize that your handle broke so soon and I know this could have caused a bit of frustrationI have looked into your purchase and see a part order is in but I just inquired about the ETAIf there is tracking available I will surely forward it to you but I am looking into
this as I reply to you.Best Regards,*** ***Public Relations ManagerHuffman Koos

Complaint: ***
I am rejecting this response because:
Shortly after having submitted the initial complaint to
the Revdex.com, we received a call from *** *** from the Huffman Koos Corporate Office She then scheduled a second inspection for Monday, February 16th During the first inspection, which was performed on January 16th, the inspector confirmed the damage, and had demonstrated the deterioration of the sofa/recliner by tearing-out the rest of the inner lining and wooden structure He mentioned it may have been delivery mishap Regarding the bed, the inspector offered his personal services to replace the thin stilts located underneath the bed, supporting the planks of the platform bed Due to the thin stilts, the planks have bent, forming a curve that have resulted in our continual stiff body-aches This is despite our Memory Foam mattress This problem was non-existent when this mattress was used with our previous bedroom set. On Tuesday, February 17th, the second inspection was performed by a different technician He took pictures of the recliner (which has deteriorated moafter the first technician tore it further apart) and he took pictures of the bent platform planks.During our initial conversation with *** ***, she suggested a bucky-board for the problem with our bed The damaged recliner does not close, therefore it is useless The structure of the sofa has become rather uncomfortable, and lop-sided, as the damaged recliner is now deteriorating the rest of the sofa.The second technician offered to fix the structure of the sofa, which would "bandaid" the deterioration, but the fix is not meant for long-term.Needless to say, we are frustrated, and disappointed with our purchase These were purchased less than months ago, and what we have experienced with this purchase is a nightmare, which is worsened by lack of response since the second inspection was performed I have since then, contacted and left voicemails for *** *** on Tuesday, February 24th, and again on Friday, March 6th In a desperate attempt for a follow-up, I contacted the initial number for scheduling the inspection *** *** *** * and spoke with a representative named *** She sympathized with our situation, and mentioned she had just spoken with *** on another issue, and will mention my name next time she communicates with her I then left another voicemail for *** *** mentioning representative *** with whom I had just spoken I also mentioned that though I understand she has many claims to handle, I am calling one final time requesting an end to this ordeal. As a resolution, we would like to return both sets to the Huffman Koos showroom on Queens Blvd We no longer wish to find a resolution that would "bandaid" a fix to this investment
Regards,
*** *** *** *** *** ***

Complaint: ***
I am rejecting this response because:
1) The ottoman was specially ordered for me, and supposedly ready to ship in March I would still like the ottoman, but I have completely lost faith in Huffman Koos If someone from your company would simply take the time out to make a phone call to the factory to find out if this finished ottoman does indeed exist, I will gladly pay for it and accept delivery Calling the store is nearly impossible, and everyone I speak with there has no idea what is going on, nor do they care to listen to the proposed solution.2) The sofa is still broken The store called me several times, promising a technician from the factory would call me and set up a service appointment My last contact was a call from Mary in the Fairfield store, on April I still have no service appointment
Regards,
*** *** ***

Hi, I am sorry to hear you are having issues with a chair that was delivered to youHowever, per documentation it shows you spoke to the store associate on 12/and 12/in which you were setup for deliveryA delivery date cannot be scheduled without the customer permission, so I can only
assume you were aware of this deliveryJust to confirm your delivery date for your new chair is today 12/and documentation is attached. Thank you, Alreema V***Public Relations ManagerHuffman Koos

Hello *** I apologize about the delays in receiving the missing parts which needed to be shipped from the vendorHowever, I do see the parts arrived on Monday 7/11/and on 7/13/this was confirmed with one of our guest service agentsAs he provided you with information on how to
set up service with the servicing company to get both your chair and cabinet fixed for youI know waiting for your parts was very frustrating from the start but I am glad the parts finally arrived.Best Regards, Alreema V***Public Relations ManagerHuffman Koos