Huffman Koos Furniture

Dear Valued Customer, I apologize that you have not received the refund check as promised. The accounting department will send one out ASAPYou should receive this in 7-days.Thank You*** ***Director of Guest ServicesHuffman Koos Furniture

Hello,I do apologize for any issues you have encountered with getting the proper service from Huffman KoosAs soon as this was sent to me, please be assured I started looking into your issue immediatelyI do have the following update- you have recently spoken to associates from Huffman Koos and
have agreed to accept delivery of parts that have been ordered for youAgain, I apologize for any issues you had and I hope moving forward you will receive everything up to standards.*** ***Customer Relations AdministratorHuffman Koos

Complaint: ***
I am rejecting this response because: The company has been claiming the fireplace has been ordered but has failed to show an actual invoice proving this fact.
Regards,
*** ***

Hello, Refund check will be sent out this week. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi *** I apologize for the major delay in receiving your merchandiseThis is not how we do business and I wish we were able to have a long lasting business relationshipI am willing to process a refund of your $deposit back to your *** *** but I would need the card information to
do soYou can email: *** or call me at *** *** ***, so I can input your card number, date and code to process a refundPlease note I leave the office by 5pm EST daily and would not suggest leaving the card information on my voicemail, if you call after hours. Best Regards, *** V***Customer Relations AdministratorHuffman Koos

Dear Valued Customer, I have looked into this issue and I see that you purchased a *** sofa. *** is the manufacturer and they have their own service team and they take care of their own products. I checked with *** and their technician report states that the sofa
was repaired to manufacturer specificationsI did send an email to *** to see if they will reconsider or provide a solutionI will have someone contact you if *** provides an acceptable resolution but I was informed that the sofa was up to standardsSincerely, *** B*** Huffman Koos Furniture Director of Guest Services

Unfortunately we have a no refund policyI have emailed our regional managers to reach out to you regarding this matterOnce I have a response from them I will forward answer

Hi, I am sorry to hear you still do not have a credit refund but it has cleared on our endThe total amount for $is no longer in the possession of Huffman Koos- this has been released to *** for $and *** for $Please call your financial company or email if you do not see these funds credited back in your account or on your statementIf the company states they do not have the funds or no credit has been released back to you from Huffman Koos within the last two months- please request this in writingWe would need documented proof that the funds have not clear in both accounts to look into this matter further. Thank you, Alreema V***Public Relations ManagerHuffman Koos

Hi *** I apologize for any delays you encountered with the delivery of your furniture after your saleI can update this complaint with the following details- the store was able to provide a loaner set and the new furniture is scheduled for 10/deliveryIf you have any questions or
concerns, please feel free to reach out me via email as you have done prior. Thank you, Alreema V***Public Relations ManagerHuffman Koos

Dear Valued Customer I want to apologize for the bad experience you received. This is not the experience Huffman Koos wants our customers to receive. I did look into your account and it shows that everything has now been taken care of and if not please contact our Guest
Services Department for further helpSincerely, *** B*** Director of Guest Services Huffman Koos Furniture

Dear *** I do apologize that you are not receiving the full service you have expectedThe person *** is myself in which I am replying to this messageI have been working on this issue since last speaking with you to get everything correctedI see you spoke to our special vendor member in which they set up delivery of your sofa for the week of 4/In addition, your special order item will be coming in the last week of April at that time the store will contact you to sa delivery dateI have put in a request to waive any delivery fees and provide you with a $gift card for all your troubles and timeOnce the issue leaves the store I am the person who handles all escalations but if you have any further questions or concerns, please feel free to contact the manager of your original purchasing location Best Regards, *** V*** Customer Relations Administrator Huffman Koos

To whom it may concern,Customer's concerns are being addressedAn even exchange has been approved for damaged itemsPlease see attached for exchange orderIn this case, no credit is due to customer.Regards,*** ***Disputes Manager

Dear *** ***We would be happy to make your furniture perfect. My only problem is we cannot find you in our system and have no record of you ever buying anything from Huffman Koos. I personally checked every sale written on 5/17/and there is nothing for you under your
name. I also checked every directory we have and your name doesn't appear. Over the part two weeks we have tried to call you numerous times with zero connection. Please call our Director of Guest Services at *** *** and he will fix whatever problems you have. As for your disparaging remarks they are incorrect and not needed. Huffman Koos is the highest rated furniture store chain in the North East online and growing every day.Best Regards,Louis S*Director of SalesHuffman Koos Furniture*** ***

Complaint: ***
I am rejecting this response because: sales Order number is *** customer ID is *** date of sale 04/19/2015, and you are saying you don't have any info??? this is the same runaround we've gotten from day one of our complaint to Huffman Koos personnelWe spoke directly to Janet your warehouse dispatcher about the damage to the love chair the day it was deliveredto this day we have heard nothing as to how this is being resolved.We want this resolved ASAP or further action will be taken (legal) There is no excuse for this type of customer serviceAlso be aware that the store sales staff and store manager were no help, telling us they would get back, and never even a phone call.*** * ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

Good Afternoon,?Per your last complaint you asked that we replace your chair which I quickly responded to you that I would be happy to do so but as you know its a Special Order chair and it takes up to weeks to receive the goods. You now reject your resolution offer and now I see your asking for a Chair and Love Seat. As I said before we will gladly stand behind our brand and again were happy to meet your initial demand of replacing the chair. ?Best Regards,?Louis S***

I have forwarded this over to the regional and awaiting approval for an exchangeI apologize on behalf of the service departmentOnce I hear a response backWe will contact to let you know

Tell us why here...a gift certificate will be mailed out today