Huffman Koos Furniture

Complaint: ***
I am rejecting this response because: the same is under my
mother-in-law who did the financing since we were in the middle of purchasing a home and couldn't financeHer name is *** *** (*** * ***)I paid the deposit on my credit card and she did the finance since we couldn't while waiting to close on a houseI can get the customer ID later and send it along, but feel free to reach out to her if need be.
Regards,
*** ***

Tell us why here...Customer received rest of delivery on May7th and also on May 9th our 3rd party technician service went to repair table base which was completedItems ServicedTable BasePlease inspect and touch up the bottom.Quantity: 1Delivery Date: 2015-04-03Cause: Manufacturer DefectUsage: New
or Like NewDelivery Date: 2015-04-03Repair ReportOutcome:CompleteReport filed by Technician Justin S*Craftsman found that one of the legs was missing the barrel nutsCraftsman added barrels and new screws to repair

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Tell us why here...To whom it may concern,Customer has already received an exchange, yet has not reversed the *** disputeServices have been rendered; therefore, this complaint should be closed.Regards,*** ***Collections Manager

Hello, Please note I have informed the customer the below information:You should be getting a call in regards to delivery within a few business days as we are getting the items ready now in the warehouse. In addition, I have forward the email chain to the Revdex.com for further review to notify them that this is in fact what I have informed the customerThe customer also stated they did get a call in regards to delivery but I am unsure if a delivery date was set at this time. Best Regards,Alreema V***Public Relations ManagerHuffman Koos

Hello, I apologize about this customer situation but I was notified about this customer prior to a Revdex.com complaint being filedPlease note this customer is receiving delivery of a new hutch with buffet as well as the last new chair on 9/17/In addition to, the new merchandise this customer
has also accepted receiving additional compensation and we are currently working on pushing her finance agreement back pending the 9/deliveryAll of this was discussed with Tauren- Service Supervisor who has been talking to this customer frequently.Thank you, Alreema V***Public Relations ManagerHUffman Koos

Complaint: ***
I am rejecting this response because:
As stated previously applying wax is not a repairI haven't refused any repair because no real repair was EVER offeredA 15% refund would be acceptable but this complaint is not resolved until I see that refund on my credit card
Regards,
*** ***

Good Afternoon,All *** *** purchased by our guests are third party warranties that are 100% covered and handled by *** ***. Any claims, any product issues that are covered under this warranty are 100% the responsibility of *** *** not Huffman Koos
FurnitureAt no time would we ever be involved with a *** claim unless *** told us they needed to replace the product and they would at that point issue us a credit voucher. After received the credit voucher the guest would be contacted and invited into the store to select new product. If you have the need to contact *** their number is ###-###-####. If *** refuses to assist you and you believe your claim is valid we will absolutely call *** on your behalf and try to help you but we can make no promises. If you have any further concerns please contact our guest services department at ###-###-####.I am sincerely sorry for your trouble and hope your situation with *** is resolved to your benefit and liking very quickly.Sincerely,*** ***Director of SalesHuffman Koos Furniture

Hi ***, I sincerely apologize for the issues you have experienced and would like the opportunity to further assist youI see we have delivered some pieces this year but due to a vendor delay your remaining merchandise was not delivered as of yetHowever, the bedroom set you refused as you
informed the store you have already purchased one at another locationThe latest item to not be delivered seems to be a dining table but the store is calling you and is currently unable to reach youPlease reach out to your original store of purchase, so we can deliver your merchandiseBest Regards, *** * Customer Relations Administrator Huffman Koos

Hello, I apologize about this whole situation as this is not the way Huffman Koos does businessI have sent alerts in regards to your order and someone should be calling you to schedule deliveryI will also submit a $GC for your inconvenience and truly hope you can remain a Huffman Koos
valued customer. Thank you, Alreema V***Public Relations ManagerHuffman Koos

Complaint: ***
I am rejecting this response because:
After numerous times contacting your corporate
office with promises for someone to respond, no one hasAn email from your company from Press the Enter key to open the contact card.">Tauren T*** stated you "do not service the PFP Merchandise". Not only has it been within days of delivery it wasn't even weeks of owning the merchandise. I have been promised many times someone will reach out to meProvided several contact numbers to reach me and my wife at with responses. We have since accepted a delivery of the bed and end table however, we still have the damage to our house that was caused by your delivery service and a damaged dresser
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The service person knows we didn't and couldn't break the armHe also
stated to me that this was a manufacture defect! We are all adults here and the arm is just not possible to sit on and we didn't sit on it or break it in any other way. However I read the reviews of Hoffman KoosI wish I did before I purchased this sofa. They get a star because several other customers received poor customer service after receiving damaged goodsThey are trying to unload damaged goods to their customersI expect a replacement sofa but I wonder if that to will come damagedPlease *** Hoffman koos and read the reviews for yourself and you will see what Im talking aboutI hope this gets resolved?
Regards,
Cindy Panico

Hi *** I sincerely apologize about the issues you have encountered from your purchase but I have begun looking into your complaintI am checking on the parts to see if they were ever ordered for your sofas. Best Regards,*** V***Customer Relations AdministratorHuffman Koos

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time, provided that the table is actually delivered in good condition on July 15, 2015, as promised to me
Regards,
*** ***

Hello, I am sorry to hear you have not been contacted in regards to removing some items from your salePlease note, Huffman Koos has a hour cancellation policy in which customers must come back into the store to cancel in personHowever, I have still sent an alert to the appropriate
persons so we can resolve your issues in a timely mannerYou should be hearing from someone within the store or myself within the next few daysIf you may, please email me at ***, in case I need to update you during the process.Thank you, Alreema V***Public Relations ManagerHuffman Koos

Hello, On 8/24/we do see the check was cashed and cleared on 8/25/I have attached the copy of the cleared check to this response for further review. Thank you,Alreema V***Public Relations ManagerHuffman Koos

Good Morning,Please accept my most sincere apology as this is 100% unacceptable. You will be called TODAY and an exchange will be set up for ASAP depending on availabilityShould this not happen TODAY please contact Sam D*** ***
*** ***Louis S*Director of
Sales

Complaint: ***
I am
rejecting this response because:The business responded on 2/3/16: "I apologize that you have not received the refund check as promised. The accounting department will send one out ASAPYou should receive this in 7-days." I was waiting for the promised refund check before accepting this responseWe still haven't received the check. If the matter is closed I doubt we will ever receive it. I really appreciate your assistance in getting this matter resolved Thank you,*** ***
Regards,
*** ***

Dear Valued Customer, I have looked into this issue and the chair has been approved by the manufacturer to be exchanged. This will ship to us the first week of March. This is a special order chair that we do not stockI thank you for your patience and understanding

Dear *** *** First I would like to apologize for your troubleThere is certainly more to this complain than your mentioningYou have at this point posted *** complaints, caused a scene in our Fairfield Store on Saturday screaming at our store manager, posted your same complaint on our ***
*** *** last night and now Revdex.comYour complaint against Ted B*** is only because he has told you we have no intentions of canceling your orderYou say in your complaint your have no furniture but what you failed to explain is how on two different occasions we attempted to deliver and you refused your delivery in full both times because you found fault with a chairBoth times we ask you to keep everything but a chair that we would swap out for you and you refusedHuffman Koos will always do what's necessary to fix all customer problemsTed B*** has made every offer possible to make you happyYour order is ready for deliveryPlease contact guest services and we're happy to schedule you anytime convenient with youBest Regards,Louis S***