Hyatt Hotels Corp.

Hotel Management has contacted the guest and found a resolution

Our property has resolved this matter directly with the guest

Initial Business Response / [redacted] (1000, 6, 2015/09/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hyatt.com We have attempted to contact the guest multiple times to resolve the guests concerns with no response from the guest Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Im sorry but my phone is with me 24/due to my work needs Im cheking my voicemail evry min No phone call came or voice mail / text Please contact me to my cell phone XXX-XXX-XXXX Even if it going to voicemail please leave name and phone number and ill call back Thank you Final Consumer Response / [redacted] (2000, 12, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke to [redacted] from gust relation ( was super nice ) And agreed on $refund check that will be mailed to me in 3-weeks from the 9/8/ And explain to her what need to be correct with hotel management Thank you Final Business Response / [redacted] (4000, 10, 2015/09/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hyatt.com I have contacted the guest and resolved to his satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf hotel does in fact go back to its original offer of $refunded in a check made payable to Earnest [redacted] , night stay In a King Club Suite on 15th floor with late check out of 2pm, with club access and $voucher for dinner at Daily Grill, room and voucher valid for a year to give us time to find a suitable day to use room and food voucherHopefully, someone will contact us via phone or email to let us know that they are indeed going to stick by their first offer and when we can expect for processing of refund to begin and when will vouchers be mailed to [redacted] ***, OK or when they could be available for pick up at Tulsa locationIf they stick to this original offer, we gladly will accept this as a true and final settlement on the mistakes made during our wedding and next day Sincerely, Earnest [redacted]

Thank you for taking your time to provide your additional feedbackHowever, we did review the process used by our hotel to access the smoking fee and find all was appropriately handled We do stand by the decision of the hotel of not refunding the smoking fee charge

Complaint: [redacted] I am rejecting this response because: In my communication with the customer service department at Hyatt, I explicitly told them that I will refuse to accept their response if they do not give me the investigation report, if there is any, which I doubtvery muchHowever, I will not take any further action on this issue Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

The General Manager has attempted numerous contacts to attempt to resolve with no responseAny further concerns should be directed to the hotel’s General Manager for assistance

Management has reached out to the guest to resolve

they couldn't even answer Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I spoke with the administrator in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI've been offered a 50% discount, on my stay, which is reasonable Sincerely, [redacted]

Guest has been contacted and a resolution found

The guest has been contacted and been given the point credit from his stay as well as compensated for the lack of follow up

The hotel has attempted to contact the guestThe guest has been refunded for their reservation and the hotel is awaiting the guest to respond so they can address the situation with the child's clothing and apology

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @hyatt.com Our guest showed up at the airportThey didn't understand that they needed to call for a shuttle pias our shuttle doesnt continually runThe other shuttles at the airport assummed the guests had called so they were advising our guest the shuttle would be through shortlyOnce they realized they needed to call they were highly upsetThe shuttle came right out which took approximately 15-minutes (which is the distance from the hotel)When they arrived at the hotel they were still upset and wanted answers as to why they waitedThe desk agent explained the shuttle process to themThey then went to their roomThe next day they took another flight out to their homethey were upset at the rate they had and didn't understand the shuttle service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no indication on the reservation confirmation that you had to CALL for the shuttle serviceThe other shuttles at airport do NOT require callingHyatt are liars and cheatsWhen the shuttle came for us after an hour, they had people in the shuttleIt did NOT come directly from the hotel to pick us upI am tired of their attitude and their lack of customer serviceIt is really pathetic and unprofessionalI will not accept what they are sayingThey give no apologyIf you do NOT have a working cell phone to call it is difficult to leave your luggage and go to make a phone call at the airportIn addition I had a broken arm and I was in a cast so it was much more difficult to do thisAgain, there was NO indication to call for the shuttleThey are a bunch of bad business people and hopefully the message will get through to others via social media and complainingI will continue to fight thisI am not satisfied Final Business Response / [redacted] (4000, 13, 2015/09/14) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hyatt.com We have attempted to contact guest to resolveGuest has not responded to our attemptsGuest can contact us directly for further assistance

Guest has been contacted and compensation offered for their frustrationsGuest accepted compensation offer and is satisfied with the offer

The guest has been contacted and a resolution foundCompensation has been offered for frustrations

The guest has been contacted and a resolution has been met

The hotel has contacted the guest and apologized for the inconveniences as well as processed a full refund

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hyatt.com Reached out to guest and issue was resolved to his satisfaction