Hyatt Hotels Corp.

After careful review, we have determined that the upgrade and the price quoted was correct.

Our property has contacted the guest and has resolved this matter.

The guest has been contacted and advised that we are actively working on a resolution.

Hotel management has been working with the group's main contact for resolution. The main contact will be in touch with the group's attendees regarding resolution.

We have contacted this guest and have resolved this matter.

The guest has been contacted and this matter is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], hotel management is working on resolution.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have refunded the charges on my credit card.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If hotel does in fact go back to its original offer of $432 refunded in a check made payable to Earnest [redacted] , 1 night stay In a King Club Suite on 15th floor with late check out of 2pm, with club access and $50 voucher for dinner at Daily Grill, room and voucher valid for a year to give us time to find a suitable day to use room and food voucher. Hopefully, someone will contact us via phone or email to let us know that they are indeed going to stick by their first offer and when we can expect for processing of refund to begin and when will vouchers be mailed to [redacted], OK 74008 or when they could be available for pick up at Tulsa location. If they stick to this original offer, we gladly will accept this as a true and final settlement on the mistakes made during our wedding and next day.
Sincerely,
Earnest [redacted]

Hotel management has attempted to contact the guest with a resolution.

Guest has been contacted and his issues resolved directly with him.

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: [redacted]
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@hyatt.com
We have made our final attempt to resolve with the guest and are awaiting their response.

We have reached out to our guest and have addressed their concerns.

Complaint: [redacted]
I am rejecting this response because:I do see either the corporation or the property adjusted the point cost to the right amount and I very much appreciate that. However, I have not received any correspondence...

from either party yet. The points adjustment is good enough to address the first concern. I still wait to know how the second concern (the assigned room is one tier lower then what I booked for) can be resolved.Thank you Hyatt Corporation for your willingness to solve the problem together with me.
Sincerely,
Nan [redacted]

Hotel Management has spoken with the guest and compensation given.

The guest has been contacted and the guest concern has been resolved

Upon our research, the guest did not stay at a Hyatt Hotel. The guest has been contacted and advised of this.

Hotel management has reached out to resolve the guest's concerns.

We appreciate your patience as we investigated this complaint.  This member’s account was made inactive due to multiple violations of the World of Hyatt program including the submission of fake documents as part of a tier-match program.  We have been in touch with the member, and he...

understands why his account was deemed inactive.  We believe that this matter was handled correctly, and we do not believe that any further communication or action is necessary.  We welcome any further questions that the Revdex.com may have.

We have researched the situation with our local hotel team.   The local hotel has attempted to speak to the guest and have been unsuccessful.    The certificates in question are not issued by us and we recommend the guest purse with local authorities based on any fraud which they may...

have been the victim of.   We do apologize for any frustration the situation has caused but are unable to provide any additional resolution due to the certificates not being sold or issued by Hyatt.