Hyatt Hotels Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Executive management has addressed the guest's concerns with her directly

Guest has been contacted and resolved the issue directly

Guest has been contacted regarding his concernsCompensation has been given to guest for frustrations

Hotel Management has reached out to the guest to resolve the issues they faced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:Hyatt corporate office contact me, promptly asked for my address, and mailed me a refund chequeI'm not sure why this wasn't the case when I contacted them
directly before getting Revdex.com involved
I have reviewed the response made by the business in reference to complaint ID 10887387, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Management has contacted the guest regarding her concerns

Complaint: ***
I am rejecting this response because: The statement your membership account does not have sufficient points for this reservation" is not correct, as the confirmation email clearly shows that it requires zero points
Therefore, the alleged system error mentioned in the email (allowed reservations to be made without sufficient points) does not make sense to me either."We have received your reservation cancellation." is also a statement, as discussed in the original complaint.
Sincerely,
*** **

Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hyatt.com
Reached out to the guest in regards to their issues and offered a resolutionWe have not received a response from the guest

Initial Business Response /* (1000, 7, 2015/08/20) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hyatt.com
Claim was filed with Insurance company and guest was advised that insurance is handling the complaint

Initial Business Response /* (1000, 10, 2015/09/22) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hyatt.com
Hotel has attempted to contact guest multiple times with no response

Complaint: ***
I am rejecting this response because:I agree with Hyatt Corp's response that points can be refunded to my account for cancellation of the reservation because points were redeemed for the reservation, although I was not very familiar with the terms and conditions statement listed in the response.BUT as they said, it's a system error made by the corporation (rather than the consumer side)I request a compensation for cancellation of my trip and adjustment made on my travel schedule in a certain amount of Hyatt Gold Passport points (or other format)Please be aware that and no one other than the company itself should pay for your system error.It's easy to prevent loss by writing such a term in your terms and conditionsBut please show your value for your customer for take their loss and disappointment into account"We made a mistakeWe won't let you take advantage of this mistakeYou can cancel if you want." It's not an attitude for taking responsibility for a company like HyattI didn't mean to find a mistake of yoursIt's your mistake that led me make a travel planFor me a 0-point reward night could be a promotion that attracted me to travel in California
Sincerely,
*** ***

Hotel management has spoken with the guest to resolve directlyCompensation has been offered

Guest has been contacted and compensation provided for frustrations

Hotel management has contacted guest and resolved guest's concerns