Hyatt Hotels Corp.

The guest has been contacted and given the remaining funds on the gift cardsThe guest was satisfied with this

The guest has been contacted and a resolution has been found

Complaint: ***
I am rejecting this response because: Yes they contacted but still refused to give me a refund bit instead offered me a night in one of their hotels and I told them no I'll never stay some where that takes people and then say
I checked in and then turn around and say oh you didn't check in but we're still keep your money and make you stay with us I find this to be distasteful and bullying in which I'm not willin to acceptSince the accident I haven't been able to work and every penny is needed and not only did they take the money off my card bit also made it so that I had insufficient funds fees as well bit not even asking for thst I just want what they took from me thats all
Sincerely,
*** ***

The hotel management has confirmed that the charges are legitimate and therefore they will not be reversed

Billing concern resolved with the guest

The hotel has been communicating with the guest

Guest has been contacted and resolution found

We have contacted the guest and resolved this matter

Guest has been contacted regarding her concerns and resolution has been found with the guest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@hyatt.com
We resolved a system error on Mr***'s account by honoring a promotion in advance of the earning requirementsMr*** thanked
us for the assistance
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hotel Management has attempted to contact the guest to resolve his concerns

The hotel management has been in contact with the guest and the corporate office attempted to confirm the status with the guestWe consider the guest's concerns addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Beth ***

Management has communicated with the guest regarding their concerns and resolution

Hotel management has reached out to the guest to resolve

We have contacted our guest and a resolution has been met