Hyatt Hotels Corp.

Attempted to contact guest to resolve but no response has been received

Our property has communicated with the guest and has resolved this matter

Guest was contacted and resolution found

Upon our research and review, our records show the guest acknowledged to smoking and the smoking fee upon check out and therefore the charge will remainThank you for contacting us so we were able to confirm all steps were appropriately taken in regards to the smoking fee

This has been resolved.

The hotel has processed the refund and the guest has been contacted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Junya [redacted]

Complaint: [redacted]
I am rejecting this response because: the response stated that I have been contacted by the establishment for a resolution and I have not. After the ordeal with the establishment I ended up being out of $250...

worth of late fees for things I couldn't pay because of the companies negligence.
Sincerely,
[redacted]

The guest's claims have all be validated and discount offered for the 3 reservations held. Guest did correspond with the Guest Relations department to get this rectified.

Initial Business Response /* (1000, 8, 2015/05/08) */
Contact Name and Title: [redacted] Asst Dir
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]
We have contacted our hotel in Seoul and they confirmed that the Best Rate Guarantee was indeed honored. In addition, we reached...

out to the guest and apologized for any miscommunication or frustration he experienced. We will continue to work with the guest on future BRGs to ensure this challenge doesn't occur again.
Thank you,
[redacted] Assistant Director of Guest Services
Initial Consumer Rebuttal /* (2000, 10, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Guest has been contacted and resolution found with the guest.

Hotel management has contacted the guest and resolved with the guest directly.

Hotel management has contacted and resolved the issues with the guest directly.

Initial Business Response /* (1000, 6, 2015/09/29) */
Contact Name and Title: [redacted]
Contact Email:[redacted]
Guest has been contacted. The hotel has not charged [redacted] for the reservation. The guest has been advised to contact [redacted] for...

the refund.

Complaint: [redacted]
I am rejecting this response because: I did make a phone call to Mr. [redacted] from Hyatt Corp.  But I did not say a single word on accepting the decision made by them. Actually I'm still waiting for Mr. [redacted]'s email reply to my email dated on May 11th.I still don't think closing my account is the right way to solve this problem. My friend helped me to register my Hyatt account. Since then I was staying with Hyatt all by myself using that account. There might be some issue on gaining the elite status from the very beginning. But even since the first stay. I did not violate any terms.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/13) */
We have reviewed the claim made by the guest and followed up with them regarding this issue. We have informed the guest that as she was the guest who stayed in the room, and her card was swiped at check in by her, that she is responsible for...

payment on the room. She was informed at the time of check in that the card on file was declining and her card was authorized at that time before giving her keys.

Guest has been contacted and reservations have been updated accordingly.

Guest has been contacted and concerns resolved.

Complaint: [redacted]
I am rejecting this response because:The issue has not been resolved. The credit card has yet to be refunded for the transport and lost immigration form as promised, and the points have not been returned to our Hyatt reared accounts as...

requested.
Sincerely,
[redacted]

We have attempted to contact the guest to offer assistance though we did not receive a response.