Hyatt Hotels Corp.

Guest has been contacted and and assisted with his concernsGuest was pleased with our resolution

Initial Business Response /* (1000, 7, 2015/08/20) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hyatt.com
Guest was contacted by hotel and hotel resolved the guests concerns to his satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHyatt Place has agreed to give me a full refund of my room- I will
accept this It was take weeks to receive my check from themThank you for your cooperation-
Sincerely,
*** ***

Comp***nt: ***
I am rejecting this response because: *** *** *** Management Team could not exp***n why my vouchers were usable and then not usable after they found their voucher problemApparently it is their ownl management problemThis is why I comp***ned to Revdex.com, and I hoped Hyatt Global Contact could handle thisHowever, Hyatt Global contact sent my comp***nt back to *** *** ***, where the incident happenedThe manager Till Martin did not answer my question, pretend not knowing everything, and use humiliating language in his emailI forwarded his humiliating email to Hyatt Global contact, and the person who is in charge of this, did not make any comments and did not reply.
Sincerely,
*** ***

Hotel has communicated with the guest to resolve

Initial Business Response /* (1000, 6, 2015/10/22) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Guest has been contacted by hotelGuest has not returned communications with the hotel regarding their experienceIf the guest
would like to discuss further, please contact the Hotel's General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to add that Hyatt was very responsive as
well as understanding of the time and frustration I have had on the matter and compensated me appropriately. Thanks a lot for your help in the matter!
Sincerely,
*** ***

Guest has been contacted regarding their concerns

The hotel has contacted and resolved directly with the guest

The guest has been contacted and compensation offered by the corporate office

We have investigated this instance and we believe that the compensation that was issued was fair and reasonable

The guest has been contacted and concerns addressed

Guest has been contacted and concerns addressed

Guest has been contacted and compensation givenWe do feel the compensation given is adequate for the concerns the guest has presented

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.While I appreciate Hyatt
resolved the issue in just one email, I shouldn't have gone through all of thisHyatt acknowledged the terms & conditions are ambiguous and don't include nor exclude the rates obtained via a mobile appThey also advised management was well aware of the issue, pretty odd since none of the managers and reps I talked with seemed to be aware ofLong story short, Hyatt not just acknowledged the mistake with the T&C but also matched the rate I had from a different third party and offered their help if there was any other reservation where I had the same issue so they will correct itThanks!
Sincerely,
*** ***

Hotel management has attempted to contact the guest to resolve their concernsCompensation has been provided

Guest has been contacted and resolved