Hyatt Hotels Corp.

Revdex.com:
Hyatt corporation has been professional, helpful and resolved the issues fully and completely. They have met and exceeded my expectations.
Sincerely,
Robert [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: my family stayed in a separate room on the Upper Floor with low and noise levels and disturbances and receive the full refund for both days. I expect Hyatt to treat me the same way it did my family and give me a full refund. If Hyatt refuses   to issue a full refund I want explanation why we are being treated differently. The same policies should apply to all Hyatt guests, if corporate office would check the call records and the complaint log my room had the highest amount of complaints and noise disturbances and inappropriate actions. Also if corporate would check with front desk when I checked in I informed them that my fiance has anxiety and requested a quiet room. Not only did the youths approach my fiance and make inappropriate conversation. They also approached my sister in the parking lot making inappropriate comments. I would be expecting a call from corporate. If corporate does not contact me I assume they have given up on this issue.
Sincerely,
[redacted]

The hotel has contacted the guest to resolve directly. The guest's concerns have been addressed.

We have contacted the guest and have resolved this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The guest has been contacted and advised that the stay was not eligible for Gold Passport credit per our programs terms and conditions.

Our property has resolved this matter directly with the guest.

The guest has been contacted and a resolution found. Compensation has been offered for frustrations.

This has been resolved with the guest.

Complaint: [redacted]
I am rejecting this response because:I received a response from a customer service representative of Hyatt delivering the edict from management that no changes in my situation were warranted. As management apparently does not wish to engage me directly, nor do they even wish to address the central tenets of my case, I cannot cede the issue of "fairness" to them without stating the facts of the case that they have chosen to ignore:* In prior and following marketing communication Hyatt has sent me, they have clearly stated targeted offers with verbiage such as "this offer is only valid to the recipient of this mail"  There was no such language in the email offer to which I responded, and therefore, no basis upon which to discriminate against applications in this regard. * The link and subsequent application form that I used to apply for the credit card was identical to everyone that applied for the offer. So if there was any hidden fine print language at any point mentioning that the credit card only offered Hyatt Gold Passport Platinum status (fine print that I did not see anywhere), that part was the same for everybody as well.In summary, there was nothing in the offer that was advertised that limited who was eligible to apply for it, and nothing in the application process that differentiated anybody's application.  Once my good-faith application for this credit card was approved, a credit card was sent to me, and I was bound by the credit card's conditions, there was nothing differentiating me from the other people for whom Hyatt has honored their offer in full.As of now, Hyatt has done nothing to prove the "fairness" of what has been offered to me to this point, while I believe that I have shown that they are engaging in arbitrary discrimination against me.  As always, I remain willing to speak with actual management of the Hyatt loyalty program to discuss the merits of my case, and I continue to hope that they will show empathy towards someone that has been a local customer at their properties for many years in the past, and, hopefully, for many more years to come.
Sincerely,
[redacted]

We have contacted the guest and have resolved this matter.

Our office has attempted to contact the guest regarding his concerns from his stay to attempt to resolve. We have not heard back from the guest at this time. Compensation has been given.

The hotel's executive management team is working with the guest directly with a resolution.

The hotel has contacted the guest and resolved the guest's concerned directly with her.

The guest has been in communication with both the hotel and corporate office regarding their concerns from their experience. We have provided the guest with what we believe is a reasonable offer to resolve their frustrations and while they have initially agreed to the offer, they have been...

unwilling to accept our offer. Our offer does remain open if they would like to contact us to discuss further. The guest can contact us at [redacted]@hyatt.com if they would like to accept the original offer.

Management has contacted the guest to resolve their concerns.

Hotel Management has attempted to contact the guest with no response.

Guest has been contact and compensation offered.

Guest has been contacted and point combining form has been completed.