Hyundai Motor Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.A copy of the vehicle title has been faxed as requested to the numbers provided...

by the customer on multiple occasions.  Upon receipt of the customer’s concern, we have faxed another copy.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A copy of the customer’s payment history in the format requested was faxed to...

the customer and their GAP insurance company as of the date of this response.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My insurance agent sent them dozens of requests for the LOG over the last month. She just kept getting put off with messages that things were delayed because of the holidays.
I also called several times and was not told of the missing information until I insisted that my call be escalated to a manager. Every time, they pressured me to make payments even though it seemed they were purposely delaying the claim processing. It felt (accurately or not) like they were trying to delay as long as possible to get additional payments from me in addition to the insurance money.
Only last week was notified of the missing items. She then sent them the information they requested immediately via email, but they claimed they had not received it.
Maybe it is just incompetence in communication, but I was given conflicting information on my calls, was not notified of the problem with my claim, and was not able to get anything resolved until I talked to the Revdex.com, therefore, I still am not confident that this company is really interested in providing good customer service.
I am happy to hear that they are processing the LOG, finally, after more than a month of this back-and-forth. Thank you for your assistance.
Regards,
[redacted]

We
thank you for bringing this issue to our attention.  The Excess Wear & Use charge for the two
keys is being removed from the account.
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 [redacted]my contract states $ 501.25 for principal and interest that is to be applied 1st, only the last few months have you applied late charges 1st, also I received a western union receipt from you with someone's bank card info, I was nice enough to call and state $40.00 was not mine, you reversed my payment and reposted my correct amount! How can you send me someone's bank card info with today's fraud! That's a really big violation! I make one monthly payment always for $ 501.25 never exceeding 30 days. This is not fair @all. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The letter the customer is referring to, dated 9/8/2015 was issued in error and...

the customer has been advised as such.  HMF informed the customer that the outstanding account balance is $2,518.24 on 09/11/2015. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response the payment the customer referenced was returned due to invalid checking account information provided by the customer. Additionally we have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment history.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our original response, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Leased a car though Hyundai Motor Finance. Turned the car in at the dealer and leased
another. Never missed a payment and was never late on 4 years of payments. The vehicle
had a scratch on the rear door. The dealer said the scratch would not be a problem when
we leased the new car. Hyundai never sent an inspection report. Hyundai claimed they
sent a bill for 231.43 for the scratch. I never received a bill. I noticed on my credit watch
service that my credit score was lowered...Hyundai motor finance said they sent one bill to
me and attempted to call me once...However we never received a call or message.
After talking with them they do not send an inspection report, an email, or a second notice
of non-payment. They reported me to all three credit motoring sevices but after paying
The bill for the scratch they only reported to one of the credit services the bill was paid.
Now 7 months later I am still working with the other two credit bureaus to repair my score.
NEVER again will I deal with Hyundai...They lied at the dealership and the people at
Hyundai Motor Finance are the least friendly and arrogant of all the other car dealers I have dealt with. I had leased five other cars prior to Hyundai, and just turned in a leased Honda, where the system and people were a pleasure to work with...

I will never consider Hyundai again, and when asked about the car by anyone I always
tell them not to look at Hyundai.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer made an attempt to make a payment on 3/11/2015 for her 3/5/2015...

due date, however, they entered their banking information incorrectly, resulting in the payment being returned by the bank Unable to Locate.  The account then ran past due and accrued a late fee.
HMF has waived the fee that accrued as a courtesy to the customer.
We would like to thank the customer for taking the time to contact us.  HMF is committed to providing our customers with excellent service and your satisfaction is important to us.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[i was told by them that it was reported negatively on my credit, if they respond that as of todays date no negative items were reported to my credit by them then I would be satisfied, like this if any issue comes up with the credit bureau I have their response as proof]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution reached my myself and Hyundai to be satisfactory.  I appreciate Hyundai taking the time to discuss my concern at length and allowing me to move forward with an investigation of my concerns. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per the customer’s lease agreement, any taxes that come due are paid by HMF then...

billed to the customer. The customer has previously been advised on the procedures to follow for an abatement to be filed.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Per our previous response the customer is responsible for canceling their Autopay and has multiple methods of cancelling the service, not solely via our website.
A refund for the payment in question will not be issued as it has been applied toward the customer’s contractual obligation.
Additionally, due to the customer’s state of residence, a payoff quote can be obtained through a licensed car dealership.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
In reviewing the customer’s concerns, we have found that the credit reporting...

for her account accurately reflects her payment history.  She had previously asked us to investigate the credit reporting for her account and we found and advised that the reporting was accurate.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This is their story......the truth is numerous payments were made the same way several times and this time they are making up a story that is not true.....at this point as I have stated I have decided to let my bank handle it and am cutting them out of the transaction.....I am responding  to this because this is also very poor customer service on their part.... as previously stated numerous prior payments were made in the same way.....lastly I still believe it is and was their fault...and any business that has any real code of ethics would favor for the customer.....I would understand if this had happened before but it had not....I will just not be doing business with them ever again!!!!!!!!Lastly Ms [redacted] is one of the most incompetent persons I have ever spoken with and if Hyundai employs people like her I again want nothing to do with this company!!!!!!

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The late fee in question has been waived. In addition, we have reviewed the...

credit reporting for the account and confirmed that it accurately reflects the customer’s payment history.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have been in contact with the customer regarding this issue. We are currently...

awaiting a corrected title from the Arizona Department of Motor Vehicles. Once received by HMF, the perfected title will be issued to the Ohio DMV via currier service. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.