Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have spoken with the customer and advised of the necessary paperwork to...

revert the title to the correct state.  Additionally, as a token of our regret for the service provided, we will be offering a gesture of goodwill.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has returned the vehicle as requested since the date of this...

complaint. 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s account was past due as a result of multiple payments that were...

taken back from her bank as “Customer Advises Not Authorized” and “Authorization Revoked by Customer.”  They were not returned for having non-sufficient funds.  The payments returned were received on 8/16/2015, 9/16/2015, 10/15/2015, 11/16/2015 and 12/16/2015.
As such, the payment history on the account is accurate as were the fees accrued.
The customer has since provided replacement payments and her account is current as of the date of this response.
HMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, we have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment history. Under the Fair Credit Reporting Act, we are required to report accurate information. On 10/05/2017, we received payment from the customer that satisfied their lease. The lease is now paid with no balance remaining. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We have confirmed that the title has been delivered to the customer’s address of record. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

FWS/JM&A Group is now who Hyundai dealership is using.  Planet Hyundai was purchased by a different owner.  It is no longer Planet Hyundai.  My contract number was [redacted]   with VIN #[redacted]  The cancellation was processed February 23,2015 per Don...

from selling dealer due to a trade.  Planet Hyundai stopped selling Fidelity Warranty coverage on May 1, 2013.   Fidelity Warranty told me that the sister dealership, Centennial Hyundai, received notice to  credit me  my refund on February 23rd.  I have no luck talking to anyone overthere.  They told me weeks ago that they sent it Hyundai Motor Finance.  Now the Fiance company is delaying issuing a check.  I would like to see them dinged for this action.

We can confirm a Massachusetts abatement request was filed for the customer.  Please allow six to eight weeks for the abatement request to be reviewed by the state . If the state determines a refund is to be issued,  that refund will be mailed to the customer at the address on file once it is received by Hyundai Motor Finance.
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.A letter of guarantee with the value referenced was previously faxed.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Per our previous response, we have contacted the customer’s [redacted] insurance company, who has confirmed that they have received all requested documents from HMF. Additionally, per the customer’s contract they are responsible for the account until the balance is paid in full. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the terms and conditions of the contract, the customer is being billed for a...

Disposition Fee as well as Excess Wear and Use charges.
We will contact the customer directly to discuss the charges and his concerns.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s vehicle was repossessed due to delinquency.  Prior to...

repossession, the customer was notified of the delinquency via monthly statements and separate letters. 
The customer has applied to reinstate their loan and HMF is in the process of reviewing the request.  However, even if reinstated, we would not be able to restructure the loan to result in a lower payment as refinancing is not a product we offer.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

At Genesis Finance USA our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.We have reviewed the credit reporting for the account and confirmed that it accurately...

reflects that the account is current and all payments were made on time.Genesis Finance USA would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 84-GENESIS-7 (844-363-7477), Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer made two payments in July 2016, then contacted HMF to request a...

refund of one of the payments in question.   A refund check was issued to the customer on 8/12/2016.
The customer has since contacted us on 8/18/2016 and requested that the check be voided and the funds be applied back to the account. Per the customer’s request we have reapplied the funds with the original effective date of 7/18/2016.
As the refund was issued within the timeframe originally quoted, we will not be able to compensate the customer per his request.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

The customer was billed the adjusted lease balance per the terms and conditions of their contract. Additionally the customer was previously informed that there was additional sales tax due on the account that caused the adjustment from $2,494.94 to $2,518.24. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.A copy of the vehicle title has been faxed as requested to the numbers provided...

by the customer on multiple occasions.  Upon receipt of the customer’s concern, we have faxed another copy.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
HMF is not in receipt of any paperwork sent by the customer prior to the conversation held on April 28, 2016, as indicated in the complaint, nor was there any contact from the customer in 2016 prior to this conversation.
The payment in question has been refunded to the customer and should arrive shortly.
At this time, we still have yet to receive back the Termination Packet as described in our original response and will need this paperwork to complete the termination of her lease under the provisions of the Servicemembers Civil Relief Act.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our original response, the customer is responsible for applicable taxes per the terms and conditions of their contract.  As such, the customer has been billed accordingly.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.