Hyundai Motor Finance

The complainant is not a party on the account number he provided in his complaint.  As such, privacy laws prevent us from disclosing information regarding the details of that account.
The complainant can direct the parties associated with the account to contact Hyundai Motor Finance for assistance with their account at 800-523-4030 Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint.
We will review the customer’s
request, however, the reporting does appear to accurately reflect the customer’s
payment history.
Should
the customer require any additional assistance, she may contact a Customer
Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the customer’s lease contract, he is responsible for the $400 disposition...

fee, as well as any excess wear and use charges and sales tax. We have mailed a copy of the customer’s signed lease contract to the address on file, along with the vehicle inspection report for his review. 
Should the customer require any additional assistance, he may contact our Lease-End Servicing Team at 1-855-463-5378.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We can confirm that a refund check was issued on 6/24/15 and mailed to the...

customer. The check cleared on 6/26/15.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.A lien release has been mailed and faxed as requested by the customers on...

multiple occasions including upon payoff of the account.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response the customer received two separate toll violations with two unique violation ID numbers. The first violation, ending in [redacted] was mailed to the address on file on 10/27/14 when the bill was received. The second toll violation ending in [redacted] was mailed to the address on file 12/3/14 when the bill was received.
The total amount due is $90. Multiple notices were mailed to the customer after each violation was received. The customer was aware that he committed the toll violations and is responsible for paying the fees.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Per our previous response, the Disposition fee is disclosed on the customer’s lease agreement under the Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hyundai Motor Finance mailed the original title to an address that was not current and Hyundai Motor Finance was well aware of that as they had our correct address for 2 years. Hyundai motor finance sent us multiple mailings at the correct address then happened to send an irreplaceable Title to an old address. Hyundai Motor Finance then sent a lien release letter that we have to take to the DMV but when we attempted to, they had spelled my husbands name wrong. It is [redacted], not [redacted]. I had contacted Hyundai before about it and was assured that it only showed misspelled on the website not on any documents.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have been in contact with the customer regarding this issue. We are currently...

awaiting a corrected title from the Arizona Department of Motor Vehicles. Once received by HMF, the perfected title will be issued to the Ohio DMV via currier service. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
However, the complaint does not appear to reference an issue.  “[redacted]”...

appears to be a reference to the dealership where the vehicle was sold.
If the customer was in an accident and their vehicle was determined to be a total loss, they should contact our Customer Service Department at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.  In addition, they should instruct their insurance company to do the same.

Per our conversation, I have sent a copy of the contract to Ms. Oresic.  The FedEx tracking number is [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Unfortunately, the complainant is not an account holder and due to privacy...

concerns we cannot respond to their complaint specifically. We would encourage the complainant to have our customer contact our Customer Service Department at 1-800-523-4030. HMF would like to thank the complainant for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the complainant require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A check was not issued on 12 August 2016, it issued 18 August 2016and the check was not sent within the time frame customer service gave me for receiving the check. I should have received the check 7 days after I faxed my info to the billing department (because they don't have a phone). Customer service even let me know that when I called a second time 18 August 2016 that the check was never made.  That day was 22 July 2016. I did not receive the check at my door until yesterday, 24 August 2016. That is over 3 weeks past the timeframe given to me by a customer service representative. I request both of my conversations on 22 July 2016 and 18 August 2016 are sent to me and the Revdex.com for review. A supervisor ([redacted]) had also told me that my refund check was sent 15 August 2016, but the check envelope is dated 18 August 2016 when I called to complain that I hadn't received my check in almost a month. The point of a refund check after an accidental double payment is to receive those funds in a timely manner where it will not negatively affect my finances. This very well burdened me financially and my refund was not sent to me in a reasonable time. I applied the refunded amount to my next payment because it took too long to get the check. I didn't receive it until after my payment was due (23 August 2016).
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per the lease agreement, the customer must keep the vehicle currently registered....

HMF did not receive a registration renewal notice from the New Jersey DMV. The customer previously contacted HMF by phone to request a limited power of attorney, which was mailed to the address on file on 8/7/2017, which will allow the customer to renew their registration with the New Jersey DMV. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has previously brought this concern to our attention.  His...

request has been reviewed by both our Tax and Legal departments.  Per our previous communication with the customer, we are not able to apply for a sales tax refund on his behalf.
For a buyout to be considered for 3rd party sale for resale two things must occur:
1.    HMF must receive a completed resale certificate from our customer before the buyout to keep on file and,
2.    Our customer must transfer title and registration to the 3rd party within 10 days from the date our customer acquires the title from HMF at the expiration or termination of the lease.
HMF would like to thank the customer for taking the time to contact us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did receive my title in the mail with no explaination or phone call or anything about why this may have happened. I am happy that I do have it now but would also love to make sure that none of my information was sent to this other company as well. I don't know why this happened and don't feel very secure about it. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The refund in question was mailed to the customer on 12/23/2014.  ...

Our records indicate the check was cashed on 12/30/2014.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.