Hyundai Motor Finance

We have reviewed the credit reporting for the account a second time and confirmed that it is accurate.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I submitted the report from my bank on 9/18/15 and when I called on 9/21/15 there was no record of receiving the fax.  I re-sent the fax this morning and spoke with [redacted] in Customer Service and she said she did not see anything stating that this was received this morning.  On the report it clearly shows that the $985 was not returned or insufficient.  I do not want to pay the $1636.10 until this matter is resolved.  I also do not want to live in fear that my vehicle will be repossessed because of this matter.  I feel I have done everything to the best of my ability due to circumstances that are out of my control, my severe injuries and medical issues due to be hit by a car.  I have been in contact with HMF on a weekly basis, sometimes even a daily basis to keep them informed.  I would ask out of compassion that they allow the time to review the matter and not demand the $1636.10 payment on 9/24/15.  I will continue to work with HMF to get the past due balances paid as I have in the last few weeks.  I have paid a total of $1227.00 since 9/12/15, it's not like I'm not paying anything at all.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
As required by the state of New Jersey, the customer was issued a notice of...

his Right to Obtain an Independent Appraisal via first class mail on 3/15/2016. HMF did not receive notice from the customer indicating his intent to obtain an independent appraisal within the allotted time frame. Per the notice provided to the customer, failing to notify HMF within the time allotted will determine the invoice to be final in binding.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.We have reviewed the charges for Excess Wear and Use and confirmed the balance is...

valid.  The Vehicle Return Receipt the customer references is a receipt for the return of the vehicle.  A separate inspection is completed by a third party vendor to determine if any excess wear and use exists.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is being billed for the Early Termination fee of $400.00, per his...

contract.  He is also being billed for Excess Wear & Use and unpaid payments.  The total liability is $753.98. 
Our communication of this liability has been to the customer, not the Chevrolet dealership as our contract is not with them.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is responsible for making a lease payment by the 15th of each...

month per the terms of the lease contract. Account history and status is accurate as reported.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s credit reporting accurately reflects her payment history. ...

HMF reports the status of all payments made, not solely those which are delinquent.
In addition, HMF has a quality assurance department to monitor calls and at no time would condone an employee speaking to a customer in a manner such as that described by the complainant.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The funds in question were returned by the customer’s bank.  The...

transaction was marked by the customer as not authorized.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at ###-###-####, Monday-Fr[redacted]y, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per the customer’s retail installment contract, she is responsible for any...

accrued interest. Insurance providers may not cover any interest charges stemming from deferred payments or late fees.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have sent an update to Equifax, Experian and TransUnion to update the...

customer’s account status to PAID with a zero balance.  Please allow 10 business days for the bureaus to update their records.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had a previously complaint that got closed because I didn't respond. I am not use to checking this email address daily and missed Hyundai's offer for settlement. I definitely do not agree with the settlement they offered, which was for a total of $175.01 and then I received a check in the mail today for $66.09. I am hoping that by sending this email you will reopen this complaint. The Complaint ID [redacted]. I apologize for not responding to the initial settelment offer from Hyundai. I will ensure that I check this email account daily from now on until this is settled. The offer of $175.01 is an insult and it's more of an insult that I received a check for less that amount in the mail today with no explanation other than lease refund. I have documented evidence of the fact that the Hyundai reps gave a different payoff value prior to knowing what the insurance company was going to pay. The initial payoff value was $17,944.41. That was told numerous times to myself and the insurance company. Then once the insurance company stated they were paying $21,771, that then is what Hyundai listed on their Letter Of Guarantee. I also have documentation for that the original car invoice was $19,685.65. What about the $800 in taxes I paid and the $595 Lease Fee? I also had put on $479.99 snow tires and $226.80 car starter. That was money out of my pocket that was part of the value of the insurance claim. Why would Hyundai receive those funds. Does the fact that I had paid a years worth of lease payments come into play? Hyundai made out on this deal. I as a consumer lost a good deal of money in this accident that wasn't even our fault. How can this be right? I don't want to hire a lawyer, but I was told numerous times I would be getting a refund in teh amount of $5628.27 and I made finance decisions including leasing another Hyundai car based on that info. This is a huge financial strain on me and it is just wrong.I expect for Hyundai to give a refund of $3,826.59 which is the difference between the original payoff that was quoted NUMEROUS times to the insurance company and me and what the Letter of Guarantee ended up being once they realized what the insurance company was paying. $21,771.00 - $17,944.41. I have documentation on everything, from the original lease to the numerous phone calls that were obviously taped.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The invoice the customer is referencing is for her 2015 account, not the...

2013.  We can confirm receipt of her payment for the 2015 account and that it has been applied correctly. 
Per the customer’s request we have mailed a letter to her address of record confirming her 2013 account is paid in full.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm sorry I took this long to get back. I had called KIA twice sense I received this E-Mail. I had checked they received the title from NJMV on    Feb 2 I called to verify they said the title would be mailed the next day regular mail I complained to no avail . To shorten this I called again they told me it was mailed on the 13 of Feb I would receive it on Friday the 17 of Feb. That was a no show I waited until today the 21 of Feb no show. I called this afternoon I told the Lady the whole story asked to speak to a supervisor I was put on hold for awhile she than told me the supervisor would call me back with a tracking number for a fed-x that was at 230 pm. It is now 630pm and no call back.I also requested the rebate of $60.00 for the duplicate title I sent to them.it is not company policy. AGAIN THANK YOU !!                                       ...⇄ [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The statue of limitations to collect contractual debts in the state of North Carolina is 3 years. StateUpdatedStatuteOpen/UnwrittenWritten ContractsNorth Carolina9/2/2015§ 1-52.133
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer contacted us on 7/17/2017, their concerns have been addressed and the...

matter has been resolved.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Genesis Finance USA appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, the credit reporting accurately reflects that the account is current and all payments were made on time.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 84-GENESIS-7 (844-363-7477), Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the terms and conditions of the Autopay service the customer enrolled in,...

the customer is responsible for canceling their Autopay and has multiple methods of cancelling the service, not solely via our website.
A refund for the payment in question will not be issued as it has been applied toward the customer’s contractual obligation.
Additionally, due to the customer’s state of residence, a payoff quote can be obtained through a licensed car dealership.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

We spoke with the customer on 7/21/2015 and she made no mention of the documentation she references in her rejection.  If the customer has a bank record of this payment being made and cashed by HMF (date cashed, amount), She may fax the information to our CARE department at 714-965-0520 and we will conduct a review of her account. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We were notified of the total loss on 1/27/2015.  The insurance company...

did not send the evaluation of the vehicle until 2/26/2015 and upon review, it did not include all the vehicle’s options.  To ensure the customer received full credit for all options on his vehicle, we contacted the insurance company and advised to resend the document with the missing items.  On 3/19/2015, we received the corrected vehicle evaluation.
At this time, we are still waiting on a warranty cancellation and GAP check to post to the customer’s account.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.