Hyundai Motor Finance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have called [redacted] back and have gotten no return phone calls from herHow is my car expected to be fixed without the money [redacted] told the auto shop it's my responsibility to pay a deposit out of my own pocket to get the repairs startedAfter speaking with my insurance they informed me the money they sent me was to fix the car and the only money coming out of my pocket was my $deductible which was already taken care ofWhen I first spoke to customer service at hmf they told me all was needed was the estimate from the insurance and the auto shopNever was I informed that I had to fix it first, had I been told this could have been handled completely different! This has been too long of a process when I have done everything I was asked forMy car now has rust due to the rain and no one seems to care how long of a process this has takenIf your concern is your consumer then I would expect a better handling on time sensitive issues and not make your customer feel like she is trying to scam the company for money! I want my car fixed is allI am a single mother of so I cannot pay out of my pocket and wait for you to be satisfied in time and then release the check to the auto shop! Release the check to the auto shop so he can fix the carI do not see why it's sonconcerningIf I had gone thru the insurance auto shop would you be holding profrsssive for money this way? I'm pretty sure you wouldn't bother looking into itI am extremely upset on how you treat your customersAll I wanted was to be informed on how the process goes not to be lied to and mistreated by your supervisorYou can return the check without the endorsement I will go thru the insurance Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The first Letter of Guarantee had the wrong total compared to what my Insurance Company sent to themThey (HMF) have not resent any other Letters of Guarantee to my Insurance CompanyHMF is giving us the run around about sending the 2nd LOG with the correct amount on it($11,217)After my Insurance Company receives this LOG, then they can send payment to HMFI cannot understand why HMF will not fax the 2nd LOGWe have done our partThe longer they take to fax this LOG, they will not receive the loan difference from my GAP ProtectionPlease fax the LOG.....PLEASE! Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer is being charged for the Disposition Fee, per her contract The other charges are for Other Fee(s) (Property Tax, Late Fees) The total amount she is liable for, including tax, is $ We have no record of a $payment as indicated in the complaint If the customer has a bank record of this payment being made and cashed by HMF (date cashed, amount), she may provide that information and we will conduct a review of her account HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer has previously brought their concerns to our attention and we are in the process of determining a resolution HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer is responsible for making monthly payments in accordance to his contractAs a courtesy, two late fees were previously waived on the customer’s accountPlease note, that upon registering his account, the customer may view his statements via our website, www.HMFUSA.comHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below THE CAR I RETURNED DID NOT HAVE ANY SCRATCHES OR DAMAGETHE INSPECTION WAS DONE BY HYUNDAI (FOUR) DAYS AFTER I RETURNED THE VEHICLEI WAS NOTIFIED OF THIS "DAMAGE" (THIRTEEN ) MONTHS LATERWHOEVER MOVED THE CAR IN THAT TIME PERIOD PROBABLY CAUSED THE DAMAGE OR IT WAS DONE WHILE IN AUCTION AND THEY ARE BLAMING ME FOR ITTHEY LISTED THE CAR AS LIGHT GREY IN COLOR AND MY CAR WAS SILVERTHIS IS A FRAUDULENT MEANS OF HYUNDAI TO RECOVER MONIES FOR DAMAGE DONE BY SOMEONE ELSEWHY DID THEY WAIT (THIRTEEN) MONTHS TO TELL ME I CAUSED DAMAGE?THIS IS A TOTALLY UNACCEPTABLE CHARGETHE BLAME (IF THERE WAS DAMAGE TO MY PARTICULAR VEHICLE) FALLS IN THE HANDS OF THE DEALER AND HYUNDAII'VE BEEN GETTING THE RUN AROUND AND IT HAS GONE NO WHERE!!! Regards, [redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the credit reporting for the customer’s account accurately reflects as closed and paid TransUnion and Experian show accurate information An update has been sent to Equifax to update their recordsShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

The issues presented by the customer are regarding the dealership she took her vehicle to for service Hyundai Motor Finance did not advise the customer on tire rotation nor did we charge her for any such service Additionally, the faulty service the customer describes would have been provided by the dealership as well As previously responded, we will be unable to waive any portion of the customer’s final invoice Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The end of lease inspection signed by the party that returned the vehicle indicates that the vehicle was returned with only one key As a courtesy we have removed the $missing key fee from the customer’s account HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, vehicle registration is the customer’s responsibility per their lease agreementHMF forwarded the customer’s registration renewal notice upon receipt on 12/01/Upon customer request, a limited power of attorney was also mailed to the customer on 4/24/Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution reached my myself and Hyundai to be satisfactory I appreciate Hyundai taking the time to discuss my concern at length and allowing me to move forward with an investigation of my concerns Regards, [redacted] ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAn end of term invoice was mailed to the customer on two separate occasions, 5/26/and 6/25/The invoices include a date by which the balance is dueUnder the Fair Credit Reporting Act, we are required to report accurate informationHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUpon review of the customer’s account, it appears they do not qualify for a payment extension at this timeWe would encourage the customer to contact us to make payment arrangementsHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer’s contract provides details and liabilities related to terminating the lease early She has previously contacted us regarding this issue and we have provided a detailed explanation of her liability Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe are sorry to hear about the complainant’s accidentBased on the information the complainant provided we recommend they contact Hyundai Motor America for assistance as HMF is a finance company Hyundai Motor America can be contacted at [redacted] HMF would like to thank the complainant for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Yes I have received a correct Bill of Sales and also the title but after phone call after phone call and paying $to have the title and Bill of Sales FedEx overniteWe could not have our car registered so we did not have a car for days, having only one car we had to rely on our children and neighbors to help us out The big joke in their answer is if you have any problems call their customer service, there is not one person in their customer service that knows anythingWe were told three weeks ago that they mailed us a plate release, have not received it yet and at this point do not want it I have found in dealing with this company that there is not one person in their customer service department that will not lie to you.To give you an example of how dumb this company is, while leasing they must have called me every other day for months telling me I did not make my monthly payment, I had automatic deductions and every month they deducted it This is one company that I would not think you would want as a member I know I would never deal with them againEugene Bousquet

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer has not been reported as a repossession nor as having paid late The balance reflects past due as she has not paid it in full Once paid in full, the balance will no longer be reflected in the reporting HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have reviewed the customer’s account and found the credit reporting accurately reflects the customer’s payment history HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUpon receipt of the complaint, an investigation was conductedWe have since waived the $key fee referencedHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below HMF's response is wholly inaccurate I was never sent the vehicle disposition report outlining the price at which the vehicle sold at auction I simply disputed the lease ending charges HMF refused to accept interim payments To report a regular monthly payment as being late is entirely false, misleading, and detrimental to consumers Such unfair and incorrect credit reporting is the reason why HMF has such a poor reputation for consumer lending I would encourage HMF to discuss with it's legal department whether reporting consumers as being multiple months late on a regular monthly payment is in violation of the FCRA https://www.ecfr.gov/cgi-bin/text-idx?SID=2b1fab8de5438fc52f2a326fc6592874&mc=tr...⇄ As HMF refuses to take this matter seriously, I will be forced to file a consumer complaint with the FTC and the California Attorney General Based upon the volume of complaints over this issue, I would not be surprised if one or both launch a consumer fraud investigation Regards, [redacted]