Ibotta, Inc.

Hello, Thank you for the concern regarding your accountAfter a second review of your account, we have reactivated your account as a one-time courtesy for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account. We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountYour secondary account will remain deactivated. Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms Thank you for your cooperation and understandingHave a nice day!

Initial Business Response /* (1000, 6, 2015/10/10) */
Thank you for bringing this to our attentionWe have reviewed this case with our Support TeamIt appears that the user redeemed a rebate for dollars, and the money is currently waiting in their accountAt this time, the Cash Out function
on our website is disabledHowever, the user can still cash out through the Ibotta appThis article on our FAQ page explains how to Cash Out: https://ibotta.desk.com/customer/portal/articles/XXXXXXX-how-do-i-get-my-cash-⇄ /> If the user has any other questions or concerns, our Support Team can be reached at ***@Ibotta.com

Hello, Thank you for the concern regarding your accountWe have completed a second review of your account and are firm in our decision to keep your account deactivated. The user in question is tampering a large percentage of all receipts that are submitted to IbottaPlease see the
included images of the following: - New date being taped over the existing date- Multiple receipts laying on top of each other to edit the true content on the receipt It is apparent to Ibotta that the user is attempting to fraud by Ibotta by submitting fraudulent claims about their purchasesWe verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta.Additionally, in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding the phone number on your accountUnfortunately, if the user is unable to provide the phone number linked to the account, we cannot confirm that the user is the true user of the account and cannot make any changes to the accountIn the past, users
have been able to obtain the previous phone number attributed to a cellular device user up to years priorAs stated by our Team, verifying the currently linked number is in the essence of privacy and account verification. The user provided t** phone numbers, both of which were incorrectAt this time, we are unable to make any changes to the user's account without first verifying the currently linked phone numberAs requested, we have provided verification and reference to the date and time that the user linked the phone number to their account. We apologize for the inconvenience and **uld be happy to try ANY list of numbers provided by the user that the user **uld have had access to in September Thank you. ***Revdex.com - Ibotta requests that the image included in this message NOT BE MADE PUBLIC as it contains sensitive account information about the user in question.***

Hello, Thank you for the concern regarding your accountsThe user's accounts were deactivated because the user had two earning accounts and used one account to refer the other accountThe user was educated about creating multiple accounts and that fraudulently creating multiple accounts to
earn the referral bonus is grounds for deactivationWe have given the user and one time courtesy reactivation with the understanding that future violations of Ibotta's Terms of Use may result in suspension or permanent deactivation. We appreciate the user's cooperation and understandingThank you and have a nice day

I am rejecting this response because Ibotta is accusing me of creating multiple accounts and I have no idea about a second account or receipt sharingI received the same email from someone named *** with Ibotta on 11/8/I notified her I had contacted the Revdex.com and I assume because I told her that; they decided to activate the accountThis is a horrible business practice to deactivate someone's account when they decide to cash out and say they have multiple accountsI will never use this app again nor will I refer this company to anyoneSince receiving this response and the account has been reactivated I was able to cash outIt is not necessary for Ibotta to contact me againI will delete their appBelow is the email received from *** with Ibotta on 11/8/2016. I am writing to you from Ibotta’s Account Review TeamWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.Also, we noticed that multiple receipts were being shared between the two accountsOne receipt may only be submitted by one userSharing receipts across multiple accounts is a violation of our Terms of Use, regardless of the rebates being verifiedI hope this helps to explain.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding.Sincerely, *** **
Sincerely,
** ***

Hello, Thank you for the concern regarding your accountWe apologize for any inconvenienceA representative has reached out to youPlease continue corresponding with our team via email in order to get this resolved In order to reset the phone verification on your account, we will need
some additional information Please reply to our email with:The last phone number used to successfully verify your accountThank youHave a great day!

Hi there, Thank you for bringing this to our attentionWe apologize for the delay in response.We have reviewed this users account, and it seems as though they made request for their earnings to be withdrawn on December 29, 2015, to their Paypal accountHowever, it looks like they requested
that their earnings be returned to their Ibotta account, where shortly after, the user purchases a $gift card for Amazon.If the user has not received their gift card as of yet, please have them contact [email protected] immediatelyWe want to ensure that this user receives their gift card they have purchased.Thank you for working with Ibotta!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, We wrote to the user in the ticket that was sent to the Care TeamHere is a copy of that message:"In regards to the documentation that you received from our Team regarding your ledger, any line item with a "-" is a subtraction from your accountAny line item with no indicator is an addition to your accountWe suggest using the provided ledger alongside your account history to balance your ledger with submitted receipts and bonuses earnedUnfortunately, this is the extent of the information that we can share with you in this type of detailHowever, if you have a few questions of specific line items that you are unable to compare, we will be happy to investigate and provide additional informationUnfortunately, we are not able to line item out your entire ledger for you as we do not provide that type of service.Please let me know if you have further questionsThanks and have a great day." We hope that this resolves the users questions but are free for more questions in the Help CenterThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountUnfortunately, we are firm in our decision to maintain deactivationIn response to the user's claim, the user cut out a portion of another receipt from the same retailer which is why the font and the ink is the sameWe know that the user cut out a portion of the receipt because the top portion of the cut out line item is covering part of the "previous" line item's skuYou can also see the edging of the cut out line item and that the cut out is irregular and jaggedTherefore, we do not believe that this is a result of a receipt being folded or falling to the bottom of a bag. We appreciate the user's cooperation and understanding of why the account has been permanently deactivatedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

HelloThank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that you have submitted the same receipt for rebates that have already received creditYou will only receive
credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping trip.We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The information I received today by the business, does NOT refer to the filed claimMy claim is clearly about the Business violating their own terms of rules. I, however, have an updateAfter submitting my claim, I was later able, to find a neighbor, who was willing to help and agreed to receive a code by the business. With that I was able to finally retrieve my accumulated money in the amount of $So this issue is solvedBut now, precisely after the business received information about my claim, they now went ahead, looking for a way, to punish me They now, all of the sudden, deactivated my account for no existing groundThey accuse me of having two accounts, which is not trueIt is clearly a penalty for submitting my claim to the Revdex.comThere are hundreds of Ibotta customers complaining about the same procedureOnce a customer addresses any issue, they get punished for doing soCountless customer's accounts have been deactivated. Since my original issue has been solved, I see a way bigger importance, to address Ibotta's fraudulent behaviorIts a scandal, that they can fabricate reasons, that are not based on truth. I have one account, but live with somebody, who also have an account - it is that simpleBut again, the reaction of the Business does not FIT my claim at all, and proves, that they business policy is far from being legit and lawful.Sincerely *** ( ***)
*** ***

Hello, Thank you for the concern regarding your accountIt appears that the following email was sent to you by our Support Team: "I am writing to you from Ibotta’s Account Review TeamWe have completed the review of your accountBased on our review, we have chosen to permanently
deactivate your account. We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. We have also verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device. Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Additionally, submitting the same receipt twice for the same rebate is against our Terms of UseAt this time, all of our rebates are featured for single redemption and no additional credit will be awarded for multiple purchases of the same productHowever, if a similar item appears in your gallery again, you may redeem the new rebate as long as the second purchase is on a different receipt from the first. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding." If you feel that your account was wrongfully deactivated, please continue corresponding with our Support Team via email. Thank you for your patience and understanding

Hello, Thank you for the concern regarding your *** * *** and *** purchasesOur Team is awaiting more information from both retailersOnce receive information back from our partners, we will be able to determine eligibility for the offersHowever, we are unable to force the partner's
hand in their investigation and ask for the user's patience and understanding. We have not denied or approved the purchase as we are still awaiting more information from the retailersThank you and have a nice day

Hello, Thank you for the concern regarding your accountWe have had issues in our system with this particular rebateI reviewed your receipt and gave you credit for the missing rebatesYou can now view your Ibotta earnings in the "Withdraw Cash" page. In the future, please allow
up to hours for a response from one of our representativesWe deal with thousands of inquiries each day and have recently had a very high volume of requests.Have a great day

Hello, Thank you for the concern regarding your accountThe user was found to have three earning accounts with Ibotta which is not allowedUsers are allowed to have one earning account with Ibotta and up to earning accounts may share a single deviceBecause the user had three accounts and
all three were logged into the same device, the users account was deactivatedAs a courtesy to the user, our Team closed the user's additional accounts so that the user was in good standingHowever, rather than keeping the main account active, the account stayed deactivated and an older account stayed reactivatedWe have switched those two accounts and reactivated the main account.In the future, the user may not create any additional accounts or share her device with any other accountsFurther action of this type may result in permanent deactivationPlease let us know if you have more questionsThanks and have a great day